Change & Cancel

Changes

If you wish to make any changes to your reservation, please cancel your current reservation and make a new reservation with the updated details.

NOTES;

  • Please note that vacancy of the car is not guaranteed when you re-book.
    There is a case the car you cancelled is all sold out when you book it again.
  • Any cancellation fees will be charged to the registered credit card if you cancel a reservation within 7 days of pickup, in accordance with the Cancellation Policy.

How to Cancel

You can cancel your reservation via the View/Cancel a Reservation page after logging in with your ToCoo! Reference Number and password.

*If you don't know your reservation number or password, please use the Password Reminder tool.

Cancellation Policy

  • Any cancellation fees will be charged to the registered credit card in accordance with the cancellation policy (including No Shows).
  • The reservation will be automatically cancelled if you more than 1 hours late for the scheduled pick up time.
  • The time/date of cancellation is recorded as the time when you receive the cancellation email from ToCoo to your registered email address, not the time/date that you click the cancellation button, send the email, or contact the outlet.
  • A cancellation charge will be incurred in accordance with the cancellation policy, even if you only change a condition or switch rental car brands.
  • We can only accept cancellations from the  View/Cancel a Reservation   View/Cancel a Reservation page.
Cancellation Date Cancellation Fee
(Rental Car Fee)
Cancellation Fee
(ToCoo! Option Fee)
Up to 7 days prior to your car pick-up Free Free
Between 3-6 days prior to your car pick up 20% of the car rental fee (up to 6,600 yen/per booking) Non Refundable
100% of ToCoo! Option Fee
Between 1-2 days prior to your car pick up 30% of the car rental fee (up to 6,600 yen/per booking)
On the day of your car pick-up 50% of the car rental fee (up to 6,600 yen/per booking)
  • No cancellation charge is required if you cancel the reservation within 24 hours after the reservation is confirmed (even it is within 7 days before your pickup date). However, a cancellation fee will be incurred for all same-day cancellations, even if it is still within 24 hours of reservation confirmation.
  • If there is no ToCoo! options cancellation fee incurred, the ToCoo! options fee will be refunded to the registered credit card. It could take up to a few months to process because there are many steps involved in the international refund process. Please contact your credit card company directly for details on their policy.
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