【Social Media Posting Campaign】Share your Car Wi-Fi device experience and WIN a 2,000 JPY Amazon Gift Card every month!

リージュワン

TOCOO!で is currently running an Social Media posting campaign for those who have used Car Wi-Fi device!
Share your travel experience and GET a 2,000 JPY Amazon Gift Card (digital code)!

Posts made on Instagram, Facebook, Threads, blogs, YouTube, etc. are all eligible!

5 lucky winners will be selected each month! 🎁

📌 Campaign Overview

  • Content: Share your travel experience using Car Wi-Fi device on your personal Social Media!
  • Prize: Every month, 5 winners will receive a 2,000 JPY Amazon Gift Card (digital code)
  • Eligibility: Customers who used ToCoo! Car Wi-Fi device and posted about their experience
  • Application Deadline: End of each month
  • Winner Announcement: Winners will be selected early the following month and contacted via DM on Instagram or Facebook!
  • Campaign Period: July 1, 2025 – December 12, 2025

✅ How to Participate (Super Simple!)

① Post about your experience on Social Media!

Please post about your experience using TOCOO! Car Wi-Fi device on your own Social Media account.

  • Photos, videos, or text – all are welcome!
  • Feel free to share your honest thoughts on network speed, how you used it during your travel, etc.
    ※ Instagram Stories or posts that disappear in 24 hours are not eligible.
  • Supported Social Media examples: Instagram / Facebook / Threads / Blog / YouTube
    （※ Make sure your account is “Public”. ）

② Add a Hashtag and Mention!

  • Hashtag ： #TOCOO_rentalcar
  • For Instagram, mention tag (choose one):
    　- For English Posts → @TOCOO109
    　- For Traditional Chinese Posts → @TOCOO_cn
  • For Threads ： @TOCOO109
  • For Facebook ： ToCoo Rent a Car

③ After posting, contact TOCOO via DM!

  • Once your post is up, send a DM with a Screenshot or URL of the Post to TOCOO’s official Instagram or Facebook account.
  • If you posted on a blog or YouTube, send the URL of your post to TOCOO’s official account via DM (Instagram or Facebook).

After confirmation, your entry will be registered for the drawing.

🎁 Winner Announcement and Gift Distribution

  • Posts made by the end of each month will be entered into a drawing held early the following month.
  • Winners will receive an Amazon Gift Card (digital code) via DM on Instagram or Facebook.

⚠ Notes

  • This campaign is open to customers who booked a rental car through TOCOO! and used the Car Wi-Fi device.
  • If your account is Private or your post cannot be verified, you will not be eligible.
  • Stories or posts without a DM to ToCoo will be considered invalid.
  • Prizes are Amazon Gift Cards (digital code).
  • Posts that significantly deviate from the purpose of this campaign may be invalid.
  • Please post based on your own experience. Reposting others’ content, false or misleading expressions, and inappropriate content are prohibited.
  • Winners will be contacted via DM or Email.
    ※ We cannot respond to individual inquiries regarding selection results.
    ※ Please refrain from contacting ToCoo Customer Support directly.
  • Personal information provided for entry will only be used for the purposes of this campaign.
  • Campaign details may change or be canceled without prior notice.

📩 Inquiries

If you have any questions about this campaign, please feel free to DM ToCoo’s official Social Media account.

Instagram：
　- English ： @TOCOO109
　- Traditional Chinese ：@TOCOO_cn
Facebook ： ToCoo Rent a Car

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TOCOO! ETC Card Pickup Guide: Map Guide to Convenience Stores at the major Airports

バクコウビョウ

Customers who have reserved a booking that includes a TOCOO! ETC card are asked to pick up the parcel at a convenience store located inside or near the airport. However, we have received inquiries from customers stating that they were unable to receive their parcel due to reasons such as “could not find the pickup store” or “was told that there was no package (due to the wrong pick up store) .”

Especially for first-time users, the structure of the airport and the location of the stores can be difficult to understand, which may cause some concern regarding the pickup process.

Therefore, in this article, we have compiled support information to help customers smoothly receive their ETC cards by providing maps and photos of the designated convenience store locations at major airports (Narita, Fukuoka, New Chitose, Kansai, and Chubu Centrair).
We hope you will review this guide before your departure and start your rental car experience with peace of mind.

Contents

1. Lawson Narita International Airport Terminal 1 B1 Store
2. Lawson Chubu Centrair Store
3. Lawson Fukuoka Airport Domestic Terminal Store
4. Lawson Kansai Airport Aero Plaza 2nd Floor Store
5. Lawson New Chitose Airport Arrival Store

 

 

1. Lawson Narita International Airport Terminal 1 B1 Store

Business hours: 00:00~24:00
Location: Terminal 1 / B1F
Directions:

If arriving at the Arrival Lobby (North Wing):

①After exiting into the Arrival Lobby (North Wing) (1F), turn right and use the escalator or elevator in the center of the lobby to go down to B1F.

②After reaching B1F, “Lawson Narita International Airport Terminal 1 B1 Store” will be on your left.


If arriving at the Arrival Lobby (South Wing):

①After exiting into the Arrival Lobby (South Wing) (1F), turn left and use the escalator or elevator in the center of the lobby to go down to B1F.

②After reaching B1F, “Lawson Narita International Airport Terminal 1 B1 Store” will be on your right.


2. Lawson Chubu Centrair Store

Business hours: 00:00~24:00
Location: Terminal 1 / 1F / Welcome Garden
Directions:

If arriving at Terminal 1:

①After exiting into the international or domestic arrival lobby (2F), use the nearby escalator or elevator to go down to the 1F.

②Once on the 1F, “Lawson Chubu Centrair Store” is located next to the capsule hotel “TUBE Sq.”

 

If arriving at Terminal 2:

①After exiting the arrival lobby, take the free shuttle bus to Terminal 1 (Access Plaza) as shown in the map below.
The shuttle bus stop is at Stop No. 7.

②Get off at “Access Plaza 1F Airport Bus Stop No. 7.”
After getting off the shuttle bus, go up to Access Plaza 2F.

③Once on Access Plaza 2F, head toward Terminal 1.

④After arriving at Terminal 1, use the escalator or elevator to go down to the 1F.

⑤Once on the 1F, “Lawson Chubu Centrair Store” is located next to the capsule hotel “TUBE Sq.”

 

3. Lawson Fukuoka Airport Domestic Terminal Store

※Please note that there are no convenience stores for package pickup in the International Terminal. Customers arriving at the International Terminal please use the Domestic Terminal store.

Business hours: 06:30–22:30
Location: Domestic Passenger Terminal / B2F / South Side
Directions:

If arriving at the Domestic Terminal:

①After exiting from Arrival Gate/North (1F), turn right and head toward Arrival Gate/South (1F).
Use the escalator or elevator near Arrival Gate/South to go down to B2F.

②Once on B2F, “Lawson Fukuoka Airport Domestic Terminal Store” is located on the opposite side of the subway “Fukuoka Airport Station.”

 

If arriving at the International Terminal:

①After exiting the International Arrival Gate, take the free inter-terminal shuttle bus to the Domestic Passenger Terminal as shown in the map below.
The shuttle bus departs from Stop No. 5.

②Get off at “Domestic Passenger Terminal Building South Bus Stop (Stop No. 1)” (1F).
After getting off the shuttle bus, enter the terminal through Exit A, proceed toward Arrival Gate/South, and use the nearby escalator or elevator to go down to B2F.

③Once on B2F, “Lawson Fukuoka Airport Domestic Terminal Store” is located on the opposite side of the subway “Fukuoka Airport Station.”

 

4. Lawson Kansai Airport Aero Plaza 2nd Floor Store

Business hours: 00:00~24:00
Location: Aeroplaza / 2F
Directions:

If arriving at Terminal 1:

①After exiting through the “South Exit” or “North Exit” (1F) into the arrival lobby, use the escalator or elevator to go up to 2F.

②Follow the signs toward “Kansai Airport Station” and “Aeroplaza,” and proceed along the connecting passageway.

③Walk straight through the “Kansai Airport Connecting Bridge (passageway).”

④“Lawson Kansai Airport Aero Plaza 2nd Floor Store” is located near the center of the building (No. 13).

 

If arriving at Terminal 2:

①After exiting the arrival gate (1F), go straight and take the terminal’s free shuttle bus to “Kansai Airport Station.”

②Get off at “Kansai Airport Station.” After exiting the shuttle bus, use the nearby escalator to go up to 2F.
“Lawson Kansai Airport Aero Plaza 2nd Floor Store” is located near the center of the building (No. 13).

 

5. Lawson New Chitose Airport Arrival Store

For directions to “Lawson New Chitose Airport Arrival Gate Store,” please refer to the article below:
How to get to 【Lawson New Chitose Airport Arrival Store】

 

Conclusion

Smoothly receiving your ETC card is the first step to a comfortable driving experience in Japan.
By checking in advance the directions to the designated convenience stores at major airports introduced in this article, you can avoid confusion or forgetting to pick up your card on-site.

If you still have any questions or encounter issues regarding pickup, please feel free to contact ToCoo! Customer Support.
Inquiry Form
https://www2.tocoo.jp/en/inquiry

We are here to support you to ensure a safe and pleasant start to your trip.

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Unlimited Internet in Your Rental Car! Enjoy Comfortable Car Wi-Fi device rental for Free Now

司徒 杏怡

For a Limited Time Only:
Free Car Wi-Fi device rental for TOCOO! Customers. Available for All Brands and Vehicle Types Booked through TOCOO!

Now accepting reservations for rides starting in July!

No Need to Worry About Data Limits!

Stress-Free Car Wi-Fi device Lets You Enjoy Maps, Videos, and Music Even While Traveling.

Car Wi-Fi device Details

  • Unlimited data usage during the rental period with no extra communication fees.

  • Supports up to 8 devices connected simultaneously.

  • Automatically connects to the best network among Japan’s four major carriers (docomo, au, softbank, rakuten) for outstanding stability.

  • USB/Type-C connection and Wi-Fi ready instantly when the engine is turned on.

  • Reliable and comfortable connection anywhere in Japan, even in mountainous areas.

  • If you connect the in-car Wi-Fi device to a smartphone or a mobile battery, you are welcome to use it as a Wi-Fi router even outside the vehicle.

Why Our Car Wi-Fi device Is Convenient

■ Kids quietly entertained by YouTube! Enjoy a comfortable, fuss-free drive.

■ Never get lost with Google Maps + translation apps! Peace of mind for foreign travelers.

■ Share your travel photos and videos on SNS instantly! Capture and share a picture-perfect trip in real time!

■ Connect up to 8 devices at once! Perfect for family and friends to use together!

■ Use it outside the car too with a mobile battery or similar power source! Stay connected in service areas and tourist spots!

How to Book

Reservations are available for rides starting in July! Please note.

  1. Proceed with your rental car reservation.
  2. If the “Car Wi-Fi device” option is checked under “additional options” on the rental car booking form, you can apply for the service.
  3. Please complete your reservation if all details are correct.
    ※ If you do not need this service, be sure to uncheck the box.
    ※ An optional insurance plan for the device is also available (paid).
option

Pick-Up Location

You can pick up your device at convenience stores located inside international airports throughout Japan.
(In some cases, pickup may be at convenience stores near the airport.)

Pick-Up Procedure

① After completing your reservation, a dedicated pick-up email will be sent 2days before your rental date.

② When you open the dedicated URL included in the pick-up email, a QR code will be displayed.

③ Show the QR code to the convenience store staff to receive your package.

Return Procedure

On the rental car return day, simply place the in-car Wi-Fi device into the included return envelope and drop it in a mailbox.

How to Use Car Wi-Fi device

Simply connect the device to your car’s USB port — no setup required.
Then, check the SSID and KEY printed on the back of the device and connect your smartphone or other devices to the Wi-Fi.
With included USB adapters (Type-A and Type-C), it’s compatible with any car model.
A cigarette lighter adapter is also included.

Connect to USB Port (Recommended)
Use the included USB cable to connect the device to your car’s USB port (usually located near the center console or dashboard) and use it while charging.

Using the Cigarette Socket (Accessory Power)
If your car does not have a USB port, you can power the device by plugging a USB charger into the cigarette socket.

Important Notes

  • If Car Wi-Fi device is not returned by the specified date (the same day as the rental car return) via mailbox drop-off, a late fee of 750 yen per device per day will be charged.
  • if Car Wi-Fi device is damaged or lost, the customer will be responsible for any damages. (23,980 yen/device)
  • By purchasing Wi-Fi insurance, you are fully covered in case of damage or loss. (Insurance fee: 220 yen/device/day)
  • Some airports have multiple convenience stores within the terminal buildings. Please make sure to check the location of the specific convenience store designated by TOCOO! You will not be able to pick up Car Wi-Fi device at any other convenience store. If you are unable to receive Car Wi-Fi device due to personal reasons, a shipping fee of 2,200 yen per device will be charged.
  • Use of the service requires agreement to Car Wi-Fi device terms and conditions.

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How to get to 【Lawson New Chitose Airport Arrival Store】

司徒 杏怡

If you are picking up a TOCOO! ETC card or other reserved items after arriving at New Chitose Airport, please make sure to go to the designated Lawson store located at the Domestic Arrival area.

⚠️ Important Note:
There are multiple Lawson stores inside New Chitose Airport, but only the one located at the “Domestic Terminal Arrival Floor” is authorized for TOCOO! item pick-up.
If you go to the wrong Lawson, even if you present your QR Code, the staff will not be able to process your request, and you may not be able to receive your item.⸻

🚶How to Get There (1st Floor, Domestic Terminal Building)

  1. After arriving at New Chitose Airport, proceed to the 1st Floor of the Domestic Terminal Building.
  2. Follow the map to the correct Lawson store. You can identify it by nearby landmarks:

 Located in front of
✅ MOS BURGER
✅ Next to Yoshinoya
✅ Close to Travelex (ANA counter) in the Domestic Arrival Lobby

Please make sure to follow these directions and visuals to ensure a smooth pick-up process.

 ❌Common Mistakes to Avoid:
• Lawson in the International Terminal is not the designated store
• Lawson in the Central Plaza or on other floors cannot assist with pick-up
• If staff scan your QR Code and get an error, it likely means you are at the wrong store.

If you have any questions, feel free to ask the airport information counter or contact TOCOO!

Customer Service through the inquiry form.

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How to check the details of reservation confirmation email

jansrichan-sararat

This article will explain how to view the reservation confirmation email detail, such as where to pick up/return the car, where to pick up the ETC card, What are the options you have reserved?, etc.

Table of contents
・What is a reservation confirmation email?
・Personal details/Booking person’s name
・Rental car reservation details
・How to pick up the car
・Car rental fees and payment methods
・ToCoo! Option
・ToCoo! Option(e.g. ETC card) pick up location
・How to view/cancel reservations on the website
・Required items for rental
・Cancellation Policy

・What is a reservation confirmation email?

A reservation confirmation email is an email that will be sent automatically after a reservation is completed.
The name of the reservation confirmation email that we will send is【ToCoo!】 Reservation Confirmation

*If you do not receive any Email from ToCoo, it is possible to put incorrect Email address when you make a reservation.
Please check your email box first, because it is possible to be sent to the spam folder in your Email Box.
If you have not received your Confirmation Email, please be sure to contact us via Inquiry form.
Inquiry Form

・Personal details/Booking person’s name

The reservation’s name and personal information can be checked as soon as the email is opened.
An example is shown in the picture below.
*Since personal information is included, we will cover the personal information in black.

・Rental car reservation details

In the reservation details section, you can check the car pick-up/return date and time, pick-up/return location, reserved car rental plan, car type (car class), and options of the car rental company.
An example is shown in the picture below.

-car pick-up/return date and time, pick-up/return location

-reserved car rental plan, car type (car class), and options of the car rental company.

・How to pick up the car

You can check how to pick up car from the outlet information link under ■Reservation Details.
However, some car rental companies will have it listed separately from the outlet information link (even though it is listed in a separate sentence, the content is no different from what is listed in the outlet information link).
An example is shown in the picture below.

-In the case that it is specified separately

-In the case that it is not specified separately.

・Car rental fees and payment methods

You can check the car rental fee and payment method under ■Rental Car Fees
Payment methods vary depending on the plan. The payment methods are as follows: paying upon arrival and advanced payment.

-In the case of choosing to pay in advance via credit card, the reservation email will be specified as shown in the picture below.

-In the case of choosing to paying upon arrival, the booking email will be specified as shown in the picture below.

・ToCoo! Option

What ToCoo! Options are included in your reservation? You can check from the topic ■Tocoo option Fees & Delivery
An example is shown in the picture below.

・ToCoo! Option(e.g. ETC card) pick up location

If your reservation includes an ETC card/TEP/Snow Socks option, your email will include a topic:■How to receive ToCoo! options. You can check where to receive your ToCoo! Option from this section.
*If there is no ■How to receive ToCoo! options subject in your email. This means that you do not need to pick up any packages at the post office/convenience store.
An example email with the subject ■How to receive ToCoo! options is the image below.
*Since personal information is included, we will cover the personal information in black.

・How to view/cancel reservations on the website

How to view/cancel reservations on the website is also specified in the reservation confirmation email.
This section will be in the topic ◆ Note◆
-If the booking is made as a Guest, a password will be provided in the email.
An example is shown in the picture below.

-If you book as a ToCoo! Member, only the booking number will be provided. There will be no password provided.
Due to login in the form of ToCoo! member It is necessary to enter your registered email address and password in the login field.
An example is shown in the picture below.

・Required items for rental

Required items for rental are also specified in the reservation confirmation email.
This section will be in the topic ◆ Note◆
An example is shown in the picture below.

・Cancellation Policy

The cancellation policy is also stated in the reservation confirmation email.
This section will be in the topic ◆ Note◆
An example is shown in the picture below.

If you have any further questions, please do not hesitate to contact us via Inquiry Form below.

Inquiry Form

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All About ToCoo! ETC Cards & Tocoo! Expressway Pass(TEP)

tocoo

With an ETC card in hand, you can enjoy seamless travel on Japan’s highways. However, our Tocoo! Expressway Pass (referred to as TEP below) comes in four options: TEP (Nationwide), TEP Hokkaido, TEP Kyushu, and TEP Okinawa. Each TEP option covers different regions, so how should you choose the right one? Don’t worry! We’ll explain the details of each ETC card available for rent through ToCoo! so that you can quickly become a savvy road trip expert!


What is an ETC card?
It’s a card that can be used with the ETC system. If you use the ETC system, you don’t need to understand Japanese, you don’t need to use cash, and you don’t have to stop at toll gates, so it’s a very convenient system. The ETC card reader device is equipped as standard in all rental cars in Japan, so all you have to do is put the ETC card into the ETC device and you’re good to go! There are many different types of ETC card passes and services available, so keep reading and we’ll go through the main ones.


What is Tocoo! Expressway Pass(TEP) ？
Tocoo! Expressway Pass(TEP) is a special ETC card with the pass preloaded onto it so that you can use the expressways as much as you want. There are various kinds of TEP, including TEP (Nationwide), TEP Hokkaido, TEP Kyushu, and TEP Okinawa. Also, you can’t reserve just a TEP on its own, so make sure to book the rental car with it.


Each ETC option covers a different area! Keep reading to find out more.

  Area Unlimited ETC Card Pickup Place
ETC Card  Nationwide × convenience store or post office
TEP  Nationwide 〇 convenience store or post office
TEP Hokkaido Hokkaido 〇 convenience store or post office
TEP Kyusyu Kyusyu 〇 convenience store or post office

TEP Okinawa

Okinawa

 〇 convenience store or post office


About the ETC Card Types


1. ETC Card (nationwide)
You can book a standalone ETC card without any expressway passes. After you return the ETC card at the end of your reservation, your actual used toll fees will be charged to the credit card you register. After the ETC card is returned, we will confirm the toll road usage details with NEXCO, the highway provider in Japan. If you rent a ToCoo! ETC card, you can pick it up from the designated convenience store or post office, but please note that rental car companies don’t offer delivery service for packages, so you can’t get it from the outlet.

You can check information about ToCoo! ETC Card via link below.
https://www2.tocoo.jp/en/guide/2023/07/28/introduction-of-tocoo-etc-card-and-notes-on-renting-tocoo-etc-card/

*NOTE*
Renting a ToCoo ETC card requires a held deposit of 15,000 yen.
We mention this in our booking form. We will charge the toll fees used after the fee is confirmed and then release the deposit back to you.

ETC System Area


2. ToCoo! Expressway Pass(TEP) (Nationwide)
The ToCoo Expressway Pass(TEP), is a special ETC card that is only offered by ToCoo! It’s an unlimited expressway pass for all of Japan. Only customers who purchase TEP option when making a reservation can use it. And the TEP fee is paid at the time of reservation, so it’s super convenient. All you have to do is pick it up from the designated convenience store or post office and basically forget about it until your return date! Total driving freedom. You can pick up the TEP ETC card package from the designated convenience store or post office, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet.

Details about TEP: https://www2.tocoo.jp/en/options/tep


TEP Coverage Area

3. TEP Hokkaido (Hokkaido)
It’s similar to TEP, this is a special ETC card offered only by ToCoo, which offers unlimited expressway use only in Hokkaido, so we recommend it for anyone who is traveling to Hokkaido! Only customers who purchase TEP Hokkaido option when making a reservation can use it. You can pick up the TEP Hokkaido ETC card package from the designated convenience store or post office, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet.

・Eligible roads with TEP Hokkaido All Expressways with the ETC toll gate in the Hokkaido area. *Expressways without the ETC toll gate are NOT eligible.

Details about TEP Hokkaido: https://www2.tocoo.jp/en/options/tep


TEP Hokkaido Coverage Area

4. TEP Kyusyu
It’s similar to TEP, this is a special ETC card offered only by ToCoo, which offers unlimited expressway use only in Kyushu area (Fukuoka, Nagasaki, Miyazaki, Saga, Oita, Kumamoto, Kagoshima prefecture), so we recommend it for anyone who is traveling to Kyushu area! Only customers who purchase TEP Kyushu option when making a reservation can use it. You can pick up the TEP Kyusyu ETC card package from the designated convenience store or post office, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet. One advantage of TEP Kyusyu is that you can drop off the car anywhere with it!
・Eligible roads with TEP Kyusyu Pass
All Expressways with the ETC toll gate in the Kyushu area (Fukuoka, Nagasaki, Miyazaki, Saga, Oita, Kumamoto, Kagoshima prefecture)
*Expressways without the ETC toll gate are NOT eligible.

Details about TEP Kyusyu: https://www2.tocoo.jp/en/options/tep

TEP Kyusyu Coverage Area

5．TEP Okinawa

It’s similar to TEP, this is a special ETC card offered only by ToCoo, which offers unlimited expressway use only in Okinawa prefecture, so we recommend it for anyone who is traveling to Okinawa area! Only customers who purchase TEP Okinawa option when making a reservation can use it. You can pick up the TEP Okinawa ETC card package from the designated convenience store or post office, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet. One advantage of TEP Okinawa is that you can drop off the car anywhere with it!

・Eligible roads with TEP Okinawa All Expressways with the ETC toll gate in the Okinawa prefecture. *Expressways without the ETC toll gate are NOT eligible.

Details about TEP Okinawa: https://www2.tocoo.jp/en/options/tep

TEP Okinawa Coverage Area

For the KEP ,CEP, HEP etc all of the Expressway packages offered by NEXCO Japan option,
Unfortunately, KEP, CEP, HEP etc. all of the Expressway Pass offered by NEXCO Japan are not for purchase at TOCOO! now.

We only have TEP and ToCoo! Unlimited ETC Pass.

If you need KEP, CEP, HEP etc., please make a reservation without an ETC card.

Then check with your rental car shop to see if they can provide it.

Please see the following URL for more information:
KEP URL: https://global.w-nexco.co.jp/en/kep/
HEP URL: https://en.driveplaza.com/drawari/hokkaido_expass/
SEP URL: https://global.w-nexco.co.jp/en/sep/
CEP URL: https://hayatabi.c-nexco.co.jp/cep/en/

Summary

It might seem a bit complicated, but we hope this has been helpful. Check your travel schedule and choose the best ETC card for you! As always, if you have any further questions, let us know down below or from the inquiry form on our website.

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How to pick up the Tocoo! option package at the convenience store?

バクコウビョウ

 

If you purchase additional Tocoo! options, such as Tocoo! ETC card or snow socks (or both), you will need to go to the designated convenience store to pick up them.

This article will explain in detail how to pick up the Tocoo! option package at the convenience store.

If you are planning to purchase or have already purchased the Tocoo! option, please be sure to confirm the following procedure for picking up the Tocoo! option parcel from the convenience store.

 

Table of contents

Q1: Why do I need to go to the convenience store to pick up my Tocoo! option parcel?

Q2: How to confirm where I can pick up my Tocoo! option parcel?

Q3: Can I pick up my parcel early?

Q4: How to pick up my Tocoo! option package from the convenience store?

Q5: What is the process for picking up my Tocoo! option parcel?

 

 

Q1: Why do I need to go to the convenience store to pick up my Tocoo! option parcel?

 

Regarding the pick-up location of Tocoo! options,

Please note that if you reserve Tocoo! options through us, such as ETC cards or snow socks, they cannot be collected at the car rental store.

Since Tocoo! is only an online car rental agency and not a car rental company that directly rents cars to customers, we need to mail the Tocoo! options to you if you reserve them through us.

However, because car rental stores do not accept parcels, we can only send the parcel to designated locations. We appreciate your understanding.

 

Currently, we can only send parcels to designated airport convenience stores or post offices.

Therefore, you cannot pick up the parcel outside these locations.

 

 

Q2: How to confirm where I can pick up my Tocoo! option parcel?

 

If you haven’t made a reservation yet

If you haven’t made a reservation yet and want to add an ETC card or snow socks as Tocoo! options,

you can confirm and select your pick-up location in the reservation form.

 

In the [Tocoo! Options] of [Customer Information] in the reservation form, you can click on the Tocoo! options to add.

 

After clicking on the Tocoo! option of the ETC card or snow socks, you can confirm the default pickup location.

 

If you want to change the pickup location, please click “Change delivery location” and then select your desired pickup location.

 

For details on how to make a reservation (and how to add the Tocoo option), please refer to the following article:

https://www2.tocoo.jp/en/guide/2023/07/07/about-how-to-make-a-reservation-this-article-will-solve-it/

 

If you have already made a reservation

Please confirm the “■How to receive ToCoo! options” in your “【ToCoo!】 Reservation Confirmation” email.

 

If you want to change the pickup location after the reservation is established, please contact us at least 14 days before the pick-up date.

Otherwise, the pickup location cannot be changed after the parcel is sent.

Please contact us via the inquiry form. Pickup locations are limited to designated convenience stores.

Pickup locations are limited to designated convenience stores.

Inquiry Form

 

※Please note

Some airports do not have convenience stores where you can pick up parcels.

Therefore, some pickup locations are post offices, or some convenience stores are not within the airport but are located near the airport.

Please be sure to confirm your pick-up location.

 

 

Q3: Can I pick up my parcel early?

 

Yes, if you arrive at the airport within one week before the car pick-up date,

we can arrange for you to mail the ETC card package in advance,

so that you can pick up the mail at the airport in advance.

 

You can receive the ETC card package as early as one week in advance.

 

If you wish to receive your ETC card early,

please contact us through the inquiry form after your reservation is established and tell us your expected arrival date and the airport you will arrive at.

We will try our best to arrange for you to mail the ETC card package in advance.

 

※Please note

Please note that your request must be made at least 14 days before your desired pickup date.

Otherwise, we may not be able to arrange for you to send your parcel early.

Inquiry Form

 

 

Q4: How to pick up my Tocoo! option package from the convenience store?

 

For customers who purchased the Tocoo! option of ETC card or snow socks,

Tocoo! will send you an email 1-2 days before your pickup date,

which includes the QR code you need to pick up your parcel.

Please confirm your email 1-2 days before your pickup date.

Please show the QR code at the convenience store checkout when picking up your parcel.

 

The title of the email will be [ToCoo! Your ToCoo! option departures QR Code link and How to return].

 

If you have not received the email 1 day before the pickup date, please check your Spam/Junk folder first.

The email may be classified as Spam/Junk.

If you still haven’t received the email, please contact us.

Inquiry Form

 

 

Q5: What is the process for picking up my Tocoo! option parcel?

 

  1. Add an ETC card or snow socks as the Tocoo! option when booking a rental car
  2. Confirm the pick-up location and pick-up date of the package (if there are any changes, please contact us in advance)
  3. Confirm whether you have received the [ToCoo! Your ToCoo! option departures QR Code link and How to return] email 1-2 days before your pickup date
  4. On the day of pick-up, show the QR code for pick-up at the checkout counter of the convenience store.
  5. Receive you Tocoo! option parcel and then enjoy your trip in Japan!

 

 

The above is the introduction on how to pick up the Tocoo! option parcel at the convenience store.

If you have any questions, please feel free to contact us via the inquiry form.

Inquiry Form

 

 

Wish you a wonderful trip in Japan!

 

Other related articles:

Introduction of Tocoo! ETC Card and Notes on Renting Tocoo! ETC Card

Difference between ToCoo! option and rental car company option

 

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Difference between TOCOO! option and rental car company option

jansrichan-sararat

During the reservation process, many customers find it difficult to distinguish between TOCOO! options and the rental car company’s options.
So, this time we would like to explain the differences clearly and introduce how to tell them apart.
Please read to the end and refer to it when making a reservation～

Table of Contents
① Difference between ToCoo! option and rental car company option
②Explanation of ToCoo! options and rental car company option
-ToCoo! options
-Rental car company option
③How to Check Options

①Difference between ToCoo! option and rental car company option

There is only one difference between the options between TOCOO! and the rental car company.
Rental car options can only be rented at car rental company/outlet.
On the other hand, ToCoo! options can only be reserved/rented through TOCOO!.

*NOTE*
ETC cards can be rented at rental car outlet and TOCOO!.
Please note that some outlet do not lend out ETC card
However, the deadline for reservations with TOCOO! is 10 days before the pick up date.

②Explanation of ToCoo! options and rental car company option
We will list down any options for Toku and rental car companies. Please refer to this when making a reservation.

-ToCoo! options

・T.A.S.
If you book a car via ToCoo, T.A.S. (TOCOO Additional Support) is mandatory for your booking (there are no exceptions).
T.A.S. provides coverage for NOC (non-operation charge) and towing fees.
For more information on T.A.S., please see the following URL.
https://www2.tocoo.jp/en/contents/info/tas

・ETC card rental
It’s a card that can be used with the ETC system. If you use the ETC system, you don’t need to understand Japanese, you don’t need to use cash, and you don’t have to stop at toll gates, so it’s a very convenient system.
You can check about TOCOO! ETC Card below
https://www2.tocoo.jp/en/options/etc

・TOCOO! Expressway Pass (TEP)
The TOCOO! Expressway Pass(TEP) lets you enjoy unlimited use of all of Japan’s expressways for a one-time, prepaid fee.
(A ToCoo! ETC card is MANDATORY if you would like to use TEP. You cannot use TEP without a TOCOO! ETC card.)
The TEP option includes the ETC card rental fee, and the TEP fee would be charged to your registered credit card at booking as part of the ToCoo! options fee when the reservation is completed. The TEP fee is not included in the rental car fee since TEP is provided by TOCOO, not the rental car companies.
Please see the following URL for more information on TEP.
https://www2.tocoo.jp/en/options/etc

・Wi-Fi router rental
Wi-Fi router rental offered by TOCOO!
Please see the following page for details:
https://www2.tocoo.jp/en/guideline/tocoo-options

・Cancellation Compensation Support
The Insurance covering the Cancellation Charge incurred with a cancellation within 6 days before the pick up date.
Please see the following page for details:
https://www2.tocoo.jp/en/options/ccs

・Cancellation Compensation Support for Early Bird Pay Now Plan
The Insurance covering the Cancellation Charge incurred when you cancel Early Bird Pay Now Plan.
Please see the following page for details:
https://www2.tocoo.jp/en/options/ccs-earlybird

・Snow Socks
Snow Socks are the Tire Covers made of special fabric with the superior Grips on snowy icy roads.
Attaching Snow Socks on the normal tires, you can drive on snowy/icy roads.
Please see the following page for details:
https://www2.tocoo.jp/en/options/snowsocks/

・eSIM
eSIM is a built-in SIM for devices like smartphones. It can be activated without the physical SIM card, so it’s faster and safer.
Please see the following page for details:
https://www2.tocoo.jp/en/options/esim

-Rental car company option

・GPS
It is installed in almost all Rental Cars. However, please make sure, if GPS is not written in [1. Car Info], the car may not be equipped GPS Option.
Please check the Rental Car that you want to reserve has GPS OR not when you make a reservation.

・ETC Card Reader Device
ETC Card Reader Device is a device to insert an ETC card.
ETC card reader is set for almost every car.
regrettably it is an EMPTY device without ETC card.

・Compensation Coverage
Compensation coverage, also sometimes called immunity insurance, or CDW (collision damage waiver), covers the Compensation fee for property damage and Rental car damage.
It is provided by the rental car companies.
*Compensation Coverage option(CDW)of some rental companies does not cover Single car incident cases. Please be sure to check the conditions of your car rental company’s CDW when you pick up the car at the outlet.
You can see more information on Compensation Coverage from the following URL.
https://www2.tocoo.jp/en/contents/info/cmpns_cvrg

・Child Seats(Baby Seat,Junior Seat,Child Seat)
If you have a child under 6 years old, please be sure to book child seat option beforehand.
You can check more detail via link below.
https://www2.tocoo.jp/en/howto/child_seat

・Winter Tires
The Winter Tires option is an Option provided by the Rental Car Company. Please make sure, Winter Tires must be reserved in advance.
Or, if you make a Rental Car Reservation with the Winter Tires Plan, the Rental Car will definitly come with WInter Tires.

③How to Check Options
From now on, Here is some tips to check the Options between ToCoo! Options and Rental Car Company Options.

-Rental car company option
Rental Car Company Options are placed under [1.Car Info] on the Reservation Steps Page.
If you want to add car rental outlet options, please click [Add] which is placed right side of the option that you want to add. If you don’t want to add it, click [Remove].
For example, we are added a child seat option in this image.

-TOCOO! options
TOCOO! Options is placed under [Customer Information] in [2.Details] on the Reservation Steps Page.
At the List of [TOCOO! Options], you can add TOCOO! Option that you want.
→ If you want to add TOCOO! option, click the name of that option.
Example: In the photo below, we click [ETC card rental]. Then you can see check mark will appear.
→ Do not click any option that you do not want to add.

*NOTE*
※About TOCOO! option
You can check How to add Tocoo! option via link below.
https://www2.tocoo.jp/en/guide/2023/07/07/about-how-to-make-a-reservation-this-article-will-solve-it/#v
If you need TOCOO! option, please add it when you make a reservation.
TOCOO! option cannot be added after a reservation is confirmed.
If you want to add TOCOO! option after a reservation is confirmed, cancellation and re-book is required.

If you have any further questions, please do not hesitate to contact us via Inquiry Form below.

Inquiry Form

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ToCoo! Difference between “Member” and “Guest”

リージュワン

ToCoo! Website actually has two reservation methods:
ToCoo! Member reservation and Guest reservation.
You can make a reservation without registering as a ToCoo! Member!

After a reservation is confirmed, there are some differences between Members and Guests in ToCoo!, such as how log in for cheking your reservation, how to confirm reservations, and so on in TOCoo!. Ladies and gentlemen, please refer to it!

Just for Remind:
Please do not worry, you can make a reservation without registering as a ToCoo! Member!

Contents
Registration method of ToCoo! Member
What is Guest Reservation?
[For Guest] Where can I check the reservation details after making a reservation?
[ For ToCoo! Member ] Where can I check the reservation details after making a reservation?
Conclusion

Registration method of ToCoo! Member

From the top page of ToCoo! Website, please press the “New Account” button on the upper right.

Then, you can see “Create New Account” page will appear as shown in the image below.
Please fill in the details, confirm the Agreement, and press the red button, “Create New Account”.

After submitting the application, You will receive a verification e-mail from ToCoo!. Please check the verification e-mail within 24 hours and follow the steps to log in.
Then, you can make a reservation on the ToCoo! website as a ToCoo! Member.


What is Guest Reservation?

Guest Reservation is the rental car reservation that make a reservation for a rental car on the ToCoo site without registering as a ToCoo! Member.

Whether you are a Guest or a ToCoo! Member, the rental frame, price, plan and options are the same.

[For Guest] Where can I check the reservation details after making a reservation?

After the reservation is confirmed, a reservation confirmation email will be sent to you with your guest account. You can check the guest account at the reservation confirmation email.

After submitting the reservation, You will receive a Reservation Confirmation email from ToCoo!. Please make sure to check your email box after making your reservation. If you do not receive an email, it is possible that you entered the wrong email address when filling out the customer reservation form.

After making a reservation, you will receive a [ToCoo!] Reservation Confirmation email. If you can not find the email, please submit an inquiry with ToCoo’s Inquiry Form.

Please note that the Guest-only account will be send with the [ToCoo!] Reservation Confirmation (at the bottom of the email), so please check it.

Log-in Page

（Example）Account for Guest-only

Reservation Number:　TC-999999-999999
・Password: aabbccdd

The example of above is the login information for Guest-only account. So please be sure to log-in at the Guest field (on the right side of the login page).

[For ToCoo! Member] Where can I check the reservation details after making a reservation?

After submitting the reservation, you will receive a Reservation Confirmation email from ToCoo!. Please make sure to check your email box after making your reservation. If you can not find the email, please submit an inquiry with ToCoo’s Inquiry Form.

As a ToCoo! Member, you can check your reservation information at the My Page after a reservation is confirmed.

If you log in as a ToCoo! Member and press “the green man icon” on the top right of ToCoo’s top page, you will find “My Reservation”. You can check your pending reservations by entering the “My Reservation” page.

Conclusion

  • You can make a reservation without registering ToCoo! Member.
  • Whether you are a Guest or a ToCoo! Member, the rental frame, price, plan and options are same.
  Guest ToCoo! Member
Resercation Conformation Email 〇 〇
Account Registration ✖ 〇
Account Issue (with runtime password) 〇 ✖
My Page ✖ 〇
Reservation History ✖ 〇

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Introduction of Tocoo! ETC Card and Notes on Renting Tocoo! ETC Card

バクコウビョウ

The ETC card is a service that most Japanese people use when using the expressway.

In addition to not having to stop and use cash to pay when passing the expressway gate, you can also get some discounts on the toll.

If you want to use this service when you are traveling by car in Japan, please be sure to read this article and make the ETC card reservation together with the car rental reservation!

 

All ToCoo! rental cars are automatically equipped with an ETC equipment / ETC card reader.

But please note that the ETC equipment/ETC card reader is just a machine installed on the car to read the ETC card, and does not include the ETC card inside.

Therefore, if you need an ETC card, please make a reservation together with the car rental reservation.

 

Detailed explanation of ETC card reservation method:

  • Only accept ETC card reservation within 14 days to 60 days before the car pick-up date
    Due to the time required to arrange delivery, our ETC card can only be applied for together with the car rental reservation 14 days before the car pick-up date

 

  • Here, we are going to explain how to add ToCoo! ETC card as an option when you make the reservation:
    1.  Once you find a car that you want to book, press “book now”.


    2.  Select the options you want to add and then press “next”.


    3. Fill in your information.


    4. Select “ETC card rental” at the【ToCoo! Options】column.


    5. Fill in your payment details and then press “confirm”.



  • When making a reservation, you can click the “?” icon to view more information about the ETC card rental service.
  • There is also a detailed explanation of the ETC card deposit under the words “【Tocoo! Options】”.



Detailed explanation of how to pick up and return the ETC card:

  • About the locations where ETC cards can be picked up
    Since Tocoo! is only an online car rental agency, not a car rental company that rents cars directly to customers, if customers reserve an ETC card through us, we will need to mail the ETC card to you.

    However, because the car rental shop does not accept parcel delivery service, we can only send it to the designated Airport Convenience store. We hope you will be able to understand.

 

  • About how to select where to pick up your ETC card
    Here, we are going to explain how to select where to collect your ETC card when you make the reservation:
  1. After selecting the option of ” ETC card rental”, the display of “Pickup Location” will appear under ” Add options”


  2. Please confirm the default pickup location.
    If you want to pick up at the default pick up location, just complete the reservation
    If you want to pick up at a location other than the default pickup location, please tick “Change delivery location”

  3. You can choose another designated Airport Convenience store, and then fill in your information.


  4. Press “Confirm” to confirm your reservation


※Precautions※

  • ToCoo! Options are not available to pick up at Rental Car Outlet. You can pick up your ToCoo! Options at Convenience Stores that ToCoo! designated.
  • If the ToCoo! Option package are not received due to an incorrect name, email address, or delivery store, the customer is responsible.
  • When you pick up your ToCoo! Option Package, you will need the QR Code link that ToCoo! sent to you. When you present it at the Convenience Store counter, you can pick up ToCoo! Option Package.

 

  • About the ETC card pick up date

Since we need to ensure that the customer only uses the ETC card during the rental period, we can only send the ETC card before the customer’s car pickup date.

This means that we can only ensure that you can pick up the ETC package on the day or the day before your car pick-up date.

If you need to ensure that you can pick up the ETC card in advance, you can apply for early use of the ETC card. Then there will be an additional fee for the ETC card.

The additional rental fee for the ETC card is 330 JPY / day.

If necessary, please contact us through the inquiry form.

https://www2.tocoo.jp/en/inquiry

 

After completing the reservation application, usually we will send the parcel (your ToCoo options) to the location you specified three days before your car pick-up date.
Also, usually the post office will be able to deliver it to the designated location as early as the day before.
However, it cannot depend on the promise of the post office, there may be delays, please understand.
A QR Code link will be emailed to you after delivery.

 

  • About how to return the ETC card

For returning the ToCoo! ETC card,

＊Please be sure to take out the ETC card when returning the car.
there is an instruction manual and postage-paid, pre-addressed return envelope included in the package.

Please put the ToCoo! ETC card in the envelope enclosed in your package, then post it from any post box or post office in Japan.
After using the ETC card, please be sure to mail it to us within the return date, if it is not returned on the scheduled date, an extra fee will be charged.
The return date is from the day the car is returned to the day after the car is returned.

For more details, please read the following page:
https://www2.tocoo.jp/inbound/pdf/tocoo_options/en/etc_terms.pdf

 

Others

  • For the ETC card of the car rental company

You can also rent the ETC card from the car rental company on the pick-up day.

But please note that their ETC card does not have the expressway pass.

They generally have ETC cards for rent, but we cannot guarantee that they will have ETC cards in stock on the day you pick up the car.

We also cannot make reservations or purchase the ETC card of the car rental shop for you,

because the ETC card of the car rental company is not our product, please forgive us.

 

  • For the KEP ,CEP, HEP etc.

Unfortunately, KEP, CEP, HEP etc. all of the Expressway Pass offered by NEXCO Japan are not for purchase at TOCOO! now.

We only have TEP and ToCoo! Unlimited ETC Pass.

If you need KEP, CEP, HEP etc., please make a reservation without an ETC card.

Then check with your rental car shop to see if they can provide it.

 

If they can provide it, you may need to rent their ETC card.

So, please make a reservation without an ETC card.

 

However, we cannot guarantee all the rental car stores can provide you with the Expressway Pass.

And since it is not our product, we are sorry that we cannot book it for you.

 

 

If you still have any questions, please feel free to contact us through the inquiry form.

https://www2.tocoo.jp/en/inquiry

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