Change & Cancel Form

This change & cancel form is a special form for concierge reservations only (the reservation number must start with RC).
Even if you submit an application from this form, your request has not been confirmed. Please be sure to check your email for a reply from ToCoo!.
*To cancel a TC reservation, please go to the View/Cancel a Reservation page.

Fill out the Change & Cancel Form
Date of Cancellation Cancellation Fee
(Car Rental Fee)
Cancellation Fee
(ToCoo! Option Fee)
Up to 7 days prior to your car pick-up Free Free
Between 3-6 days prior to your car pick-up 20% of the car rental fee (up to 6,480 yen/per booking) Non Refundable
100% of ToCoo! Option Fee
Between 1-2 days prior to your car pick-up 30% of the car rental fee (up to 6,480 yen/per booking)
On the day of your car pick-up 50% of the car rental fee (up to 6,480 yen/per booking)
  • *If there is a cancellation fee, you will be charged in reference to the rental car fee on the registered credit card according to the above policy. The ToCoo! options fee will be refunded if you cancel at least seven days before the rental car start date. There are many steps involved in the international refund process, so refunds may take several months. Please contact your credit card company directly for details.
  • *No cancellation fee will be charged for cancellations made within 24 hours after the reservation is made and/or cancellation made at least 7 days prior to the rental car start date.
  • *The cancellation time is not the time the customer submitted this form, but the time we processed the cancellation.
  • *We will process change/cancel requests submitted on weekends, holidays or after 16:00 Japan Time on the next business day.
  • *If it is after 16:00 Japan Time on the day before your pickup date or on the pickup date itself, please contact the rental car outlet directly regarding same-day changes, cancellations, and delays.
  1. Fill out the Change & Cancel Form
  2. Confirm your Change & Cancel Form
  3. Finish
*Change/Cancel a Reservation&Flight Delay*
Please submit the form below with your request.
*Please check above mentioned conditions before submitting.
*There are some cases where it is not possible to change a reservation.
Name *Please write in English only.
Registered E-mail Address
Reference Number (RC000000) *No alteration is allowed for the reservation number starts from TC.
Pick Up Date
Delay time About hours delay
*Your reservation would be cancelled if you delay over one hour without any notice even in case of flight delay.
Flight number
*Please fill this in if your flight is changed.
*Please ONLY fill in conditions wish to be altered.
Pick Up Date
Return Date
Pick Up Outlet
Return Outlet
Car Class
Number of Cars  
Number of Passengers
  • Adults  
  • Children: under 1yr.  
  • 1yr. to 4yr.  
  • 4yr. to 5yr.  
Add options
Delete options
Other Requests

[Notice of flight delay]
※Please fill in the colomns below and send the form to usin case of flight delay.
Then, we can respond to the case promptly.
Though we cannot deal with the situation on weekends and Japanese national holidays,
staffs at a car rental shop should check delayed flights and wait for you until close time of an outlet.
There is not cancellation charge for the case of flight delay.

[Confirmation of the reservation]
※Please fill in the colomns below and send the form to us.
We will send a confirmation email within 24 hours.
In case that we receive your email on weekends and Japanese national holidays, we send a confirmation email after 10:00 on next business day.

*Please enter the details of the option name and amount you wish to alter in the Change & Cancel Form.
*If you have any other request that is not listed, please contact us via& Inquiry Form.

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