Cancellation fee is automatically charged on the registered credit card
according to the cancel policy below,
in case you cancel the confirmed reservation.
(including No Show)
*
Reservation will be automatically cancelled if you are late more than 1
hour for the scheduled pick up time.
Please be sure to contact the outlet directly to tell the estimated arrival
time, in case you are late for the pick-up.
*
We can only accept Cancellation/Alteration by 16:00 Japan time ONE
(business) DAY BEFORE your pick up date, and we are closed on
Saturday,Sunday and Japanese National Holiday.
In case passing that deadline, please inform the outlet directly.
*
The time/date you cancel is considered according to when we process
cancellation request form during business hours. Not according to the
time/date that you sent the mail.
*
The requests received after operating hours will be handled during the next
business day.
*
If cancellation request reaches after 16:00 Japan time of one business day
before the pick up date,
it is considered as the cancellation on the day of pick up.
*
Cancellation charge will be charged according to the cancel policy,even in
case you switch to other car rental brand.
*
No cancellation charge is required if you cancel the reservation within 24
hours after the reservation is confirmed(even it is within 7days prior to
pick up date).
*
We can accept Cancellation/Alteration request ONLY via Change & Cancel Form
below.
Date of Cancellation
Cancellation Penalty Fee
up to 7 days prior to your car pick-up
Free of charge
between 3-6 days prior to your car pick-up
20% of the total cost
between 1-2 days prior to your car pick-up
30% of the total cost
on the day of your car pick-up
50% of the total cost
*Maximum 6,300yen cancellation charge per one car.(15,000yen for Hokkaido BUBU) *Cancellation fee will be charged on the registered credit card.
Inquiry is here
