TOCOO! Options is...

Options Lineup

• ETC Card/Express Passes

  

• Wi-Fi Router/Peripherals

  

• Insurance/Compensation

  

Pick up and return

How to pick up

Please pick them up at a convenience store (Lawson, Family Mart) in the airport terminal or nearby.

* At Narita Airport Terminal 2/Nagasaki Airport, the options will be collected at the airport post office (the recipient's name must match the passport).

1. After completing your reservation, you will receive a "Reservation Confirmation Email".
2. Open the link in the email, select your arrival airport, and specify the store.
3. You will receive an email 2 days prior to the car rental date with all the information you need to pick up the car, including a QR code or barcode and the URL of the location.
4. After arriving in Japan, move to the pick up location.
5. Show your QR code or barcode at the cashier.
6. Reception completed/Ready to use

Store Locator You can also check on the car rental reservation form.

How to Return

Options to be returned should be put into the return envelope (prepaid and pre-addressed) that came with the package, and put in any post box in Japan.

Notes on picking up and returning

• You can't get the TOCOO! options at the car rental outlet.
• You need a TOCOO! ETC card for TEP, TEP Hokkaido and TEP Kyushu. Get one at the designated store in the airport.
• Please note that we can not take any responsibility for the case you can not receive the options due to incorrect name/Email address, or misunderstanding the receiving location etc.

FAQ

When will the option arrive at the store?

It will be delivered to the store or post office where it will be picked up at least 5 days before boarding.

No internet access in Japan

We recommend you print or save the location of the receiving store in case you can't connect to the network at the airport.

Can not understand the page of QR Code/Barcode, since it is in Japanese.

The staff at the counter speaks Japanese and can help if you show them the screen.