New Chitose Airport (International Terminal)
Please check in at the information counter on the first floor. Go out from the arrival gate and proceed left, and go to the first floor with the escalator on the left at the end. When you get to the center, there is an information counter on the right, where the “?” mark is shown below.
Haneda Airport Domestic Terminal 1 (Times, Orix, and Nissan)
Please go to the reception counter in the arrival lobby on the 1st floor. Please use the rental car counter near “Information Desk 3,” where the orange “?” mark is shown in the map below.
Haneda Domestic Airport Terminal 1 (Nippon, Toyota)
Please go to the reception counter in the arrival lobby on the 1st floor. Please use the rental car counter near “Information Desk 5,” where the orange “?” mark is shown in the map below.
Please go to the reception counter in the arrival lobby on the 1st floor. Please use the rental car counter near “Information Desk 3,” where the orange “?” mark is shown in the map below.
After arrival, please go to the 2nd floor information counter in the Access Plaza, where the red “?” mark is shown in the middle of the map below. The information counter hours are from 9:00-18:00.
※If you arrive outside of the business hours, please go directly to the outlet from the 1st floor Access Plaza.
Kansai International Airport (Toyota, Nissan, Orix)
Please go to the reception counter of the rental car company you have reserved (Toyota, Nissan or Orix). The counters are located on the 1st floor of the Aero Plaza. It is shown as “23” on the map below.
※for customers using terminal 1: 3-minute walk from Terminal 1 via the 2F connection passage
※for customers using terminal 2: 7-minute ride from Terminal 2 via free shuttle bus.
Please go to the reception counter of the rental car company you have reserved (Nippon or Times) . The counters are located on the 2st floor of the Aero Plaza. It is shown as “23” on the map below.
※for customers using terminal 1: 3-minute walk from Terminal 1 via the 2F connection passage
※for customers using terminal 2: 7-minute ride from Terminal 2 via free shuttle bus.
After arrival, please go to the rental car counter located on the 1st floor of Arrival Lobby (the Car and Key mark on the map) for the registration to receive transfer service. After completed registration, shuttle service will be provided. Please go to the 3rd floor and go to the shuttle bus stop for rental car, where “Rent-a-car pick up” indicated and has big red arrow pointing on the second map. The staff will transfer you to the rental car outlet.
If there is no staff at the counter, please directly call the outlet.
Toyota: 092-778-0100
Nissan: 092-433-4123 (you can use the phone at the counter)
Times: 092-432-7070 (you can use the phone at the counter)
Nippon: 092-433-0919 / 0120-65-0919 (Toll Free)
Budget: 092-735-8886
Arrival Lobby (1F)
“Rent-a-car pick up” is a Shuttle bus stop area for car-rental customer (3F)
There is no transfer service available. From the domestic terminal south side, it is about 5 minutes on foot. If you are coming from the north arrival gate, it is about 10 minutes on foot.
There is free transfer service available.
After arrival, please call the outlet (092-629-5656) and wait at the meeting spot, the Domestic Terminal North Exit rental car only shuttle area. The staff will pick you up in 5-10 minutes.
Fukuoka Airport Domestic Terminal (Nippon) There are two Nippon outlets, so please be careful.
Nippon Rental Car Fukuoka Airport-Daiichi (1)
There is no transfer service.
3-minute walk from the Arrival Area South. 1-minute walk from the subway exit 4.
Nippon Rental Car Fukuoka Airport-Daini (2)
After arrival, please call the toll-free number 0120-59-0919. Please proceed to the front parking lot near the Arrival Area North. The staff will pick you up at the car rental 「Pick-up & Drop-off zone」.
★Customers arriving at arrivals lobby – North
Exit through exit F and cross at the zebra crossing towards a multi-storey parking lot on the opposite side. Turn left and go straight until you see a parking area for a sightseeing bus. It will have a blue sign-board saying「レンタカー、民間駐車場乗降場」which is our shuttle meeting point. Please call us once you get there. Our courtesy shuttle bus will arrive in approximately 10-15 minutes to pick you up.
Waiting time varies depending on the time of day.
※It is an on demand service so please make sure to call us. ( 092-735-8886)
★Customers arriving at arrivals lobby – South
Exit through exit A and cross at the large zebra crossing in front of you. Once across, turn right and go down the road for about 10 minutes. The branch should be visible under a large board saying 明治のおいしい牛乳.
※To make use of the shuttle service please go to the shuttle meeting point as per above and call us. ( 092-735-8886)
For customers reserved Nissan, Budget, Toyota, Times, Nippon
There is no reception counter in the airport. To receive transfer service to the outlet, please call directly at the information counter.
※For customers using domestic flight:Please come to the Tourism & General Information Office (domestic terminal, 1st floor)
※For customers using international flight:Please come to the General Information Office (International terminal, 1st floor)
Nissan Rent a Car:0995-58-2121
BUDGET Rent A Car:0995-58-3543
TOYOTA Rent a Car:0995-58-2306
Times Car Rental:0995-58-3888
Nippon Rental Car:0995-58-2539
Domestic: Tourism & General Information Office is located at “?” mark on the map below.
International: General Information Office is located at “?” mark on the map below.
There is no reception counter in the airport. To receive transfer service to the outlet, please call directly at the information counter, exit the airport at exit ① (international terminal) shown on the map below, and go ahead 30 meters to the right to the meeting place.
Sky Rent a Car phone number: 0995-58-9330
There is no reception counter in the airport. The rental car company will pick you up from the airport. If you arrive on an international flight, please go to the domestic terminal to the “Rental Car Pickup” place designated on the map below after getting your luggage. Go out of the exit and cross the pedestrian crosswalk.
For customers reserved Nissan, Times, Nippon, Sky Rent a Car, ABC Rent a car, please look for a “11-B” sign and wait there.
For customers reserved Budget or Toyota, please look for a “11-A” sign and wait there.
※For Budget’s customers, after arrival, please contact the outlet before proceeding to the waiting point. (Tel: 098-856-2200)
1. What is Telephone Translator Support?
24-hour Telephone Translator Support can respond to every place and situation in case of trouble or need for help. With this service, you can travel safely and securely in Japan.
Supported languages are Japanese, English, Chinese and Korean.
Telephone Translator Support is not exclusive for rental car situations. It can be used in any situation, as you can see below.
<Questions during shopping>
<When you need an interpreter at a restaurant>
<When you need directions>
*The Telephone Translator Support cannot respond to any inquiries other than for translation purposes.
2. When can I use Telephone Translator Support
The service is available 24/7 if it is within the rental car usage period.
There is no limit on the number of times of use.
3. How to use Telephone Translator Support
① Please check whether or not your reservation includes Telephone Translator Support. You can confirm it from the ToCoo! options section of the Reservation Confirmed mail. If Telephone Translator Support is included in the ToCoo! options, your reservation has the service included.
② Call the dedicated Telephone Translator Support phone number and tell the operator your reference number.
*We will send the phone number and reference number to you by email 1-3 days before your rental car start date.
*The translation service is only for telephone correspondence, so it can’t be used with WiFi phone services such as Line phone, WhatsApp phone, etc.
③ Describe the situation to the operator and tell them what you need translated, then hand the phone to the other party.
④ After finishing with the interpreter, please hang up the phone.
4. Important notes
① Translation service can only be used when you are physically facing the person who you would like to translate. It is not possible to interpret for people who are not with you at the time of the phone call.
② Telephone Translator Support cannot be used as a customer service line. The translators cannot respond to any inquiries about ToCoo services, problems (such as car trouble), or any other negotiations.
③ You can’t use telephone translation service if you don’t have the reference number. If you do not receive an email with the dedicated telephone number and reference number by 1 day before the car rental service begins, please contact us from the following Inquiry Form.
④ Any call charges will be paid by the customer.
If you have any questions, please don’t hesitate to contact us via the Inquiry Form on our website.
Due to the typhoon damage that occurred on September 4, 2018, Osaka’s Kansai International Airport has been temporarily closed. Additionally, New Chitose Airport in Hokkaido has also been put under restrictions due to the damage caused by the earthquake that occurred on September 6, 2018. There are also many rental car outlets which are closed temporarily. If you are preparing to travel soon, please be careful and check the details.
Closed until 10/6. Reopens for business at 8:00 AM on 10/7.
2018/10/5
2. New Chitose Airport Status Note: If you already have a reservation during the following closure dates, your rental car reservation will be carried out as usual.
3. Information for those considering cancelling their travel plans
※If you cancel your trip, please cancel your rental car reservation as well.
Cancellation form → https://www2.tocoo.jp/en/member/login
If you can’t cancel your reservation from the website, please contact ToCoo!
【Contact】 rc-cs@coocom.co.jp
<Caution> Although we try to post the latest and accurate information, we do not guarantee its completeness, accuracy, or usefulness. Please check the website of each company for accurate information.