Privacy policy

Philosophy of Privacy policy

COOCOM CO., LTD.(hereafter referred to as "our company" "we") offers Internet Travel booking service.Customers personal information obtained through our service and staff information(including the specific personal information, hereafter referred to as "Personal Information") are the important resource for developing and improving our services.We are conscious that protecting it is our important social responsibility. Therefore, we handle the personal information obtained via our service in accordance with the following policy so that we offer relief to the customers and staff and take the social responsibilities.


1. Obtain, use and provision of the personal information

  • We obtain personal information with legal and fair measures.
  • We use personal information only within being necessary to achieve the purpose.
  • Without your permission, we will not disclose your personal information to any third party.
  • We do not use personal information for any other purpose than our service and take the measures to protect it.
  • If we have any other purpose of use than the original purposes, we will have your approval for the new purpose before using it.

2. Laws, guidelines established by the Japanese Government, and others (hereafter referred to as "Laws, etc.")

We will always grasp and perceive the laws and regulations related to the business that handles personal information, and will inform and comply with them to employees(hereafter referred to as "Employees")

3. Regarding the safety management of personal information

  • In order to prevent various risks such as unauthorized access to personal information, leakage, loss or damage of personal information, we will establish and maintain the system to take prompt revision measures for safe management of personal information.
  • We will carry out inspections so that we promptly correct any violations or accidents discovered, and install prevention against weaknesses.
  • We will thoroughly educate employees about safety.

4. Complaint and Inquiry

We offer an Inquiry Desk for personal information so that we will take prompt and sincere action for complaint or inquiry.

5. Continuous improvement

  • Our personal information management system will monitor and audit compliance of the internal regulations so that we find any violation, incident, accident, weakness earlier to have a revision of the management.We set them on our internal management regulations to maintain the information protection management system continuously.
  • We will comply with laws and regulations and JIS Q 15001 for updating.

Date of enact 01 April 2005

Date of revision 31 March 2022


COO Takao Ushida

For inquiries regarding the personal information protection policy, please contact the "Personal Information Inquiry Center" below.

Cookie Policy

1. Use of cookies on our site

We use cookies on our website.

These cookies are a mechanism for storing usage records and inputs sent and received between the browser and server when using a web page as files on the user's computer.

The next time you access the same page, the cookie information allows the page operator to change the display or take other actions on a user-specific basis. If you allow sending and receiving cookies in your browser settings, the website may collect cookies from your browser.

Additionally, to protect personal information, the user's browser only sends cookies sent and received by the website's server.

Users can select settings for sending and receiving cookies from "Accept all cookies," "Reject all cookies," and "Notify user when receiving cookies."

Setting methods may vary depending on the browser. Cookie setting methods can be found in the "Help" menu of the browser you are using.

Please note that if you choose to refuse all cookies, you may be restricted from using various services on the Internet, such as not being able to receive services that require authentication.

2. Use of information collected through cookies

We use information collected by cookies as follows:

  1. We work with Google Analytics to track user activity records. If you wish to refuse the use of cookies by Google Analytics, you may do so on sites provided by Google Analytics. Google Analytics Opt-out Add-on Google Analytics is a registered trademark of Google Inc.
  2. We use cookies to perform behaviorally targeted advertising (an advertising method that provides advertising tailored to the user's interests based on site visit information, etc.) on our website by utilizing programs provided by advertising service providers, including Google and Yahoo! JAPAN. Advertising service providers use these cookies to serve ads. If you wish to cancel these advertisements, you can disable the use of cookies on the advertising service provider page below. Yahoo Opt-out page Google Opt-out page

About handling of personal information

Regarding the purpose of use of personal information, etc.

  • Information on customers who have received document requests and inquiries
  • Inquiry response, service information
  • Customer and business partner information
  • Contact with customers and business partners, contract performance, performance claims, etc.
  • Job Candidate and Applicant Information
  • Recruitment process, contact
  • employee information
  • Employment management such as human resources and general affairs
  • Information we collect on The Worke site Inquiry response, ambassador registration, concierge contract, etc.
  • TOCOO! Information we collect on our site Inquiry response, member management, reservation management, etc.

Regarding measures for safe management of retained personal data

Establish basic policy
Our website has published a privacy policy.
Improvement of discipline
We stipulate processing methods, personnel, and duties at each stage of information collection, use, provision, and disposal, and conduct regular reviews.
Organizational safety management measures
We conduct regular self-inspections, internal audits, and external audits.
Human safety management measures
Employees take an oath of confidentiality. We also provide regular training for our employees.
Physical safety management measures
We implement measures to prevent theft of management, equipment and electronic media in areas where we process personal information.
Technical safety management measures
We are introducing a system to protect against illegal access from outside.
Understand the external environment
When storing personal information, etc. in a cloud service, we check whether the cloud service implements appropriate access controls and try to understand the personal information protection system in the relevant country or region.

Provided to third parties

Except as required by law, our company does not provide customer personal information to third parties without the consent of the individual concerned.

Entrustment of personal information-related work

In order to provide you with the best service, we outsource some of our business operations to external parties, and we may pass on your personal information to companies that have been entrusted with the work. In this case, a company that is recognized as managing personal information carefully is selected as a consignee, and necessary matters to prevent personal information leakage, such as management and confidentiality of personal information, are stipulated through contracts, etc. to ensure careful management.

Arbitrariness of personal information submission

Your submission of personal information to us is optional. However, please note that if personal information is not submitted, you may not be able to receive a response or service from us.

Regarding requests for disclosure, etc.

Notice of purpose of use, disclosure, modification, addition or deletion of content, suspension of use, deletion and cessation of provision to third parties of personal data held by us from the principal or his/her agent and records provided to third parties (hereinafter referred to as The procedures for responding to requests (referred to as "requests for disclosure, etc.") are as follows.

Request for disclosure, etc.

Notice of purpose of use, disclosure, modification, addition or deletion of content, suspension of use, deletion and cessation of provision to third parties of personal data held by us from the principal or his/her agent and records provided to third parties (hereinafter referred to as The procedures for responding to requests (referred to as "requests for disclosure, etc.") are as follows.

  1. Where to submit requests for disclosure, etc.
    • Please send your request for disclosure, etc. by mail with the necessary documents attached to the personal information disclosure request form.
    • In the case of mail, please apply through a method that allows you to check delivery records, such as delivery record mail or simple mail.
    • Additionally, we would appreciate it if you could write Request for disclosure of personal information, etc. Jaejoong in red ink on the envelope.
  2. Submission of request for disclosure, etc.
  3. Identity verification
    • We conduct verification by phone to verify the requester's identity, such as for disclosure. However, if verification cannot be done over the phone, you may be required to submit copies of your driver's license, resident registration card, health insurance card, etc.
  4. Request for disclosure, etc. by agent If you wish to delegate the request for disclosure, etc. to an agent, please prepare the following documents in addition to the personal information disclosure request form.
    1. Document confirming the identity of the agent (copy) A copy of your driver's license, resident registration card, or health insurance card. Please make sure the copy does not reveal your domicile.
    2. Power of Attorney (Please stamp the power of attorney and attach the seal registration certificate of the relevant seal. If the agent is a legal representative, you may submit a document showing your relationship with the principal instead of the power of attorney.)
  5. Fees for disclosure and purpose of use notification If you request disclosure of personal information and notification of purpose of use, a fee of 500 yen (including VAT) will be charged for each request. For the fee, please deposit 500 yen (including VAT) via bank transfer. Remittance account information is provided when verifying your identity. The transfer fee is your responsibility. Additionally, please note that if the fee is insufficient or remittance confirmation is not possible, disclosure and purpose of use notification will not be possible.
  6. How to respond to requests for disclosure, etc. We will respond via the method submitted by the requestor (e-mail, fax, postal mail).
  7. Name of certified personal information protection organization and complaint resolution reporting location If you feel that our management of your personal information is not appropriate, we would appreciate it if you would first report your complaint to us. However, if you are not satisfied with our response, you may report your complaint to the "Certified Personal Information Protection Organization" below. Certified personal information protection organization name: Japan Information Economy Society Promotion Association
    • Complaint Resolution Center: Personal Information Protection Complaint Counseling Center
    • Address: 〒106-0032 Inside Rokbengi Firstville, 1-9-9 Rokbengi, Minato-ku, Tokyo
    • Phone number: 03-5860-7565, 0120-700-779

About management of credit card information

The purposes for which we require credit card information, the name of the person obtaining the information, the name of the provider, and the retention period are as follows.

  • Purpose of use: Payment of membership fees and services provided
  • Information acquired by: COOCOM Co., Ltd.
  • Source of information: Each card company used for credit card payment, as well as various payment operators and payment service providers
  • Retention period: For credit card payments and registration, GMO Payment Gateway Co., Ltd., the payment agency, uses “PG Multi-Payment Service” as a payment method. The retention period follows the period set by GMO Payment Gateway Co., Ltd.

If you have any questions, complaints or concerns about personal data in our possession, please contact us using the contact information below.

Personal Information Inquiry Center

Coocom Co., Ltd. Personal Information Inquiry Counter

405 Central Park Tower La Tour Shinjuku, 6-15-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023 TEL: 050-5846-4327 (Monday to Friday: 10:00 to 14:00) FAX: 03-3345-8190 (24-hour reception)

Person responsible for personal information

Personal information protection manager Representative director Takao Ushida

Return to Personal Information Agreement
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