In case of Trouble

Accident

Please contact Police first.  And Contact the car rental outlet.   Staff will tell you how you must do.

In case of accident or you break the car, the car rental contract will be automatically finished.  In that case, the payment made for the car rental, insurance or any other cost, will not be refundable.
Also any of replacement can not be provided.
(NO REFUND, NO SUBSTITUTE)

Non Operation Charge is charged on you, except for the case the car rental company causes the accident.

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Car breakdown

Please contact the car rental outlet.  Staff will tell you what you must do.
They will search the reasons of car breakdown.

Only in case the breakdown is caused by the car rental company's fault, replacement can be provided.

In case of accident or you break the car, the car rental contract will be automatically finished.  In that case, the payment made for the car rental, insurance or any other cost, will not be refundable.
Also any of replacement can not be provided.
(NO REFUND, NO SUBSTITUTE)

Non Operation Charge is charged on you, except for the case the car rental company causes the trouble.

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Incorrect Fuel Filling

Please contact the car rental outlet.  Staff will tell you what you must do.
They will search the reasons of car breakdown.

Only in case the breakdown is caused by the car rental company's fault, replacement can be provided.

In case of accident or you break the car, the car rental contract will be automatically finished.  In that case, the payment made for the car rental, insurance or any other cost, will not be refundable.
Also any of replacement can not be provided.
(NO REFUND, NO SUBSTITUTE)

Non Operation Charge is charged on you, except for the case the car rental company causes the trouble.

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Flat Tire / Dead Battery / Lock Out

Those troubles are not covered by the insurance.  You must pay the actual fee to repair the trouble.

Please contact the outlet first.  Staff will tell you what you must do to call repair man.

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Illegal Parking

Illegal parking is claimed by Police directly or by the illegal parking sticker on the car.
If you cause Illegal parking, you must immediately go to the designated police station and take the required procedure.
You must immediately pay the fine by the designated payment way.
Please be sure to present the document given from Police and the receipt of the paid fine when you return the car at the outlet.

If you do not show the documents and receipt of the fine, the car rental company charges Illegal Parking Penalty on you.

Unless you take the procedure nor pay the penalty,
you will be registered on the list of the All Japan Car Rental Company Association
due to the violation of Japanese law and the rental contract.
You will not be able to rent any car again from car rental companies in Japan.

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Late for the scheduled pick up time

In case you are late for the scheduled pick up time more than 1 hour, the reservation will be cancelled automatically, and cancellation charge will be charged on you.

Please contact the outlet to tell your estimated arrival time and keep the reservation.

Pick up and return MUST be within the business hours of the outlet. You can not pick up the car later than the closure time of the outlet.

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Flight Delay

In case your flight is delayed, please make a phone call during that business hours to the outlet, before boarding your flight to tell your estimated arrival time.

Outlet staff will tell you how you can pick up a car according as conditions at that time.
They can only wait till the closure time of the outlet, however later than the closure time, pick up will be postponed in the next morning at the SAME outlet.

In case of slight delay ,e.g. 1hour,within their business hours and you already register your arrival flight, there is no need to call the outlet.
Staff will adjust your arrival time according flight information of the airport.

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Too small car is offered

ToCoo reservation is class specification reservation. There is no chance lower class car is offered than the class you reserve.

Even if the provided car according to the reserved car class is too small for you, you can NOT change the provided car.
We highly recommend you to book a bigger car possible in advance.

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Snowing but normal tires car

Winter options can not be provided without advanced request.
(You can not have it according request upon arrival nor during car rental)

In case of snowing or freezing, you drive a car with normal tires, please be sure to quit driving immediately for your safety.
Driving on snowy/icy road with normal tires is very dangerous.

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