Picking Up a Car

1. Thoroughly check your reservation details in the confirmation email after booking

2. Bring the below required items to the outlet

  • International Driving Permit (under the Convention on International Road Traffic of 19 September 1949)
    or Translated letter (Please bring "Translated letter" of your local driving license for the following countries:
    Taiwan, Germany, Switzerland, France, Monaco, Belgium)
  • Original driving license
  • Passport
  • Valid credit card to make payment
  • Copy of the confirmation email (print out or mobile phone display)

3. Arrive on time for your scheduled pick up time

If you are more than 1 hour late for your scheduled pick up time,
the reservation will be cancelled automatically,
and you will be charged a cancellation fee.

Present the confirmation email from ToCoo! to the rental car outlet staff.
Arrive on time for your scheduled pick up time

Register the information of everyone who will be driving the rental car.

A staff member will explain the details of the car rental to you.

Sign the car rental contract.

Pay the rental fee by credit card.
*Please note that some outlets can only accept cash (Japanese yen only)

Go to the parking lot with the staff member.
*Check the car condition, such as any damage, gasoline level, mileage, etc. with the staff member.
The condition of the car will be registered for the outlet's records.
*The staff member will also demonstrate how to operate the car and GPS.

Now you are ready to start your journey!
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