Terms and Conditions


Car Rental Terms are between you (the driver) and the car rental company.
Please be sure to confirm the rental contract when you pick up the car.

Renting a Car

At the time of rental, a valid driver’s license must be presented at your pick-up location.

Payment of Rental Rates

Full payment of the rental rates (the amount mentioned in the email sent to you) must be made either at the outlet at pick-up or in advance when you are making the reservation.
Payment of any other charges/penalty incurred afterward, such as late fees, fuel charge, and drop-off charges, must be made at the time you return the vehicle.
Credit card payment is necessary for all ToCoo! reservations.
If there are any unpaid charges for the car rental, the charges will be charged to the registered credit card. If there are no unpaid charges, there will be no charge to your credit card. Also, credit card payment is required to purchase ToCoo! products.

Late Charge

If you need to extend your rental period, you must call the outlet in advance to arrange for an extension of the rental period. Late charge payment must be made at the time when you return the vehicle.
Note there will be a penalty charge if you delay your return date without informing the car rental company. Also, please contact us when extending any ToCoo! services, such as Wi-Fi routers, ETC cards, et cetera.
If you delay the return date without contacting ToCoo!, late fees may be charged.

Drop-off Charge

Drop off must be arranged in advance by reservation.
The drop off fee must be paid in accordance with the amount stipulated by the car rental company.

Cancellation During Rental

If you need to return the vehicle earlier than your return date/time for any reason, contact the return location in advance to arrange for the return.
The unused rental period will not be refunded since it will be offset by the cancellation fee.


In the event of an accident, the coverage period is limited to 180 days from the date of the accident.
Please note that the insurance coverage will not apply if you fail to obtain an accident report issued by the local police or if the accident is not covered by your insurance policy.
You are responsible for costs incurred to repair and/or replace flat tires, dead batteries, etc.
Please register the mobile phone number and email address that we can use to contact you during your stay in Japan.
Please make sure to be on time for your car pick-up. Call your rental car outlet directly as soon as you become aware of a delay in picking up your car.
In the event of an accident, some of the driver's personal information may be disclosed to a third party for problem resolution.
We will send emails, newsletters, and advertising, etc. from our website.

Prohibited Uses

When you use our service, you must not do the following or similar behaviors. We may cancel your reservation if we find that you have been carrying out such actions.

  1. Practices using our service or website with dishonest purpose.
  2. Infringement of intellectual property rights such as trademark rights, copyright and patent rights, and rights of likeness and rights of publicity of our company, our business partners, and third parties.
  3. Practices to destroy rights, honor, and trust of our company, business partners, and third parties, and also privacy violations.
  4. Practices connecting with crime, such as scamming.
  5. Practices using our service and website to spoof somebody else.
  6. Practices that erase or tamper with information of our company, business partners, and third parties.
  7. Practices illegally using facilities or infringing on operation of them of our company, business partners, and third parties.
  8. Practices violating laws, regulations, and public order and morality.
  9. Practices interfering with the operation of our service or website.
  10. Practices using our website or service for commercial purposes, or any other purpose not for yourself.
  11. Practices profiting anti-social forces, such as organized crime groups, et cetera.
  12. The act of reserving and driving a rental car with an international driver’s license issued illegally.

On the Elimination of Antisocial Forces

ToCoo! users and his/her companions shall announce that none of the following items applies.
In the event of violation of such representation, we may cancel the user’s contract with the user concerned or include the service of the user, we may suspend the use of any services related to ToCoo!, cancel other contracts accompanying this service, or take necessary measures (including legal measures) such as claims for damages.

  • Organized crime groups, a member of an organized crime group, a related company or association of an organized crime group, and any other equivalent person.
  • Sokaiya (corporate racketeer)
  • Social movement, et cetera
  • Special intelligence violence group, the persons concerned, or others.
  • Groups or individuals pursuing economic benefits using violence, power, or fraudulent methods
  • Those who have not passed five years since they were no longer a member of an organized crime group
  • Other equivalents
  • Those in close friendship with these people.

Discontinuation and Interruption of Service

Our company may discontinue or interrupt part of or whole service in the following cases. We will not be responsible even if disadvantages or damages occurs because of this discontinuation or interruption. (Excluding cases when our company owes willfulness or gross negligence.)

  1. The maintenance of the service of this system is done regularly or urgently.
  2. The telecommunications operators discontinue telecommunications services.
  3. This service can no longer be provided normally because of war, riot, civil commotion, labor disputes, earthquake, volcanic eruption, flood, tsunami, fire, communications equipment fire, power failure, contamination by computer virus and any other emergency.
  4. Temporary interruption of this service is difficult to avoid because the operation is done below the usual state of the art.

This Agreement shall be governed by and construed in accordance with the laws of Japan regarding its conclusion, enforcement, implementation and interpretation.

We and the Customer hereby agree that any dispute arising from this service shall be resolved in good faith through consultation. If the dispute cannot be resolved, the Tokyo District Court shall be the exclusive jurisdictional court for this agreement.

Page Top