Archives: information

TOCOO Customer Support Team takes GoldenWeek (special holiday in Japan) Off as the below schedule.

Customer Support (Email contact)

25 APR (Sat.) Closed
26 APR (Sun.) Closed
27 APR (Mon.) 10:00 to 18:00
28 APR (Tue.) 10:00 to 18:00
29 APR (Wed.) Closed
30 APR (Thu.) 10:00 to 18:00
01 MAY (Fri.) 10:00 to 18:00
02 MAY (Sat.) 10:00 to 13:00 Morning Only
03 MAY (Sun.) 10:00 to 13:00 Morning Only
04 MAY (Mon.) 10:00 to 13:00 Morning Only
05 MAY (Tue.) Closed
06 MAY (Wed.) Closed
07 MAY (Thu.) 10:00 to 18:00

*It might take longer to reply to your inquiry than usual.
*Last-minutes inquiry/request should be asked directly to the outlet.
*Any inquiry/request out of business hours is to be processed in the next business day or later, i.e. on 07 MAY. or later, on a first come first served basis.

We are sorry for the inconvenience caused.

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TOCOO! will be closed on the dates listed below due to a National Holiday, in addition to Saturday and Sunday.

・29 April 2026(Wed)

In case of urgent alteration/cancellation in above date, please contact your car rental outlet directly.
Email inquiries reached during our days off will be replied on the next business day or later.

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Dear Customer,

Thank you very much for using ToCoo! Car Rental Service.

Due to rising operational costs, we regret to inform you that we will be revising the prices of all ToCoo! Expressway Pass options (Nationwide, Hokkaido, Kyushu).

We sincerely apologize for any inconvenience this may cause and appreciate your understanding. We will be sure to continue to improve our services and service quality for the future.

[ Effective Date ]
From Friday, October 11, 2024 (Price revision will apply to all reservations made)

[ Affected Customers ]
All Customers of ToCoo! Expressway Pass options.

Thank you for your understand and continued support. We look forward to serving you in the future.

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Recently, there are inquiries from our customers, that Emails sent from ToCoo!, i.e. Confirmation Email, ETC card receiving URL Email, etc. do not reach.

ToCoo! sends Emails basically to the Email address registered when you made the booking.
Emails from us might be divided into the Spam/Junk folder.

It would be appreciated if you would check the Spam/Junk folder before contacting us, to be sure.

If you can not find any Email from ToCoo while checking folders of your Email box including Spam/Junk folder, the registered Email address might be incorrect. Please feel free to contact ToCoo! to solve the problem.

Best regards,
ToCoo Team

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We regret to inform you that our Inquiry Form had not been worked appropriately during 15:00 Japan time 01 April to 18:00 Japan time 05 April.

In the case you submitted the Inquiry Form during that time or the case you have not received any reply from ToCoo, we hope you would submit the Inquiry Form again.

At present, the system has been fixed and works properly.

Inquiry Form
https://www2.tocoo.jp/en/inquiry

We are sorry for the inconvenience caused.

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Have you ever forgotten something in rental car after return the car and are wondering how to find it and get it back?

Please use our「Lost item international delivery service」at that time～

This service is ToCoo! delivers your lost item to your home, in case a ToCoo! customer left something in our rental car.

You can check the details from the link below!
https://sites.google.com/coocom.co.jp/lostitem-deliverservice-en/home

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Dear Customer,
Thank you very much for using ToCoo.
We will be carrying out server maintenance work during the following period.
All services will be unavailable during maintenance work.
We apologize for any inconvenience this may cause and appreciate your understanding.
May 23, 2023 (Tue) 07:00-08:30 (Japan time)
※The end time may be moved later.

May 19, 2023

Coocom Co., Ltd.

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Thank you for using ToCoo always.

ToCoo Customer Support Team takes New Year Holiday Off as the below schedule

Customer Support (Email contact)
30 Dec.2022 Available 10a.m. to 18a.m.
31 Dec.2022 Closed
01 Jan.2023 Closed
02 Jan.2023 Closed
03 Jan.2023 Closed
014Jan.2023 Available 10a.m. to 18a.m.

Please note that it might take longer to reply to your inquiry than usual.
*Any inquiry/request out of business hours is to be processed in the next business day or later, i.e. on 04 Jan. or later, on a first come first served basis.
*Last-minutes inquiry/request should be asked directly to the outlet.

We are sorry for the inconvenience caused.

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Entrance restrictions in Japan were widely eased from June the 1st. 2022, and sightseeing tourists can enter Japan.
Accordingly, our “Free Cancellation Charge” measure will be lifted from June the 10th. 2022.
Please be sure to note that the Chancel Policy shown on our website is applied for all the reservations.

No cancellation fees for all rental car companies

• There will be no cancellation charge, if you cancel the reservation at least 7 days before the scheduled pickup date.
• Cancellation charge is automatically incurred in case you cancel the reservation within 6days to the pick up date.
• You can cancel with no cancellation charge within 24 hours after the booking was made, even if it is within 7days to the pick up date.
• However, a cancellation fee will be incurred for all same-day cancellations, even if it is still within 24 hours of reservation confirmation.

All the car rental brands have drastically reduced the number of the cars of their fleet, now June the 1st.2022.
It means the car you would like to book might be SOLD OUT when you book a car.
ToCoo recommends you to book your car rental quite earlier than before.

TOCOO! Car Rental

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No Cancellation Fee

From July 27, 2021, until the Japanese government eases the restrictions on entry into Japan due to the new coronavirus infection, there will be no cancellation fees for all rental car companies listed on the ToCoo!.　　

・ Japan does not ease entry restrictions… 　　
・ Sudden change of plans… 　
・ Illness… 　

There is no charge for cancellation for any reason. Unconditional cancellation.

Japanese car rental companies have reduced the number of cars they have by 40% to 50%. Hawaii has similarly reduced its car rental fleet, but now there is a shortage of cars due to a large number of customers from the U.S. . As a result, daily car rental rates have skyrocketed from $300 to $600, up to $1,000. We predict that car rental rates in Japan will also skyrocket significantly from fall to next year. 　

Demand for road trips are rising. Let’s book to secure your rental car now! There is no cancellation fee.

ToCoo! is free of charge for cancellations up to 7 days prior to the rental date.
Cancellation fees will be automatically incurred in the event of cancellation from 6 days before pickup. Please contact ToCoo！customer service to request a refund.

If there is no refund request, it is not refundable. Refunds are also not available if more than two months have passed since the billing date.

Note: If you do not use the rental car without notice on the day, you will be subject to a cancellation fee.

▶ ToCoo! Car Rental

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