ToCoo! Exclusive Options
- ETC Card Rental
- Pocket Wi-Fi Rental
- Telephone Translator Support
- Map Code Information Service
- Cancellation Policy
ETC Card Rental
- Can be used on expressways throughout Japan
- Available for all rental cars equipped with ETC
- Drop-off available
- It can be sent to the following designated post office or to your home.
- An additional 2,000 yen will be charged for shipping to your home.
- The shipping fee will be collected when the card is returned.


New Chitose Airport
- Chitose Post Office Branch office in New Chitose Airport
- Address: inside the airport
- Weekday: 9:00~17:00
- Saturday: 9:00~17:00
- Sundays and holidays: 9:00~17:00
Narita International Airport
- Narita Post Office Branch office in Airport No. 1 Passenger Building
- Address: inside the airport
- Weekday: 8:30~19:00
- Saturday: 8:30~18:00
- Sundays and holidays: 8:30~18:00
- Narita Post Office Branch office in Airport No. 2 Passenger Building
- Address: inside the airport
- Weekday: 8:30~19:00
- Saturday: 8:30~18:00
- Sundays and holidays: 8:30~18:00
Haneda Airport
- Kamata Post Office
- Address: 1-2-8 Kamata Honcho, Ota City
- Weekday: 7:00~19:00
- Saturday: 7:00~18:00
- Sundays and holidays: 7:00~18:00
- Haneda Airport Post Office
- Address: inside the airport
- Weekday: 9:00~17:00
- Saturday: Not Available
- Sundays and holidays: Not Available
Chubu Centrair International Airport
- Tokoname Post Office
- Address: 1-83 Sakaemachi, Tokoname-shi
- Weekday: 8:00~19:00
- Saturday: 8:00~17:00
- Sundays and holidays: 9:00~12:30
- Chubu International Post Office
- Address: inside the airport
- Weekday: 9:00~17:00
- Saturday: Not Available
- Sundays and holidays: Not Available
Kansai International Airport
- Izumisano Post Office
- Address: 2-8-45 Kamimachi, Izumisano City
- Weekday: 8:00~19:00
- Saturday: 8:00~18:00
- Sundays and holidays: 9:00~16:00
Fukuoka Airport
- Hakata Kita Post Office
- Address: 1-3-26 Oi, Hakata Ward, Fukuoka City, Fukuoka Prefecture
- Weekday: 7:00~21:00
- Saturday: 7:00~18:00
- Sundays and holidays: 7:00~18:00
Naha Airport
- Naha Central Post Office Naha Central Post Office
- Address: 3-3-8 Tsubogawa, Naha City
- Weekday: 7:00~21:00
- Saturday: 7:00~18:00
- Sundays and holidays: 7:00~18:00
Pocket Wi-Fi Router Rental
State of the art Cloud Wi-Fi (4G LTE) Connect up to 10 devices at the same time.
Price of Pocket Wi-Fi is 750 JPY/Day. You can use up to 10 GB/Day.
- Fastest Data Speed: DL/150Mbps, UL/50Mbps
- 1,350 JPY is charged seperatly for sending package and Device registration
- Area: whole country
- Max. connection number: 10 devices
- The device's battery life can last up to 12 hours.
- Device Weight 148g
- New Chitose Airport
- Narita Airport Terminal 1 or Terminal 2
- Haneda Airport *Closed on Sat.Sun. and National Holiday.
- Chubu International Airport *Closed on Sat.Sun. and National Holiday.
- Kansai International Airport *Kansai Airport Post Office is closed at present. The nearest Post Office is Izumisano Post Office.
- Itami Airport
Telephone Translator Support
Telephone Translator Support can be used in ANY place and in ANY situation if you are in trouble or need help. With this service, you can travel safely and easily in Japan.
Telephone Translator Support is not only for the rental car outlet.
You can use this service in many situations, such as the examples below.
-
When you have a question during shopping
-
At a Japanese restaurant
-
When you are trying to ask for directions
- Translator support by telephone.
- Available languages: English, Chinese, and Korean

Map Code Information Service

Map Code is a proprietary navigation system, which helps accurate pinpointing with a 6- to 12-digit number that is predetermined according to latitude and longitude.
e.g. Tokyo Sky Tree: 742 740*81
Please, do not forget to put “*” or spaces.
*You may not be able to put “*” and spaces. In this case, please try the followings.
■ If you cannot put any spaces, please put the number without the spaces.
■ If you cannot put “*”, please put the number before “*” only.
Please tell us the land mark, tourist spot, or address where you want to go to. We will find the map codes you need for your trip. Please note that we can only provide this service from weekdays from 10:00-18:00 Japan Standard Time.
(Cannot provide service during weekends or public holidays)
- You can submit your request anytime and we will reply to you during our business hours.
- Provide map codes for up to 10 locations.
- 200 yen per additional location if you need more than 10 locations.
- ToCoo! cannot that guarantee all GPS models will be able to support Map Code search.
Cancellation Policy
We can refund the ToCoo option fee in the below cases only:
- If you cancel your reservation at least 7 days before your pickup date
- If you cancel your reservation within 24 hours of confirmation
We can NOT refund ToCoo! option fee.
- If you cancel your reservation within 6 days of pickup date
- If the cancellation is made more than 24 hours after your reservation is confirmed
