Rental of AI translation devices, which are the new modern necessity for overseas travel, is now available as a ToCoo! option! Both sides of your conversation will be instantly translated, enabling stress-free communication. Plus, the device even has pocket WiFi functionality, so it’s super convenient!
① AI translation device ② Cigarette socket adapter ③ AC adapter ④ microUSB cable ⑤ Instruction manual ⑥ Pouch
Rental fee: 850 yen/per day (tax included) *WiFi internet connection fee is included. *A late return fee of 850 yen per day will be charged in case of delayed return.
・If any of the rental items are damaged or lost during the rental period, you will be charged a compensation fee as follows (the compensation fee will be charged to the credit card registered at the time of rental car reservation). ① Translation device: 28,000 yen (tax excluded) ② SIM card: 3,000 yen (tax excluded) ③ Other accessories: 1,000 yen each (tax excluded)
・Please be sure to return the rental items on the scheduled return date using the Letter Pack return envelope you receive on your rental car pickup date. The return envelope can be posted from any post box or post office in Japan.
Driving a car during travel exponentially expands the potential of your trip. However, driving a car also comes with the risk of accidents. Recently, the data in Japan found that the accident rate for tourists was about four times that of locals.
Tourist Rental Car Accident Trends (Okinawa)
Source: Ministry of Land, Infrastructure, Transport and Tourism
In the event of an accident while abroad, unexpected difficulties may arise due to language barriers or unfamiliar laws and regulations. To help alleviate that anxiety, keep reading this guide!
NOC, compensation coverage, CDW, etc. are frequently used terms you encounter when renting a car in Japan, but there are many people who are wondering about the details of each one. In this guide, we will discuss the specifics of rental car insurance and compensation coverage and how to select them at booking.
1. Insurance and Compensation Services
① Basic rental car insurance All rental cars in Japan include basic insurance as below. Please note that each rental car company has different policies, so the compensation details may vary.
Example: Nissan Rent a Car insurance system
Unlimited coverage for each person (including vehicle liability insurance up to 30,000,000 yen) *Compensation for injury of a third party
Property Damage Compensation
20,000,000 yen per accident (compensation fee: 50,000 yen） *Compensation for damage to a third party’s car, utility pole, building, etc. *Customer responsible for 50,000 yen compensation fee
Actual cash value of the vehicle (compensation fee: 50,000 yen), but micro bus, truck, other specific types of car will have a compensation fee of 100,000 yen *Compensation for damage to the rental car *Customer responsible for 50,000～100,000 yen compensation fee
Maximum 30,000,000 yen per person *Compensation for injury, death, or long-term side effects to passengers (including driver) due to accidents while in the car
※Customers are liable for all damages incurred which either exceed the insurance coverage amount or are exempt from coverage.
■ What is the compensation fee? This is the amount that the customer must pay in the event of an accident which is covered by the basic insurance.
② Compensation Coverage (CDW) CDW is an abbreviation for collision damage waiver. If you purchase compensation coverage, the car rental company will cover the compensation fee you would normally have to pay. In other words, you would not have to pay the above 50,000 yen for property damage compensation and 50,000 to 100,000 yen for vehicle compensation.
*Even if you purchase compensation coverage, all coverage will be voided unless you immediately contact the police. *Even small scratches that don’t stand out are considered accidents in Japan, so you must report them to the police. In Japan, the definition for accidents includes lightly brushing a wall or the car getting scratched due to negligence when parking.
③ Other insurance services offered by each rental car company The following add-on services may be recommended when you pick up the car at the outlet. *However, please be aware that all ToCoo! reservations already include NOC payment coverage and towing fee coverage service of up to 100,000 yen, so please be careful not to purchase overlapping services.
Rental Car Company
Nissan Rent a Car
NOC Support Plan
NOC payment coverage
Nissan Anshin Support Plan (NAS)
Roadside service, etc.
Nippon Rent a Car
Extra Coverage Option (ECO)
NOC payment coverage
Roadside service, etc.
Times Car Rental
Super Safety Package
NOC payment coverage and roadside service
Toyota Rent a Car
Double Protection Package
NOC payment coverage and tire trouble
Budget Rent a Car
NOC payment coverage, on-board accessory damage compensation, and tire trouble
*The above chart is for reference only, and the services may be changed by the rental car company. Check with your car rental company for more information and terms.
2. Required fees in case of an accident
In the event of an accident, the following amounts usually need to be paid at the rental car outlet.
Compensation fee: 50,000～150,000 yen ＆ NOC: 20,000～50,000 yen
■ What is NOC? NOC is an abbreviation for non-operation charge. If the rental car needs to be repaired or cleaned due to a breakdown, damage, odor, etc., this is the amount charged by the rental car company as compensation for lost sales during that period.
When the vehicle is returned to the originally planned office by itself
*The NOC amount may vary depending on the rental car company.
3. Why booking with ToCoo! is better
All ToCoo! reservations include ToCoo! Additional Support (T.A.S.), which covers Non-Operation Charge (N.O.C.) and up to 100,000 yen in towing fees. ※ T.A.S. is mandatory for all ToCoo! reservations. It is an exclusive service. If you book with ToCoo! and purchase compensation coverage, you will have to pay 0 yen in case of an accident. ToCoo! also offers full coverage plans that include compensation coverage, so please choose it when you make your reservation.
Summary ✔ T.A.S. which covers NOC and towing fees is automatically included in all ToCoo! reservations ✔ If you purchase the rental car company’s compensation coverage, the fee for an accident will be 0 yen ✔ Rental car companies also offer their own compensation services, but beware of duplicate services
ToCoo! is getting our Snow Tire Plan for 2019-2020 ready. We will start accepting reservations for the plan in the middle of September.
※Snow tires cannot be added as an option, and cannot be added to a reservation. Please make a reservation from the Snow Tire Plan. From November to April in Hokkaido and December to March in the Tohoku area, all cars reserved in heavy snow zones will have snow tires as standard equipment, so all available plans already have snow tires.
１. Snowy areas and seasons Japan is long in the north and south, so depending on the region, the climate can be very different. When you rent a car, you need to pay attention to the places and times you want to visit and reserve snow tires as necessary.
※All rental cars in areas with heavy snow consistently every year have snow tires equipped as standard, even without the snow tire plan.
■ Heavy snow zone (area where snow is heavy during the winter, snow tires are standard equipment) Snowfall estimate: November – April (Hokkaido), December – March (other than Hokkaido) ■ Moderate snow zone (snow falls several times during winter; snow tires may be necessary) Snowfall estimate: December – March ■ Snow zone (possibility of snowfall once or twice a year; snow tires may be necessary) Snowfall estimate: December – March ■ No-snow zone (area where snow does not fall) ※Even in areas where it does snow much, there is a high possibility of snowfall in mountain areas where the altitude is high.
２. What are snow tires? A snow tire is a type of tire that can drive without slipping on snowy roads. Since the groove of the tire is deep and the rubber is soft, it is possible to drive even on a frozen road. But don’t let your guard down! It’s like driving on ice, so you need to always be cautious of sliding.
３. Driving on snowy roads Warning ① Don’t speed Warning ② Accelerate slowly and calmly Warning ③ Be careful of sliding on curves Warning ④ Put more distance than usual between you and other cars Warning ⑤ Only change lanes if you need to Warning ⑥ Even if you don’t see snow, be cautious of frozen roads (black ice)
Even if snow is not piled up on the road, it reflects light. It seems like there is no snow at first glance and it seems to be dry, but this is because the road is frozen. Be careful because you may slide more than on snow. Slow down for curves. To stop, you need to use the brakes considerably earlier than usual.
Map Code is a code number system that makes it easy to set the destination when you enter it to the car GPS.
Every place in Japan can be represented by a map code of 6-12 digits.
Example: Tokyo Sky Tree: 742 740 * 81
2. How do you use Map Code Service?
① Please check if your reservation includes map code service.
You can check it in the reservation confirmation email.
If either of the following applies, your booking includes map code service:
· The map code service is included in the ToCoo! options
· You reserved under the ToCoo! Traveler Support Plan
② Please request map code search.
You can request up to 10 map codes per reservation.
Please request a map code search at least 4 days before the rental car start date.
For us to find a map code for you, we need detailed information such as tourist spot name, facility name, address, or phone number. We cannot find map codes with vague information.
Good examples (easy to verify the correct location):
1. Tokyo Sky Tree
1-2 Oshiage Sumida-ku, Tokyo 101-0045 Tokyo
Phone Number 000-0000-0000
Bad examples (impossible to find the map codes):
1. Hokkaido Sapporo City (the area is wide and unspecified)
2. How to get to Kawaguchiko from Tokyo (there are no map codes for routes)
③ After we receive your application, we will find the map codes within about 2 business days and will send them to you by email to the same email address you used to make the rental car reservation.
④ Enter the map code received by email in the car navigation system and start using it.
When you type it in, please include * (asterisk) and spaces.
* Some car navigation systems may not be able to input symbols or spaces. In that case, please try the following methods.
■ Spaces cannot be entered: try putting in only the numbers
■ If * (asterisk) can not be entered: try putting in only the numbers to the left of * (asterisk)
* If you do not know how to use the car navigation system, please check with your rental car outlet when you pick up the car.
3. Important notes
① Since it may take more than two business days to reply to map code search request sent during weekends and holidays, please send us your map code search request as soon as possible.
② Regardless of the rental car usage period, there are only 10 map codes available per reservation.
If you need more than ten map codes, it will cost an additional fee (200 yen per extra map code).
If you have any questions about Map Codes, please do not hesitate to contact us. Inquiry Form
*We will refer to Hokkaido Expressway Pass as HEP and the Kyushu Expressway Pass as KEP from now on.
1. What is the HEP/KEP/Tohoku Expressway Pass?
An Expressway Pass is a flat plan that allows you to use specific toll ways in Japan as much as you like.
HEP is a plan that allows you to use all the expressways in Hokkaido for a fixed price.
KEP is a plan that lets you use some of the Kyushu expressways at a fixed price.
Tohoku Expressway Pass is a plan that lets you use the Tohoku expressways at a fixed price.
* To use an Expressway Pass, you need a special ETC card with your rental car. When you book HEP/KEP/Tohoku Expressway Pass plan with ToCoo! , you do NOT need to rent an ETC card separately. The ETC card provided by the rental car company is included in the plan. You cannot use a ToCoo! ETC card.
2. Availability Period
The usage period must match the rental car usage period.
*It is not possible to use an expressway pass for a period different from that of the rental car.
3. How to use?
① Please check whether or not your reservation includes HEP / KEP / Tohoku Expressway Pass. You can confirm it from the ”Reservation Confirmed mail”.
* If you meet one of the below conditions, your reservation includes HEP/KEP/Tohoku Expressway Pass.
・If “HEP/KEP/Tohoku Expressway Pass” is included in the plan name in your reservation confirmed email
・If “HEP/KEP/Tohoku Expressway Pass” is included in the options under the plan name (not ToCoo! options)
② Please get the ETC card at the rental car outlet.
③ Please pay the fee for HEP/KEP/Tohoku Expressway Pass at the rental car outlet.
*The HEP/KEP/Tohoku Expressway Pass fee is not included in the rental car fee.
Please check here about the amount.
④ Insert the ETC card into the ETC device in the rental car and start using it.
*For details on how to use the ETC card and the pre-equipped ETC card reader device, please check with the rental car outlet.
⑤ Please return the ETC card to the rental car outlet when you return the car.
4. Important notes
*You cannot change the usage period for the HEP/KEP/Tohoku Expressway Pass.
*If you book the HEP/KEP/Tohoku Expressway Pass plan but decide you don’t need it, please cancel and rebook your reservation without the expressway pass. Alternatively, you can opt out by informing the rental car outlet staff when you pick up the car, but please note that some rental car companies may not be able to accept same-day cancellations for expressway passes.
If you have any questions, please don’t hesitate to contact us here: Inquiry Form
Do you know where to pick up and return your ToCoo! WiFi router? Check our arrival checklist below so your WiFi rental will go smoothly!
Picking up the WiFi Router
There are two ways for you to receive your WiFi router.
★If you would like to have your WiFi router sent to your hotel, please make sure that the name you used for your ToCoo! reservation and the name you used for the hotel reservation match! If the names are different, there is a high possibility that you will not receive the package. If you would like to change the addressee for your package, please email our customer support team as early as possible!
Currently, you can pick up ToCoo! WiFi routers at major airports in Japan from the Telecom Square Mobile Counters.
New Chitose Airport International Terminal Location: Mobile Center on the 2nd floor of the arrival lobby in the International Terminal, immediately in front of the international arrival gate
Business hours: 08:00～20:00
Narita Airport Terminal 1 Location: Mobile Center on the 1st floor arrival lobby in the north wing, in front of the escalator
Business hours: 07:30～21:00
Narita Airport Terminal 2
Location: Mobile Center in front of the descending escalator, next to the tourist office
Business hours: 07:30～21:00
Haneda Airport International Terminal
Location: Mobile Center on the 2nd floor arrival lobby, near the domestic flight check-in counter
Business hours: 06:00～23:00
Kansai International Airport Terminal 1
Location: Mobile Center on the 1st floor south arrival lobby, on the right-hand side of the south arrival gate
Business hours: 07:00～21:00
Fukuoka Airport International Terminal
Location: Mobile Center on the 1st floor arrival lobby, in front of the entrance (you will also pass the Mobile Center on both arrival and departure)
Business hours: 08:00～21:30
What to do when you arrive at the Mobile Center counter
① Show the email you received from Telecom Square to the staff member at the counter (reservation number starting with “B”)
②Receive the WiFi router
When you receive the WiFi router, be sure to open the pouch and confirm that all the required items are present.
＊If you won’t go back to the airport on your WiFi router return date, please be sure to get the return slip (Yamato Transport TA-Q-BIN) from the staff member for returning the WiFi router.
P.S. If you don’t get the TA-Q-BIN return slip, you won’t be able to know the address for return, so please email ToCoo! Customer Support for assistance.
I’ll pick up the WiFi router at the airport counter, but I won’t go back to the airport on the return date. You’ll need a TA-Q-BIN return slip. Please make sure to get the return slip from the staff member at the Telecom counter when you pick up the WiFi router. You’ll need to get an envelope yourself, but there will be no shipping fee if you use the Telecom-provided TA-Q-BIN return slip. You can post the WiFi router package from a convenience store (Seven-Eleven or Family Mart).
TA-Q-BIN Return Slip (Yamato Transport)
I’ll pick up and return the WiFi router at an airport counter. You can return the WiFi router anytime at the airport counter, even if it’s outside of the normal business hours. You can use the Return Box next to the Telecom counter to return the rental items (WiFi router & ToCoo! ETC cards can both be returned here).
My WiFi router will be sent to my hotel, and I won’t go to the airport on the return date. You can reuse the old envelope to return the WiFi router. Please remove the original white slip. Then, tape the enclosed TA-Q-BIN (宅急便) slip on the envelope. If you have already thrown out the envelope, please purchase a new envelope at a convenience store (Seven Eleven or Family Mart). You can post the rental items by handing it to the cashier at the convenience store.
TA-Q-BIN Return Slip (Yamato Transport)
My WiFi router will be sent to my hotel, and I will go to the airport on the return date. You can return the WiFi router anytime at the airport counter, even if it’s outside of the normal business hours. You can use the Return Box next to the Telecom counter to return the rental items (WiFi router & ToCoo! ETC cards can both be returned here).
P.S. The WiFi router and ETC card can be returned together. Let’s put the WiFi router and the ToCoo! ETC card in the envelope together!
1. What is Telephone Translator Support?
24-hour Telephone Translator Support can respond to every place and situation in case of trouble or need for help. With this service, you can travel safely and securely in Japan.
Supported languages are Japanese, English, Chinese and Korean.
Telephone Translator Support is not exclusive for rental car situations. It can be used in any situation, as you can see below.
＜Questions during shopping＞
＜When you need an interpreter at a restaurant＞
＜When you need directions＞
*The Telephone Translator Support cannot respond to any inquiries other than for translation purposes.
2. When can I use Telephone Translator Support
The service is available 24/7 if it is within the rental car usage period.
There is no limit on the number of times of use.
3. How to use Telephone Translator Support
① Please check whether or not your reservation includes Telephone Translator Support. You can confirm it from the ToCoo! options section of the Reservation Confirmed mail. If Telephone Translator Support is included in the ToCoo! options, your reservation has the service included.
② Call the dedicated Telephone Translator Support phone number and tell the operator your reference number.
*We will send the phone number and reference number to you by email 1-3 days before your rental car start date.
*The translation service is only for telephone correspondence, so it can’t be used with WiFi phone services such as Line phone, WhatsApp phone, etc.
③ Describe the situation to the operator and tell them what you need translated, then hand the phone to the other party.
④ After finishing with the interpreter, please hang up the phone.
4. Important notes
① Translation service can only be used when you are physically facing the person who you would like to translate. It is not possible to interpret for people who are not with you at the time of the phone call.
② Telephone Translator Support cannot be used as a customer service line. The translators cannot respond to any inquiries about ToCoo services, problems (such as car trouble), or any other negotiations.
③ You can’t use telephone translation service if you don’t have the reference number. If you do not receive an email with the dedicated telephone number and reference number by 1 day before the car rental service begins, please contact us from the following Inquiry Form.
④ Any call charges will be paid by the customer.
If you have any questions, please don’t hesitate to contact us via the Inquiry Form on our website.
What is an ETC card?
It’s a card that can be used with the ETC system. If you use the ETC system, you don’t need to understand Japanese, you don’t need to use cash, and you don’t have to stop at toll gates, so it’s a very convenient system. The ETC card reader device is equipped as standard in all rental cars in Japan, so all you have to do is put the ETC card into the ETC device and you’re good to go! There are many different types of ETC card passes and services available, so keep reading and we’ll go through the main ones.
What is an expressway pass?
An expressway pass is a special ETC card with the pass preloaded onto it so that you can use the expressways as much as you want. There are various kinds of ETC passes, but there are 4 that you can reserve from ToCoo! Also, you can’t reserve just an ETC pass on its own, so make sure to book the rental car with it.
Each ETC option covers a different area! Keep reading to find out more.
ETC Card Pickup Place
ToCoo! Unlimited ETC Pass
Rental Car Outlet
Rental Car Outlet
About the ETC Card Types
1. ETC Card (nationwide)
You can book a standalone ETC card without any expressway passes. After you return the ETC card at the end of your reservation, your actual used toll fees will be charged to the credit card you register. After the ETC card is returned, we will confirm the toll road usage details with NEXCO, the highway provider in Japan. If you rent a ToCoo! ETC card, you can pick it up from your hotel or a post office, but please note that rental car companies don’t offer delivery service for packages, so you can’t get it from the outlet.
We recommend the Free ETC Card Plan!
Check it out here! → ToCoo! ETC Card Plan
ETC System Area
2. ToCoo Expressway Pass (Nationwide)
The ToCoo Expressway Pass, or TEP, is a special ETC card that is only offered by ToCoo! It’s an unlimited expressway pass for all of Japan. TEP can only be reserved from the TEP plan, and the TEP fee is paid at the time of reservation, so it’s super convenient. All you have to do is pick it up from your hotel or a post office and basically forget about it until your return date! Total driving freedom. You can pick up the TEP ETC card package from a hotel or post office, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet.
4. ToCoo! Unlimited ETC Pass (Nationwide）
The ToCoo! Unlimited ETC Pass is a special ETC card similar to TEP, but unlike TEP, the ToCoo! Unlimited ETC Pass can be added on as an option to almost any reservation. Just like TEP, the ToCoo! Unlimited ETC Pass fee is paid at the time of reservation, so it’s extremely convenient. You can pick up the TToCoo! Unlimited ETC Pass ETC card package from a hotel or post office, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet.
★ What’s the difference between TEP and the ToCoo! Unlimited ETC Pass? The difference is that the ToCoo! Unlimited ETC Pass can be added onto any existing plan. Because of that, it’s also a little more expensive than TEP.
5. TEP Hokkaido (Hokkaido)
It’s similar to TEP, this is a special ETC card offered only by ToCoo, which offers unlimited expressway use only in Hokkaido, so we recommend it for anyone who is traveling to Hokkaido! You can reserve it under the TEP Hokkaido plan. You can pick up the TEP Hokkaido ETC card package from a hotel or post office, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet. One advantage of TEP Hokkaido is that you can drop off the car anywhere with it!
5. TEP Kyushu (Kyushu)
Similar to TEP, this is a special ETC card offered only by ToCoo, which offers unlimited expressway use only in Kyushu, so we recommend it for anyone who is traveling to Kyushu! You can reserve it under the TEP Kyushu plan. For the ToCoo! ETC card to use for TEP Kyushu, hotel and post office pickup is available. In addition, some TEP Kyushu plans have the special option for ToCoo! ETC card pickup at the rental car outlet! For details on where to receive the ToCoo! ETC card, please check the email from ToCoo! One more advantage of TEP Kyushu is that you can drop off the car anywhere with it.
6. Hokkaido Expressway Pass (Hokkaido)
The Hokkaido Expressway Pass (HEP) is an unlimited expressway pass that can only be used in specific Hokkaido expressway. This pass is only offered by the rental car companies, so not every outlet offers it. Also, if you use HEP, you have to pick up and return the car to the exact same outlet. If the outlet offers HEP, you can get it when you pick up the car.
★ CAUTION! ToCoo’s ETC card can NOT be used for HEP! If you want to use HEP, please book the HEP plan and don’t reserve any other ETC cards.
7. Kyushu Expressway Pass (Kyushu)
Kyushu Expressway Passis an unlimited expressway pass that can be used only on specific Kyushu expressways. This pass is also only offered by the rental car companies, so not every outlet offers it. Something to watch out for is that it doesn’t cover all the expressways in Kyushu. Please check the map below and make sure that the roads you plan to use will be covered before booking it, so that you can avoid an unpleasant surprise when you return your car.
★ CAUTION! ToCoo’s ETC card can NOT be used for KEP! If you want to use KEP, please book the KEP plan and don’t reserve any other ETC cards.。
It might seem a bit complicated, but we hope this has been helpful. Check your travel schedule and choose the best ETC card for you! As always, if you have any further questions, let us know down below or from the inquiry form on our website.
Unlimited use of all of Japan’s expressways for one fixed price, available from 1 day to 20 days maximum!
No need to speak Japanese at toll gates!
Save time by driving through the toll gates without stopping!
The deadline to book the ToCoo! Unlimited ETC Pass is at least 5 days before your desired pickup date, and the maximum usage period is 20 days.
If you book the ToCoo! Unlimited ETC Pass, you will have unlimited access to all of Japan’s expressways.
How To Book
The ToCoo! Unlimited ETC Pass can be added onto any plan before booking as long as there are no other ETC options or expressway passes included (not applicable for some reservations).
*You cannot extend the rental period once your reservation has already begun. *We will charge the actual used toll fees as incurred if you use the pass after your reserved rental period or for more than 20 days. *The ToCoo! Unlimited ETC Pass can only be used with the ETC card sent by ToCoo! *You cannot lend the ETC card to a third party. *Any toll fees used by another person would be charged to your registered credit card. *ToCoo! does not bear any responsibility for traffic restrictions set by road administrators. *You can reserve the pass up to 5 days prior to your desired pickup date.
1 day: 8,000 yen 2 days: 10,000 yen 3 days: 12,000 yen 4 days: 14,000 yen 5 days: 16,000 yen 6 days: 18,000 yen 7 days: 20,000 yen 8 days: 22,000 yen 9 days: 24,000 yen 10 days: 26,000 yen 11 days: 28,000 yen 12 days: 30,000 yen 13 days: 32,000 yen 14 days: 34,000 yen 15 days: 36,000 yen 16 days: 38,000 yen 17 days: 40,000 yen 18 days: 42,000 yen 19 days: 44,000 yen 20 days: 46,000 yen
*The ToCoo! Unlimited ETC Pass fee would be charged to the registered credit card as part of the ToCoo! options fee when the reservation is confirmed.