Category: ToCoo! Option

Information About the Hokkaido Expressway Pass (HEP)/Kyushu Expressway Pass (KEP)/Tohoku Expressway Pass Plan

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  1. What is the Hokkaido Expressway Pass (HEP)/Kyushu Expressway Pass (KEP)/Tohoku Expressway Pass?
  2. Availability Period
  3. How to use
  4. Important notes

*We will refer to Hokkaido Expressway Pass as HEP and the Kyushu Expressway Pass as KEP from now on.


1. What is the HEP/KEP/Tohoku Expressway Pass?

An Expressway Pass is a flat plan that allows you to use specific toll ways in Japan as much as you like.
HEP is a plan that allows you to use all the expressways in Hokkaido for a fixed price.
KEP is a plan that lets you use some of the Kyushu expressways at a fixed price.
Tohoku Expressway Pass is a plan that lets you use the Tohoku expressways at a fixed price.

*There are some expressways that aren’t covered by the Expressway Pass. Please check the NEXCO websites below for more information about applicable expressways.
HEP: https://www.driveplaza.com/trip/drawari/hokkaido_expass/en.html
KEP: https://global.w-nexco.co.jp/en/kep/
Tohoku Expressway Pass: https://www.driveplaza.com/trip/drawari/tep2015/en.html

* To use an Expressway Pass, you need a special ETC card with your rental car. When you book HEP/KEP/Tohoku Expressway Pass plan with ToCoo! , you do NOT need to rent an ETC card separately. The ETC card provided by the rental car company is included in the plan. You cannot use a ToCoo! ETC card.


2. Availability Period

The usage period must match the rental car usage period.
*It is not possible to use an expressway pass for a period different from that of the rental car.


3. How to use?

① Please check whether or not your reservation includes HEP / KEP / Tohoku Expressway Pass. You can confirm it from the ”Reservation Confirmed mail”.
* If you meet one of the below conditions, your reservation includes HEP/KEP/Tohoku Expressway Pass.
・If “HEP/KEP/Tohoku Expressway Pass” is included in the plan name in your reservation confirmed email
・If “HEP/KEP/Tohoku Expressway Pass” is included in the options under the plan name (not ToCoo! options)
② Please get the ETC card at the rental car outlet.
③ Please pay the fee for HEP/KEP/Tohoku Expressway Pass at the rental car outlet.
*The HEP/KEP/Tohoku Expressway Pass fee is not included in the rental car fee.
Please check here about the amount.
④ Insert the ETC card into the ETC device in the rental car and start using it.
*For details on how to use the ETC card and the pre-equipped ETC card reader device, please check with the rental car outlet.
⑤ Please return the ETC card to the rental car outlet when you return the car.


4. Important notes
*You cannot change the usage period for the HEP/KEP/Tohoku Expressway Pass.
*If you book the HEP/KEP/Tohoku Expressway Pass plan but decide you don’t need it, please cancel and rebook your reservation without the expressway pass. Alternatively, you can opt out by informing the rental car outlet staff when you pick up the car, but please note that some rental car companies may not be able to accept same-day cancellations for expressway passes.

If you have any questions, please don’t hesitate to contact us here:
Inquiry Form

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All About Telephone Translator Support

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1. What is Telephone Translator Support? 
2. When can I use Telephone Translator Support?
3. How can I use Telephone Translator Support?
4. Important notes


1. What is Telephone Translator Support?
24-hour Telephone Translator Support can respond to every place and situation in case of trouble or need for help. With this service, you can travel safely and securely in Japan.
Supported languages are Japanese, English, Chinese and Korean.
Telephone Translator Support is not exclusive for rental car situations. It can be used in any situation, as you can see below.

＜Questions during shopping＞

＜When you need an interpreter at a restaurant＞

＜When you need directions＞

*The Telephone Translator Support cannot respond to any inquiries other than for translation purposes.


2. When can I use Telephone Translator Support
The service is available 24/7 if it is within the rental car usage period.
There is no limit on the number of times of use.


3. How to use Telephone Translator Support
① Please check whether or not your reservation includes Telephone Translator Support. You can confirm it from the ToCoo! options section of the Reservation Confirmed mail. If Telephone Translator Support is included in the ToCoo! options, your reservation has the service included.

② Call the dedicated Telephone Translator Support phone number and tell the operator your reference number.
*We will send the phone number and reference number to you by email 1-3 days before your rental car start date.
*The translation service is only for telephone correspondence, so it can’t be used with WiFi phone services such as Line phone, WhatsApp phone, etc.

③ Describe the situation to the operator and tell them what you need translated, then hand the phone to the other party.

④ After finishing with the interpreter, please hang up the phone.


4. Important notes

① Translation service can only be used when you are physically facing the person who you would like to translate. It is not possible to interpret for people who are not with you at the time of the phone call.

② Telephone Translator Support cannot be used as a customer service line. The translators cannot respond to any inquiries about ToCoo services, problems (such as car trouble), or any other negotiations.

③ You can’t use telephone translation service if you don’t have the reference number. If you do not receive an email with the dedicated telephone number and reference number by 1 day before the car rental service begins, please contact us from the following Inquiry Form.

④ Any call charges will be paid by the customer.

If you have any questions, please don’t hesitate to contact us via the Inquiry Form on our website.

 

 

 

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ToCoo! Unlimited ETC Pass

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Advantages of ToCoo! Unlimited ETC Pass

  1. Unlimited use of all of Japan’s expressways for one fixed price, available from 1 day to 30 days maximum!
  2. No need to speak Japanese at toll gates!
  3. Save time by driving through the toll gates without stopping!

Availability

The deadline to book the ToCoo! Unlimited ETC Pass is at least 14 days before your desired pickup date, and the maximum usage period is 30 days.

Applicable Areas

If you book the ToCoo! Unlimited ETC Pass, you will have unlimited access to all of Japan’s expressways.

How To Book

The ToCoo! Unlimited ETC Pass can be added onto any plan before booking as long as there are no other ETC options or expressway passes included (not applicable for some reservations).

Notes

*You cannot extend the rental period once your reservation has already begun.
*We will charge the actual used toll fees as incurred if you use the pass after your reserved rental period or for more than 30 days.
*The ToCoo! Unlimited ETC Pass can only be used with the ETC card sent by ToCoo!
*You cannot lend the ETC card to a third party.
*Any toll fees used by another person would be charged to your registered credit card.
*ToCoo! does not bear any responsibility for traffic restrictions set by road administrators.
*You can reserve the pass up to 14 days prior to your desired pickup date.

Pricing

1 day: 10,130 yen
2 days: 11,130 yen
3 days: 13,130 yen
4 days: 16,430 yen
5 days: 18,230 yen
6 days: 19,430 yen
7 days: 20,630 yen
8 days: 22,630 yen
9 days: 24,630 yen
10 days: 26,630 yen
11 days: 28,630 yen
12 days: 30,630 yen
13 days: 32,630 yen
14 days: 34,630 yen
15 days: 36,630 yen
16 days: 38,630 yen
17 days: 40,630 yen
18 days: 42,630 yen
19 days: 44,630 yen
20 days: 46,630 yen
21 days: 48,630 yen
22 days: 50,630 yen
23 days: 52,630 yen
24 days: 54,630 yen
25 days: 56,630 yen
26 days: 58,630 yen
27 days: 60,630 yen
28 days: 62,630 yen
29 days: 64,630 yen
30 days: 66,630 yen

*The ToCoo! Unlimited ETC Pass fee would be charged to the registered credit card as part of the ToCoo! options fee when the reservation is confirmed.

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