Change & Cancel
If you wish to make any changes to your reservation, please cancel your current reservation and make a new reservation with the updated details.
- Please note that vacancy of the car is not guaranteed when you re-book.
There is a case the car you cancelled is all sold out when you book it again.
- Any cancellation fees will be charged to the registered credit card if you cancel a reservation within 7 days of pickup, in accordance with the Cancellation Policy.
How to Cancel
You can cancel your reservation via the View/Cancel a Reservation page after logging in with your ToCoo! Reference Number and password.
*If you don't know your reservation number or password, please use the Password Reminder tool.
- Any cancellation fees will be charged to the registered credit card in accordance with the cancellation policy (including No Shows).
in case you cancel the confirmed reservation. (including No Show)
- The reservation will be automatically cancelled if you more than 1 hours late for the scheduled pick up time.
If you will be late to your reservation, you must contact the outlet directly and tell them your estimated arrival time.
- We can only accept cancellations up until your pick up time (Japan Time).
If your pick up time has already passed, please inform the outlet directly.
- The time/date of cancellation is recorded as the time when you receive the cancellation email from ToCoo to your registered email address, not the time/date that you click the cancellation button, send the email, or contact the outlet.
- A cancellation charge will be incurred in accordance with the cancellation policy, even if you only change a condition or switch rental car brands.
- No cancellation charge is required if you cancel the reservation within 24 hours after the reservation is confirmed (even it is within 7 days before your pickup date).
- We can only accept cancellations from the View/Cancel a Reservation View/Cancel a Reservation page.
|Cancellation Date||Cancellation Fee
(Rental Car Fee)
(ToCoo! Option Fee)
|Up to 7 days prior to your car pick-up||Free||Free|
|Between 3-6 days prior to your car pick up||20% of the car rental fee (up to 6,480 yen/per booking)||Non Refundable
100% of ToCoo! Option Fee
|Between 1-2 days prior to your car pick up||30% of the car rental fee (up to 6,480 yen/per booking)|
|On the day of your car pick-up||50% of the car rental fee (up to 6,480 yen/per booking)|
- Any cancellation fees will be charged to the registered credit card.
- There will be no cancellation fee if you cancel within 24 hours.
- If there is no ToCoo! options cancellation fee incurred, the ToCoo! options fee will be refunded to the registered credit card. It could take up to a few months to process because there are many steps involved in the international refund process. Please contact your credit card company directly for details on their policy.