faq-category: Rental Car Options

If you are in Japan, please purchase a letter pack (the same color as the one you received) at a post office or some convenience stores and send it back to TOCOO!.

If you bring it back overseas, please send it to TOCOO! by international delivery.

All costs for letter packs, EMS, etc. should be paid by the customer.

In addition, a late fee will be charged for the number of days that have passed from the scheduled return date to the actual arrival date (750 yen/day/device).

However, rental fees and communication fees will not be charged.

The address is as follows.

Coocom Co., Ltd.

Central Park Tower La Tour Shinjuku 405

6-15-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Tokyo, Japan

160-0023

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No, please make sure to post the return envelope yourself.

If we are unable to confirm the return of the Car Wi-fi device Rental or if it is lost, we will charge you a damage fee (23,980 yen/unit).

If you miss the return date of the Car Wi-fi device Rental, we will charge you a late fee for the number of days that have passed (750 yen/day).

However, we will not charge you the rental fee or communication fee.

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No, you cannot return the Car Wi-fi device at the car rental outlet.

Please follow the return procedure described in the enclosed user guide or reservation Confirmation Email.

If you lose the device because you returned it to the rental car outlet, you will be charged a damage fee (23,980 yen/device).

In addition, if you can not return the device to TOCOO! as scheduled, you will be charged the late fee for the number of days that have passed (750 yen/day/device).

However, rental fees and communication fees will not be charged.

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On the same day that you return the rented car, place the Car Wi-fi device in the enclosed return envelope and drop it in a mailbox.

If you return the Car Wi-fi device after the scheduled return date, you will be charged the late fee for the number of days that have passed (750 yen/day/device).

However, rental fees and communication fees will not be charged.

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Pickup is not possible outside of convenience store/post office business hours.

If you arrive outside these hours, it will be picked up on the next business day.

If there are any problems, please contact us via the Inquiry Form by 10 days before your car pick up date.

Please note that convenience stores/post offices will store your luggage for 5 days.

Please note that refunds can not be done even if you are unable to pick up your percel.

Inquiry Form

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The Car Wi-fi device will be shipped to the designated convenience store/post office 7 days before your car pick up date.

Therefore, it will arrive at the convenience store/post office 2 days before the car pick up date.

If you would like to receive it more than 2 days before, please specify the desired date on the Inquiry Form.

※Choose “5-ETC card,Wi-Fi router & SIM card” on the left, and “Where can l receive ETC card(or Wi-Fi router)?” on the right.

Enter your name and Email address, and enter the desired receiving date in the inquiry details field.
Please contact us by 10 days before the desired receiving date.

Inquiry Form

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Customers who have reserved Car Wi-fi device Rental will be notified by Email up to two days before the car pick up date with the QR code (barcode) and tracking number for picking up at a convenience store or post office.

If you do not receive the Email, please contact TOCOO! immediately.

We will check the situation and get back to you.

Inquiry Form

(*Please check your spam folder as the Email may have ended up in your spam folder.)

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Please access the store locator below.

TOCOO! Store Locator

You can check the pick-up location for the Car Wi-fi device/TEP pass/ETC card on Google Maps.

The pick-up location is also provided in the reservation Confirmation Email and in the Email containing the pick-up QR code (barcode)/tracking number sent at least two days before the car pick up date.

If you cannot find the Email from TOCOO!, be sure to check your spam folder.

If you still cannot find the Email, please contact TOCOO! Customer Support immediately.

Inquiry Form

We will check the situation and contact you.

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You can change your delivery address if you contact us by 10 days before the car pick up date.

Please specify your desired receiving location on the Inquiry Form.

※Choose “5-ETC card,Wi-Fi router & SIM card” on the left, and “Where can l receive ETC card(or Wi-Fi router)?” on the right.

Enter your name and email address, and enter your desired receivig location in the inquiry details field.

However, pick-up locations must be convenience stores/post offices.

Inquiry Form

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The Car Wi-fi device will be shipped to the designated convenience store/post office 7 days before the car pick up date.

Therefore, it will arrive at the convenience store/post office at least 2 days before the car pick up date.

If you would like to receive it more than 2 days before, please specify the desired receiving date via the Inquiry Form.

※Choose “5-ETC card,Wi-Fi router & SIM card” on the left, and “Where can l receive ETC card(or Wi-Fi router)?” on the right.

Enter your name and email address, and enter the desired receiving date in the Inquiry details field.

Please contact us at least by 10 days before the desired receiving date.

Inquiry Form

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