Change & Cancel Form
This change & cancel form is a special form for concierge reservations only (the reservation number must start with RC).
Even if you submit an application from this form, your request has not been confirmed. Please be sure to check your email for a reply from ToCoo!.
*To cancel a TC reservation, please go to the View/Cancel a Reservation page.
|Date of Cancellation
(Car Rental Fee)
(ToCoo! Option Fee)
|Up to 7 days prior to your car pick-up
|Between 3-6 days prior to your car pick-up
||20% of the car rental fee (up to 6,480 yen/per booking)
100% of ToCoo! Option Fee
|Between 1-2 days prior to your car pick-up
||30% of the car rental fee (up to 6,480 yen/per booking)
|On the day of your car pick-up
||50% of the car rental fee (up to 6,480 yen/per booking)
- *If there is a cancellation fee, you will be charged in reference to the rental car fee on the registered credit card according to the above policy. The ToCoo! options fee will be refunded if you cancel at least seven days before the rental car start date. There are many steps involved in the international refund process, so refunds may take several months. Please contact your credit card company directly for details.
- *No cancellation fee will be charged for cancellations made within 24 hours after the reservation is made and/or cancellation made at least 7 days prior to the rental car start date.
- *The cancellation time is not the time the customer submitted this form, but the time we processed the cancellation.
- *We will process change/cancel requests submitted on weekends, holidays or after 16:00 Japan Time on the next business day.
- *If it is after 16:00 Japan Time on the day before your pickup date or on the pickup date itself, please contact the rental car outlet directly regarding same-day changes, cancellations, and delays.