T.A.S. (ToCoo Additional Support)

IMPORTANT

This is a product by ToCoo! website NOT by car rental company or outlet.

This can ONLY and SHOULD be apply beforehand via "ToCoo" website. Do NOT accept request for this option at the outlet.

Please see fees for each option in the reservation form.

* Please see below for more information on each option.

N.O.C. (Non-Operation Charge) Support

With N.O.C.S., provides coverage for N.O.C. payment in case of an accident, thievery, cleaning of the rented car or any other damage done by the renter or driver.

Able to drive back to the return outlet N.O.C.
20,000 yen - 50,000 yen
Other situations N.O.C.
50,000 yen - 100,000 yen

*Even with Compensation Coverage, N.O.C. payment is still necessary.

*In case of an accident, please first make the full payment for N.O.C. at the outlet, then contact ToCoo by using inquiry form for N.O.C. coverage. After ToCoo have confirmed the situation, the amount you paid for N.O.C. will be wired to you (in yen).

*In case of an accident, please be sure to keep the N.O.C. payment's receipt. Without N.O.C. receipt, we can not promise to provide coverage for N.O.C.


We might not be able to provide coverage in some situation, for example, smoked in a non-smoking car, filled in incorrect type of gasoline, got the car dirty intentionally, an accident resulted by driving on snowy road without purchase of winter season options.

Roadside service

Towing fee coverage in case the car is not able to drive back to the outlet.

Dead battery 16,500 Yen Per use
Flat tire repair/replace 16,500 Yen Per use
Lock out of your vehicle 16,500 Yen Per use
Lost of tire 13,600 Yen Per use
Out of gas 12,000 Yen Per use + gasoline fees on your own expense.
Towing fee (Towing distance) 32,000 Yen Per use + 700 Yen Per 1km towing distance.
WRECKER SERVICE

There might be other charges depending on the situation. For highway towing service, the expressway toll fee will be charged separately.

*In case of an accident, please first make the full payment for tow fees, then contact ToCoo by using inquiry form for tow fees coverage. After ToCoo have confirmed the situation, the amount in yen you paid for tow fees will be wired to you.

*In case of an accident, please be sure to keep the receipt for tow fees. Without tow fees' receipt, we can not promise to provide coverage for tow fees coverage.



Tocoo!Option

ETC card rental

With ETC card, you can have max. of 50%OFF on toll fees!

  • *Can use on any highway in Japan.
  • *Can use on any rental car.(If ETC device is available)
  • *Drop-off is possible.
  • *You can pick up from below main 7 airports or the hotel you will be staying at.
    • New Chitose Airport
    • Narita Airport Terminal 1 or Terminal 2
    • Haneda Airport
    • Chubu International Airport
    • Kansai International Airport
    • Itami Airport
    • Naha Airport

> Learn more about ETC card rental

Cedyna ETC Card
ETC lane

Wi-Fi router rental

EM(4G) Pocket WiFi GL10P (newest model)
Lowest price in Japan 499 yen per day (after tax 539 yen) unlimited data

  • Internet speed: max. DOWNLOAD speed 110Mbps, max. UPLOAD speed 10Mbps
  • Area: whole country
  • Max. connection number: 10 devices
  • Continuous use time: approximately 10hours
  • Weight: about 120g
  • Lighting speed internet connection! Can connect by using USB
  • *You can pick up from below main 7 airports or the hotel you will be staying at.
    • New Chitose Airport
    • Narita Airport Terminal 1 or Terminal 2
    • Haneda Airport
    • Chubu International Airport
    • Kansai International Airport
    • Itami Airport
    • Naha Airport

> Learn more about Wi-Fi router rental

Pocket WiFi GL10P
mobile Wi-Fi

Telephone translator support

"Telephone translator support" can be use ANY place and ANY situation in case you are in trouble or need help. With this service you can travel safe and easy in Japan.

T.A.S.
Image of phone translator

* Translator support by telephone.

* Available language: English, Chinese and Korean

* 486 Yen/Day

Map code information service

map code

Please tell us the land mark, tourist spot, or address you want to go to.We will help you find the map codes you need for your trip.Only provide service from Monday -Friday 10:00-18:00 Japan Time.
(Do not provide service during weekend or public holidays)


*You can submit your request anytime any day and we will reply to you during our business hours.

*Provide map codes up to 10 locations.
* 200 yen per location if you need more than 10 locations.
*Link for "Map code information service" will be provided after joined T.A.S.
*ToCoo can not guarantee all GPS model can support Map Code search function.

Cancellation Policy

We can refund ToCoo! option fee as below conditions only.
-If you cancel your reservation at least 7 days before your pickup date.
-If you cancel your reservation within 24 hours after it is confirmed.


We can NOT refund ToCoo! option fee.
-If you cancel your reservation within 6 days to your pickup date.
-If a cancellation is not completed within 24 hours after your reservation is confirmed.