ToCoo! Travel Car Rental: Frequently Asked Questions
For you to make the most of ToCoo! Travel
| Cars & Options
Q:Which option is needed to drive in snowy road?
A:We recommend you to take Snow Tires option for the first priority.4WD
option will be able to help you further in addition to snow tires to drive
in snowy road.Normal tires can not be effective in snowy road,even if you
have 4WD opiton.The tire-chains may be recommended on normal tires for the
emergency purpose only, if the snow tires is not available. The tire-chains
are not recommended on snow tires except very special case. All those winter options requires advanced request.
Q:Can I use ETC System to pay toll fee?
A: If you have your own ETC card,please mention your requrest for ETC System
in Special Request Column in Application Form.You can not have a car with
ETC System without advanced request.*You can not use ETC Sysetm ,unless you
have your own ETC card,specialized IC card based on credit card issued in
Japan. Exceptionally,only Toyota Nippon,Budget Car Rental offer ETC card to
Q:Can I rent ETC card to use ETC system?
A:We do not offer any rental service of ETC card. Exceptionally,only
Nippon,Toyota and Budget Car Rental offer ETC card to rent.In this card
rental,you should pay the total cost of the toll fee according the record of
ETC card reader at the outlet.,when you return the car. Please be sure to
reduce your speed to 20 k.p.h.when you go through the ETC gate to avoid
Q:How can I have a car with 4WD?
A:To have 4WD car,requesting 4WD option is necessary.Even if you have RV
type cars or snow tires option, 4WD option can not be provided
automatically.Please check the check box of 4WD option in Application
Form.4WD option needs option fee for some car rental companies.
Q: Am I able to request a specific car model?
A: No, it is not possible to deliver the specific
model,type,mileage,color,GPS type of the car,even being requested. Please
note that all reservations are to be made according to the car class as
standard.There is a case you have an upper class car as an exceptional
case.You can not change the provided car even if you do not like it or it is
too small for you.
Q: How do I rent a car with a onboard GPS navigation system?
Almost passengers car will be with GPS in Japanese.However there are cars
without GPS.If you would like to have GPS,request for GPS option is
required.Please check the check box of GPS in Application form.All car
rental companies we associate,except for companies listed in Enjoy English
GPS page,provide GPS in Japanese only.
Q: Is there any special mention for operation of Japanese GPS ?
A: Most of Japanese GPS do not accept operation while driving a car.
If you would like to operate GPS, please stop a car and engage the
After pulling up the handbrake, GPS will accept your operation.
Q: Am I able to rent a child seat?
A: Yes, we do have child seat available for rent. When you make your
reservations, please advise us of the ages of your children.Plus,please be
sure to order appropriate baby/child/junior seat option according your
child's age.You may also bring in your own child seats if you advise us
beforehand. Child seat or similar must be set in the car under 6-years old
in Japanese regulation.Unless you obey this regulation,car rental will be
Q: Can I have 5passengers car for 5passengers including child under 6years
A: No.You should hire 6passengers car or bigger.Driving with age 5 years old
or younger without child seat is against law in Japan,you should have child
seat option for a child under 6years old.One child seat requires the space
for one and a half adults.
If you have a child under 6years old, you should count the space for a child seat and rent a bigger size car
Q: Am I also able to rent snow tires and chains?
A: They are available to rent,however, it depends upon the stock or
availability of the car to be equipped.You can not have it upon arrival.
Advance request is necessary to have those winter option.The tire-chains may
be recommended on normal tires for the emergency purpose only, if the snow
tires is not available. The tire-chains are not recommended on snow tires
except very special case.
Q: Am I able to rent snow ski/snow board carriers?
A: Yes, available to rent,however, it depends upon the stock or availability
of the car to be equipped.You can not have it upon arrival. Advance request
is necessary to have it.It will be a simple carrier,not a box type
carrier.Rack can accommodate 4 or 2 of ski pairs/snowboards at the
maximum,however there is a case that all of your skies/snow boards can not
be accommodated,it depends on cases.
Q:Can I request type of GPS or updated GPS?
A:We are not able to accept request for GPS type,since designating car type
or model is not provided.We do not promise GPS type or contidions.Please
note that even the updated/latest GPS can not show all destinations.There
are many famous destinations not registered to GPS.
Q: Can I drive with my pet, e.g. dog, cat, etc.?
A: No. You can not book/rent a car under ToCoo reservation conditions, in case you drive with a pet/animal.