Please use our search engine on the website by filling out your desired date, outlet and options and select the suitable outlet and car model in the search result.
After you fill out the reservation form, we will send you a 'Reservation confirmed mail' to your email.
You can check your reservation on ToCoo's website using your reservation number and password in View/Cancel a Reservation.

You can start making a reservation from 6 months within the car return date. For example, you can make a reservation that ends on June 15 from January 15 of the same year.

You can drop off at a different outlet if you make an advance request.
Please choose your desired pick up and return outlet and the system will indicate the drop off charge in the search results.
Some rental car companies offer free drop-off within the same prefecture or within a limited distance.

After you make your reservation, you should automatically receive a confirmation email.

You can confirm your reservation from View/Cancel a Reservation page on our website. If you are ToCoo! Member, please log in using the email and password you registered when you made your account on the ToCoo! Member login page. For guests (non-members), please log in from the Guest Login page with the reservation number and password sent in the reservation confirmation email.

We automatically send a confirmation email after you complete your reservation.
If you do not receive any emails from ToCoo, there was a problem with mail delivery (incorrect e-mail address or sent to the spam folder, especially for Gmail, Yahoo, Hotmail, etc.). If you don't receive your confirmation mail, please be sure to contact us via Inquiry form.

It means characters of half size. Example: Half-width: ToCoo → Full-width: ＴｏＣｏｏ

You can only designate the car class, not the model.

Reservations are not accepted from anyone other than the driver or passenger. However, travel agencies can make reservations.

Please count 1.5 seats for a child due to a space of a child seat. Also, please consider the luggage space. All your luggage may not fit if your group will fill all the seats in the car.

No, it will not be a ToCoo reservation. You cannot get the same privileges as ToCoo reservations, such as special discount rates or English language communication for booking procedure, customer support, etc.

No, it is not possible to book from Japanese ToCoo site.
ToCoo membership is limited to Japanese residents, because members must pay a membership fee and reside in Japan.
If you make a reservation at the Japanese ToCoo site, cancel the reservation and reserve it again from the English, Chinese or Korean ToCoo site.

Please go ahead and make a reservation and leave the column for flight number blank, then inform us of your flight number as soon as you decide your flight. Inquiry form

We cannot accept any changes after the reservation is completed using our instant online reservation system. If you would like to make any alterations, please cancel your current reservation first, then make a new reservation with your updated details.
* Vacancy of the car is not guaranteed when you re-book.
It is also mentioned in our Change & Cancel page.
There will be no cancellation fee applicable and ToCoo! option fees will be refunded if you cancel the reservation at least 7 days before the scheduled pickup date or if you cancel the reservation within 24 hours of reservation confirmation.

Please cancel from the View/Cancel a Reservation page.
If you are unable to cancel from the ToCoo! website, please contact the rental car outlet directly.

You can cancel a reservation without any penalties by seven days before designated pick-up date. Also, cancellation within 24 hours after confirmation of a reservation is free of charge. However, cancelling within 24 hours of the pickup time will result in a cancellation fee being incurred.
Please refer to the page below about cancellation fees rate.
Cancelation Policy

We can refund ToCoo! option fees in either of the following cases:
- If you cancel your reservation more than 7 days before your pickup date
- If you cancel your reservation within 24 hours after completion
Because of the nature of international transactions, it will take 1 week-3 months before being refunded. The exact time depends on your credit card company.

We can NOT refund ToCoo! option fees if both of the following conditions are met:
- If you cancel your reservation within 6 days of your pickup date
- If cancellation is completed more than 24 hours after your reservation is confirmed, or within 24 hours of the pickup time

If you cancel at least 7 days before your reserved date, no cancellation fee will be incurred.

No, it is not possible.
No changes can be made after the reservation is confirmed or at the outlet.
If you would like to add options, please first cancel your current reservation and make an updated reservation.
Cancelation Policy

There are no extra fees for additional drivers.
Please note that all drivers should have a valid international driving permit, original driving license, and passport ready to be registered when they pick up the car at the rental outlet. Please note that if an accident occurs while an unregistered driver is driving, insurance will NOT cover it.

When a reservation is confirmed, any ToCoo! option fees such as TAS, TWS, ETC card rental, Wi-Fi router rental, etc., will automatically be charged to the registered credit card. All charges are detailed in the reservation confirmation email.

Renting an ETC card from ToCoo requires a deposit of 15,000 yen. After the ETC card is returned to us, we will charge the actual used toll fees and release the deposit back to you. There is no deposit required for Expressway Pass customers.

It might show that there are charges, but it usually does not show up on the credit card statement. In Japan, credit card validity checks do not require actual transactions. Please contact your credit card company directly for more details.

We can refund ToCoo! option fees in either of the following cases:
- If you cancel your reservation more than 7 days before your pickup date
- If you cancel your reservation within 24 hours after completion
Because of the nature of international transactions, it will take 1 week-3 months before being refunded. The exact time depends on your credit card company.

We can NOT refund ToCoo! option fees if both of the following conditions are met:
- If you cancel your reservation within 6 days of your pickup date
- If cancellation is completed more than 24 hours after your reservation is confirmed, or within 24 hours of the pickup time

The ETC card deposit will be released as soon as the toll fees are calculated after the ETC card has been returned. (There is no toll calculation or deposit for the TEP plan.) The release process is different for every credit card company, and it may take up to 3 months. If your deposit is not released after 3 months, please contact your credit company directly.
Note: The deposit is held, not charged. Therefore, the deposit is released, not refunded.

You can pay by credit card in the rental car outlet on your pickup day.
However, please be aware that your ToCoo rental option fees (ETC card rental, WiFi router rental, TAS, Map Code, etc.) will be charged from your registered credit card automatically when you make a reservation.

ToCoo! only accepts VISA and Master Card for our online reservations. Most rental car outlets accept major credit cards such as VISA, Master Card, JCB, and AMEX.

Most outlets prefer credit cards for payment, but some outlets only accept cash. Please check your outlet information for details.

After we receive the ETC card back from you, we will calculate the toll fees and charge the toll fees to your registered credit card. We will also release the deposit (15,000 yen).
* There is no deposit required for expressway passes.

Please contact us from the Inquiry form. A detailed breakdown of the toll usage will be issued upon request. Please note that if the ETC card you used is already being used by another customer, it may take time to confirm the breakdown. In addition, the expressway names are only available in Japanese.

ToCoo! Expressway Pass (TEP) Plan lets you enjoy unlimited use of all of Japan's expressways for one fixed price. A ToCoo! ETC card is required to use TEP, so it is included in the plan. We will send the TEP (ETC card) to either your hotel or a post office. The TEP fee is included in the ToCoo! options fee, not the rental car fee. You do not need to pay for it at the outlet.
ToCoo! Expressway Pass Plan

The ToCoo! Expressway Pass Plan (TEP) Hokkaido lets you enjoy unlimited use of all of Hokkaido's expressways for one fixed price. A ToCoo! ETC card is required to use TEP Hokkaido, so it is included in the plan. We will send the TEP Hokkaido (ETC card) to either your hotel or a post office. The TEP Hokkaido fee is included in the ToCoo! options fee, not the rental car fee. You do not need to pay for it at the outlet.

The ToCoo! Unlimited ETC Pass lets you enjoy unlimited use of all of Japan's expressways for one fixed price. A ToCoo! ETC card is already included. We will send the ToCoo! Unlimited ETC Pass (ETC card) to either your hotel or an airport post office. The ToCoo! Unlimited ETC Pass fee is included in the ToCoo! options fee, not the rental car fee. You do not need to pay for it at the outlet.
ToCoo! Unlimited ETC Pass

The Hokkaido Expressway Pass (HEP) plan lets you enjoy unlimited use of Hokkaido's expressways at one fixed price. If you select the HEP plan, you will be able to receive an ETC card for the use of Hokkaido Expressway Pass at the car outlet. ToCoo's ETC card option can NOT be used for HEP, so please do NOT reserve a ToCoo option ETC card if you want to use HEP. The HEP fee is not included in the total price. Please pay for HEP at the outlet when you pick up your car.

The Kyushu Expressway Pass (KEP) plan lets you use some of Kyushu's expressways at one fixed price. If you select the KEP plan, you will be able to receive an ETC card to use for KEP at the car outlet. ToCoo's ETC card option can NOT be used for KEP, so please do NOT reserve a ToCoo option ETC card if you want to use KEP. The KEP fee is not included in the total price. Please pay for KEP at the outlet when you pick up your car.

The Tohoku Expressway Pass lets you use the Tohoku Expressways at one fixed price. If you select the Tohoku Expressway Pass plan, you will be able to receive an ETC card to use for the Tohoku Expressway Pass at the car outlet. ToCoo's ETC card option can NOT be used for the Tohoku Expressway Pass, so please do NOT reserve a ToCoo option ETC card if you want to use the Tohoku Expressway Pass. The Tohoku Expressway Pass fee is not included in the total price. Please pay for the Tohoku Expressway Pass at the outlet when you pick up your car.

You can reserve the CEP plan from ToCoo!, but there is only a small number of plans. If you can't find a CEP Plan on our website, please request to purchase CEP at the rental car outlet when you arrive. Also, AIP and NEP can be added on to CEP at the outlet. (The ToCoo! ETC card option cannot be used for CEP.)

The ToCoo! Expressway Pass fee will be charged to your registered credit card as part of the ToCoo! options fee when the reservation is completed. The TEP fee is not included in the rental car fee. Please see the following URL for more information on the ToCoo! Expressway Pass fee.
ToCoo! Expressway Pass

You need to pay the Hokkaido Expressway Pass fee when you pick up your car in the outlet. The HEP fee is not included in the rental car fee. Please see the following URL for more information on the HEP fee.
Hokkaido Expressway Pass

You need to pay the Kyushu Expressway Pass Plan fee when you pick up your car in the outlet. The KEP fee is not included in the rental car fee. Please see the following URL for more information on the KEP fee.
Kyushu Expressway Pass

No, you cannot add on any expressway passes (TEP/HEP/KEP) to your current reservation. Expressway passes must be booked together with the rental car. If you would like to use an expressway pass, please cancel your current reservation make a new reservation using the link below.
ToCoo! Expressway Pass Plan
Hokkaido/Kyushu/Tohoku Expressway Pass Plan

No, it is not possible. You can only use the TEP/HEP/KEP/Tohoku Expressway Pass if you reserve a car with that plan using our online reservation system.

Yes, it is included.
For TEP, we will send it to the post office or the hotel. You cannot receive it from the rental car outlet.
For HEP/KEP/Tohoku Expressway Pass, please pick up and return it at the rental car outlet.

Please pick up and return it to the rental car outlet.

It is possible to reserve it 5 days before the scheduled pickup date or up to 180 days before the scheduled return date.

The ETC card reader device is already installed in all rental cars on ToCoo's website. ToCoo! also offers ETC card rental service. You can receive the ToCoo! ETC card at an airport, post office, or your hotel.

No, it is not possible. Please reserve it at least 10 business days before pickup day together with the rental car.

No, it is not possible to add it on after your reservation has been booked. Please reserve it together with the rental car.

ToCoo! ETC card rental is available as an add-on option when you make a rental car reservation. However, the ETC card can only be booked within 80 days of the scheduled return date or at least 10 days before the pickup date.

No, it is not possible to rent only an ETC card. The ToCoo! ETC card can be added on as an option when you book the rental car.

In general, no.
At big airports such as Narita, New Chitose and Kansai, you can find some car rental companies which will lend you ETC cards and/or WiFi routers, but you cannot drop off the car at another location for return if you choose to rent those items.

Rental service is not currently available.

Please contact us via the Inquiry form. Please note that we cannot accept any changes or cancellations within 7 days of the rental car pickup date.

It is possible to extend the ETC card. Please contact us from the Inquiry form.

If you mail it to your home, it will be shipped 10 days before the use date. If you send it to a post office in Japan, it will be shipped 6 days before the date of use. We will ship according to the date of use, so it is not possible to specify or change the arrival date.

If you contact us 10 days before the delivery date, you can change the delivery address. Please contact us from the inquiry form. The destination will be your home or the designated post office. If you send it to your home, you will be charged an additional shipping fee of 2,000 yen.

The ToCoo! option is provided exclusively by ToCoo. It will be delivered to the designated post office or your home.

Please enter the delivery address in the \"home address\" field of the application form when making a reservation. If you have already made a reservation, please let us know your address from the inquiry form. Please note that we will not be held responsible if the card does not arrive due to an incorrect address entered. A shipping fee of 2,000 yen will be charged separately after the reservation is confirmed.

Please check your 'Reservation confirmed mail' in your email. Please note that it may have been put in your spam/junk folder, especially for Gmail, Yahoo, and Hotmail. If you still can't find the email, please contact ToCoo customer support.
Inquiry form

For customers who have reserved an ETC card, a tracking number will be sent to you by email after shipment. If you haven't received the email, please contact ToCoo immediately! We will check the situation and contact you.
Inquiry form
Business hours: 10:00-16:00 (weekdays) Closed on weekends and holidays

{0}Please check here{1} for the business hours of the designated post office. It cannot be received outside business hours, so it is necessary to go to the post office during business hours on the next business day. We can also deliver to your home, so please let us know at least 10 days in advance if you want to change the delivery address.
Please check here

On the return date, please put your ToCoo! ETC card into the return envelope that came with the package, and put in any post box in Japan. Please note that some post boxes might be too small to fit the return envelope.

No. Please follow the return instructions in the package or in your Reservation Details email. If you return it to the rental outlet and it gets lost, you will be charged a loss fee.

No. Please be sure to mail it yourself. If you cannot confirm that the package was returned, you will be charged a loss fee if the items are lost.

If you are still in Japan, please purchase a letter pack (the same color as the one you received) at the post office or some convenience stores and send it to us. If you brought it back with you overseas, please send it to us as soon as possible. If the rental items arrive after the scheduled return date, a late fee will be charged.
To: COOCOM CO., LTD.
CENTRAL PARK TOWER La Tour SHINJUKU 405,
Nishi-shinjuku 6-15-1, Shinjuku-ku,
Tokyo, JAPAN
160-0023

If you take it overseas please send it to us as soon as possible.
If the rental items arrive after the scheduled return date, a late fee will be charged.
Please contact us from the Inquiry form for the address.

Please contact the rental car outlet immediately. If the rental items are found, please go and pick them up or ask the rental outlet staff to send it back to us. Any shipping costs incurred will be charged from your registered credit card. If the rental items cannot be found, we will charge the relevant loss fee.

Please contact ToCoo! immediately.
Inquiry form
Loss of the ToCoo! ETC Card and/or WiFi Router will be dealt with in accordance with each contract.

You need to have a valid international driving permit under Geneva Convention 1949 or Japanese license to drive in Japan. The type of valid international driver’s license and necessary documents may vary according to your nationality. Please refer to the page below to find what is necessary for you to drive in Japan.
International Driving Permit

No, your home country driver's license cannot be used to drive in Japan. To drive in Japan, you must bring a valid international driving permit in accordance with the 1949 Geneva Convention as well as your domestic driver's license.
(ONLY drivers from Taiwan, Germany, Switzerland, France, Slovenia, Monaco, Belgium, Estonia must bring an authorized translation document in Japanese and the domestic driver's license.)

If you have a valid international license and domestic license, you can drive in Japan. However, if the nationality is different, you may need to check your passport with your travel history to the international license issuing country. If the travel history cannot be proven, car rental may be refused. If your nationality and domestic license is different from the issuing country of international license, please check with ToCoo beforehand.
Inquiry form

You will need to present the following documents: your domestic driving license and an authorized Japanese translation of your national license by your country's embassy/consulate in Japan or Japan Automobile Federation (http://www.jaf.or.jp/e/translation/valid.htm).

Yes, you can make a reservation. Please make sure to obtain an international driving permit after booking is completed and bring it to Japan when you pick up the car. If you don't have an international driving permit, rental will be refused on arrival, the reservation will be canceled, and you will be charged a cancellation fee.
For German, Swiss, French, Slovenian, Monaco, Taiwanese, and Belgian drivers please be sure to present a Japanese translation of your driver's license when you pick up the car.

You are only allowed to drive up to 9 people (including the driver) if you have a standard international driving permit. If you have a D section 1949 international driving permit, you can have up to 10 people or more (including the driver).

To drive a 10-passenger car, your international driving permit must be stamped with a permission stamp in the drivable vehicle classification D column of the international driving permit under the 1949 Geneva Convention. The license stamped with permission stamp in B column can only drive up to an 9-passengers car.

If you are over 18 years old and have an international driving permit, you can drive in Japan.

You are legally not allowed to drive in Japan without a valid international driver’s license or Japanese license. Rental will be refused on arrival.

ToCoo! Additional Support (T.A.S.) is a ToCoo! exclusive original service that covers non-operation charge (N.O.C.) and towing fees incurred by the accident for which the accident report was issued during the rental car usage period. If you book a car via ToCoo, T.A.S. is mandatory for your booking as indicated on our website.
More information: ToCoo! Additional Support (T.A.S.)

ToCoo! Wide Support (T.W.S.) is a ToCoo! exclusive original service that includes not only the same coverage of ToCoo! Additional Support (T.A.S.), but also includes the travel accident compensation within the period of rental car use.
More information: ToCoo! Wide Support (T.W.S.)

ToCoo! Additional Support (T.A.S.) mandatory for all bookings through ToCoo's website. All rental car reservations include T.A.S.
T.A.S.

It is not mandatory. However, we recommend that you consider purchasing it. In case of an accident, it provides coverage for the compensation fees (maximum 150,000 yen).

You can add on Compensation Coverage when you make your online reservation or in the rental car outlet when you pick up the car.

T.A.S. (ToCoo Additional Service) is a service provided by ToCoo, which covers non-operation charge (N.O.C.) and towing fees in case the accident has been recognized by the rental car company (accident report issued). Compensation Coverage is a service provided by the rental car company, which can exempt the compensation fees (customer burden cost) caused by the accident.

No, it is not possible to pick up or return a car outside of the outlet's business hours. Pick up and return must be within business hours of the outlet.

Rental car outlets are usually open all year except for the New Year holidays.
Business hours vary by outlet. Please enter your desired pick up and return date & time, and find the available outlets in the search result.

No, there is no dispatch service to any hotels. Please pick up and return the car to the rental car outlet.

Narita Airport, Haneda Airport, New Chitose Airport, Chubu International Airport, and Kansai International Airport have English, Chinese, and Korean speakers. Staff at other outlets can usually only speak Japanese.
However, Nissan Rent a Car, Nippon Rent a Car, Times Rent a Car, Budget Rent a Car, and JR Hokkaido will provide telephone interpretation if nobody speaks English, Chinese, or Korean at the outlets.

Please bring the following items when you pick up the car:
1) Original domestic driver's license
2) International Driving Permit under Geneva Convention 1949 (or official translation of license for Taiwan, Germany, Switzerland, Belgium, Italy, France, Estonia ONLY)
3) Passport (not require if you have a Japanese license)
4) Valid credit card
5) A copy of the 'Reservation confirmed mail'

You can confirm the transfer information by clicking the 'Outlet Information' button when you make the reservation, or you can confirm the outlet information from the link, which is attached in the confirmation mail.

Most airport outlets have transfer services to the rental car outlet (not applicable for all airports).
The pick-up method depends on the airport. You can check it in your confirmation email.

Picking up/returning a car directly to the airport is impossible due to security reasons. You can take the complimentary shuttle between the airport and the outlet. Some small airports offer direct pick up/return as an exception.

If you are more than 1 hour late late for the scheduled pickup time without notifying the rental car outlet, the reservation will be cancelled automatically and cancellation charges will be incurred. To keep the reservation, please contact the outlet directly. Even if you are late for the scheduled pick up time, the rental cost cannot be altered and it will be the same as the original.

No, it is not possible. Both ToCoo! and the rental car company cannot accept any requests for changing the car upon arrival, even if it is too small for you or you do not like it. There are no alternative cars available on such short notice. Even if changes are accepted, sudden changes without advanced notice will incur extra charges on the rental car company's standard rate.

No. Even if you are late for the scheduled pickup time, return time is still fixed as the original.
It cannot be adjusted according as actual pickup time.
A penalty charge will be required if you are late for the scheduled return time in any case.

Sudden changes either upon arrival or during rental can NOT be accepted. If you are late for the scheduled return time, please contact the outlet directly to extend the rental and inquire about additional fees to pay for the excess time (it will be the regular standard rate of the rental car company, NOT ToCoo's discounted rate). Extension may not be accepted if the car has already been scheduled to another customer just after your return time.

Even if you return the car earlier than the original scheduled time, no refund will be provided.
(Cancellation charge will offset the fee for the term you do not use.)

In general, it is not possible. If you really want to change the return outlet, please contact the pickup outlet directly.

There are three (3) kind of gasoline (fuel) at gas stations in Japan: Premium grade, Regular grade, and Diesel.
Most cars use regular-grade gas, but some luxury cars require premium-grade gas.
Diesel gasoline is not used for passenger cars, only commercial vehicles or specified diesel cars.
Please remember that diesel can NOT be used for refilling the gas tank (except for specified diesel cars).
If you do not know the correct gasoline type, be sure to check with the gas station staff before refueling.

The outlet will charge you the cost estimating quantity to be filled, and it may be higher than the real cost.

You can confirm the outlet information by clicking the 'Outlet Information' button when you make the reservation, or you can confirm the outlet information from the link, which is attached in the confirmation mail.

Please be sure to refrain from leaving your belongings in the car or outlet. Neither ToCoo nor the rental car companies take responsibility for lost belongings. (It is clearly stated in the rental car agreement that loss items will not be compensated for.) However, some rental car outlets may store forgotten items for 1-3 months from the return date, but we cannot send them back to you in the mail. You must go to the rental car outlet to receive your belongings yourself.

Please book the Snow Tire Plan if you would like to have a car with snow tires. If you are renting a car in Hokkaido, all cars come with snow tires from November-March.

Typically, the snow season in Japan is from December to March. However, it really depends on the area and it rarely snows in some southern areas. Please check the following link for details. Winter Driving

Snow tires and snow chains are different. Snow tires will already be equipped, and you can drive on snowy and icy road without snow chains on top of them. Snow chains can only be installed on top of regular tires, and you must do it yourself, which can be difficult if you are not used to it.

You can drive on regular roads with snow tires with no problem.

No, it is not possible. Please cancel your old reservation after making a new reservation with the Snow Tire Plan. If there are no Snow Tire Plans available, please contact us via the Inquiry form.

If you are renting a car in Hokkaido, all cars come with snow tires from November-March.

If you have an accident, please call the rental outlet first, and staff will tell you what you should do.
You should also call the emergency police phone number, 110.
If there is an accident or you break the car, the car rental contract will be automatically finished.
In that case, the payment made for the car rental, insurance or any other cost, will NOT be refundable.
Also any car replacement can NOT be provided.

Illegal parking is strictly prohibited in Japan. If you park illegally, you must go to the police station and pay the penalty accordingly. If you don't take appropriate legal action, the car rental contract will be automatically finished and no refund will be provided. Also, the rental car company will charge you a penalty charge for illegal parking. ToCoo may charge those penalty charges to the registered credit card. If you don't pay those fines/penalties, you will be registered on the list of the car rental company association and you will no longer be able to rent cars again from the any of the rental car companies in Japan.

If it is determined that the rental car cannot be driven due to an accident occuring during your rental period, the rental contract will be automatically finished. In that case, there will be no refund for any unused time.

We will accept applications for N.O.C. fees and towing fees if you paid the fee already. Please contact us with the rental car reservation name, rental car reservation number, and the circumstances of the accident from our Inquiry Form. After confirming the details, we will send you an email with details on the compensation procedure.
* You will need attach the N.O.C. or towing fee receipt when you reply to our e-mail, so you must keep all relevant receipts and documents after paying at the rental car outlet. If there is no receipt, we cannot accept your application.
* We will remit the money to the specified account after confirming the details with the rental car company.
* You must submit the application within 60 days of the rental car return date or we will not be able to accept your application.

We will send the phone number for telephone translator support at least 1 days before your rental car start date. Please check your email.

Not all car rental companies offer multilingual GPS service. If you would like to have an English voice guidance GPS, please select the 'Multilingual GPS' option in the search engine, and we will list available outlets in the search results.
Unless you book a car with an multilingual GPS, the car will only have a Japanese GPS.

Most GPS cannot be used while the car is moving. If you would like to use the GPS, please stop the car and engage the handbrake. After engaging the handbrake, you will be able to operate the GPS..

Driving with a child 5 years (or younger) without a child seat is against the law in Japan (police will accuse and charge a penalty if you are caught).
Please be sure to request a child seat beforehand if you have a child.
One child seat requires the space for one and a half adults.
Please include children 6 years old or older in the number of adult passengers.
You can add on child seats as an option.

We recommend you to reserve the Snow Tires option as your first priority.
After that, the 4WD (4-wheel drive) option is also beneficial in addition to snow tires when you drive on snowy/icy roads.
Normal tires are NOT safe on snowy/icy roads, even if you have the 4WD option. Tire-chains may be recommended for normal tires for the emergency purposes only if snow tires are not available.
Tire chains cannot be installed on top of snow tires.
Please be sure to choose the appropriate winter options in the search engine if required.

There are many 4WD (four-wheel drive vehicles) in the Hokkaido and Hokuriku areas where there are a lot of snow. There are almost no 4WD vehicles in other places such as Tokyo and Kansai.
【How to Reserve 4WD (Four-Wheel Drive)】
1. Make a reservation from the 4WD (four-wheel drive) plan
2. Make a reservation for an SUV from Nissan, Nippon, and Times
* Nissan X-TRAIL SUV is always 4WD.
* For Nippon Rental a Car and Times Car Rental, we cannot guarantee that the car will have 4WD. You need to inquire after booking.
3. For the snowy Hokkaido, Tohoku, and Hokuriku areas, please inquire after booking (it depends on availability).

Some rental car companies allow pets. Please use our Inquiry form for more detailed information.

The audio compatibility depends on the car. Please ask the outlet staff for details.

Other than Hokkaido, almost no rental car companies offer ski rack rental. For Hokkaido, book through Nippon Rent a Car and the ski rack can be selected as an option when booking.