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Reservation Cancellations and Changes
更改・取消
* Cancellation fee is automatically charged on the registered credit card according to the cancel policy below,
in case you cancel the confirmed reservation.(including No Show)
*如果您取消了已經確認的預約,依照下列的取消預約費用表,將會自動從您所註冊的信用卡中收取 (包含未出現取車)
* Reservation will be automatically cancelled if you are late more than 1 hour for the scheduled pick up time.
Please be sure to contact the outlet directly to tell the estimated arrival time, in case you are late for the pick-up.
*如果您超過預約時間一小時的話,您的合約會自動被取消. 如果您有可能會遲到請直接打給租車場以保留預約資格
* We can only accept Cancellation/Alteration by 16:00 Japan time ONE (business) DAY BEFORE your pick up date, and we are closed on Saturday,Sunday and Japanese National Holiday.
In case passing that deadline, please inform the outlet directly.
*最後可接受取消或更變的期限是在預定取車前一天工作日,日本時間下午16:00. ToCoo星期六,星期日和日本國定假日無營業.如果您在我們無營業時需要取消預約請直接與租車場聯繫
*The time/date you cancel is considered according to when we process cancellation request form during business hours. Not according to the time/date that you sent the mail.
*您所提出的取消要求表,生效的時間是在我們上班時間受理時為準,並不是依照您寄出信件的日期和時間.
*The requests received after operating hours will be handled during the next business day.
*在營業時間後所提出的申請將會在下一次的工作日才被受理
*If cancellation request reaches after 16:00 Japan time of one business day before the pick up date,it is considered as the cancellation on the day of pick up.
*如果您想要在取車前一天取消,但是申請單在日本時間16:00後才寄出,將會在隔天被視為取車當天取消來處理.
Cancellation charge will be charged according to the cancel policy, even in case you switch to other car rental brand.
如要更改租車商，現有的預約將會被視為取消預約，並依照合約中的取消費用來收取費用。
*No cancellation charge is required if you cancel the reservation within 24
hours after the reservation is confirmed(even it is within 7days prior to pick up date).
*您可以在收到預約成功信件後24小時以內免費取消合約(即使您預約完成日是您取車的7天內)
*We can accept Cancellation/Alteration request ONLY via Change & Cancel Form below.
*我們只接受使用下面的取消/更變表格所提出的取消或更變申請.
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Date of Cancellation
取消預約的日期 | Cancellation Penalty Fee
罰金 |
up to 7 days prior to your car pick-up
取車日前7天 | Free of charge
無 |
between 3-6 days prior to your car pick-up
取車前 3-6天 | 20% of the total cost
總租金的20% |
between 1-2 days prior to your car pick-up
取車前1-2天 | 30% of the total cost
總租金的30% |
on the day of your car pick-up
取車當天 | 50% of the total cost
總租金的50% |
*Maximum 6,300yen cancellation charge per one car.
*取消預約一台車子最高需支付6,300日幣(含稅)
*Cancellation fee will be charged on the registered credit card.
*取消預約金將會從您註冊的信用卡收取 |
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詢問表格
