Do you know where to pick up and return your ToCoo! WiFi router? Check our arrival checklist below so your WiFi rental will go smoothly!
Picking up the WiFi Router
There are two ways for you to receive your WiFi router.
★If you would like to have your WiFi router sent to your hotel, please make sure that the name you used for your ToCoo! reservation and the name you used for the hotel reservation match! If the names are different, there is a high possibility that you will not receive the package. If you would like to change the addressee for your package, please email our customer support team as early as possible!
Currently, you can pick up ToCoo! WiFi routers at major airports in Japan from the Telecom Square Mobile Counters.
■Available Airport Counter
New Chitose Airport International Terminal
Narita Airport Terminal 1
Narita Airport Terminal 2
Haneda Airport International Terminal
Chubu Centrair International Airport
Kansai International Airport Terminal 1
Fukuoka Airport International Terminal
New Chitose Airport International Terminal
Location: Mobile Center on the 2nd floor of the arrival lobby in the International Terminal, immediately in front of the international arrival gate
Business hours: 08:00～20:00
Narita Airport Terminal 1
Location: Mobile Center on the 1st floor arrival lobby in the north wing, in front of the escalator
Business hours: 07:00～21:00
Narita Airport Terminal 2
Location: Mobile Center in front of the descending escalator, next to the tourist office
Business hours: 07:30～21:00
Haneda Airport International Terminal
Location: Mobile Center on the 2nd floor arrival lobby, near the domestic flight check-in counter
Business hours: 06:00～23:00
Chubu Centrair International Airport
Location: Located at the Access Plaza on the second floor. It is convenient for going to departure and arrival lobbies. It is the third one of the stores at the left side of ticket gate.
Business hours: 7.00～22.00
Kansai International Airport Terminal 1
Location: Mobile Center on the 1st floor south arrival lobby, on the right-hand side of the south arrival gate
Business hours: 07:00～22:30
Fukuoka Airport International Terminal
Location: Mobile Center on the 1st floor arrival lobby, in front of the entrance (you will also pass the Mobile Center on both arrival and departure)
Business hours: 07:00～21:30
What to do when you arrive at the Mobile Center counter
① Show the email you received from Telecom Square to the staff member at the counter (reservation number starting with “B”)
②Receive the WiFi router
When you receive the WiFi router, be sure to open the pouch and confirm that all the required items are present.
＊If you won’t go back to the airport on your WiFi router return date, please be sure to get the return slip (Yamato Transport TA-Q-BIN) from the staff member for returning the WiFi router.
P.S. If you don’t get the TA-Q-BIN return slip, you won’t be able to know the address for return, so please email ToCoo! Customer Support for assistance.
WiFi Router
TA-Q-BIN Return Slip (Yamato Transport)
Returning the WiFi Router
- I’ll pick up the WiFi router at the airport counter, but I won’t go back to the airport on the return date.
- I’ll pick up and return the WiFi router at an airport counter.
- My WiFi router will be sent to my hotel, and I won’t go to the airport on the return date.
- My WiFi router will be sent to my hotel, and I’ll go to the airport on the return date.
I’ll pick up the WiFi router at the airport counter, but I won’t go back to the airport on the return date.
You’ll need a TA-Q-BIN return slip. Please make sure to get the return slip from the staff member at the Telecom counter when you pick up the WiFi router. You’ll need to get an envelope yourself, but there will be no shipping fee if you use the Telecom-provided TA-Q-BIN return slip. You can post the WiFi router package from a convenience store (Seven-Eleven or Family Mart).
TA-Q-BIN Return Slip (Yamato Transport)
I’ll pick up and return the WiFi router at an airport counter.
You can return the WiFi router anytime at the airport counter, even if it’s outside of the normal business hours. You can use the Return Box next to the Telecom counter to return the rental items (WiFi router & ToCoo! ETC cards can both be returned here).
My WiFi router will be sent to my hotel, and I won’t go to the airport on the return date.
You can reuse the old envelope to return the WiFi router. Please remove the original white slip. Then, tape the enclosed TA-Q-BIN (宅急便) slip on the envelope. If you have already thrown out the envelope, please purchase a new envelope at a convenience store (Seven Eleven or Family Mart). You can post the rental items by handing it to the cashier at the convenience store.
TA-Q-BIN Return Slip (Yamato Transport)
My WiFi router will be sent to my hotel, and I will go to the airport on the return date.
You can return the WiFi router anytime at the airport counter, even if it’s outside of the normal business hours. You can use the Return Box next to the Telecom counter to return the rental items (WiFi router & ToCoo! ETC cards can both be returned here).
P.S. The WiFi router and ETC card can be returned together. Let’s put the WiFi router and the ToCoo! ETC card in the envelope together!