faq-category: Rental Car Options

Please check the following for how to receive ToCoo options including Car Wi-fi device.

・If you are receiving at a convenience store
Present the QR code (barcode) you will receive from TOCOO! to the convenience store staff and collect your package.
Please refer to the following for how to receive your package.
How to receive the package

・If you are receiving at a post office
Present your passport and the “tracking number” you will receive from TOCOO! to the post office staff and collect your package.
Please refer to the following for how to receive your package.
How to receive the package

※You will need the QR code (barcode)/tracking number to receive TOCOO! including Rental Car Wi-fi device.

TOCOO! will send you an Email with the QR code (barcode)/tracking number for the Car Wi-fi device to the Email address you registered by two days before the car pick up date.

※This email may be in your spam folder, so please check there as well.
If you still can’t find the Email, please contact TOCOO!
We will check for you.

*If you are unable to pick up your parcel due to reasons on your side, such as picking up from the wrong store, we cannot provide compensation for the Tocoo Option (including Car Wi-fi device Rental).

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An Email containing the Car Wi-fi device receiving QR code (barcode)/tracking number will be sent to the Email address you registered by two days before the car pick up date.

*This Email might be in your spam folder, so please check there as well.

If you still can’t find the Email, please contact TOCOO! We will check for you.

Inquiry Form

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When booking a car with TOCOO!, you can apply for Car Wi-fi device Rental with all car rental companies and all car models.

Adding the Car Wi-fi device Rental (Free) is the default setting on TOCOO! car rental booking Form, so please go ahead and make your reservation as it is.

For more information, please check the link below

TOCOO! User Guide

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Please contact TOCOO! Customer Support immediately via the Inquiry Form.

Inquiry Form

※Choose “5-ETC card,Wi-Fi router & SIM card” on the left, and “Where can l receive ETC card(or Wi-Fi router)?” on the right.

If the terminal convenience store cannot read the receipt QR code (barcode)/tracking number provided, you might be at the wrong store.

Please check the name of the store again.

Or, ask the convenience store staff for the store name.

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The Car Wi-fi device provided by TOCOO! is designed to be extremely lightweight and compact.

It is USB powered (battery-less), so there is no risk of fire or heat generation in a hot car, which can be caused by a mobile battery.

When you start the car engine, the car will be in a Wi-Fi environment from that moment. When you turn off the engine, the Wi-Fi will automatically stop.

The Car Wi-fi device uses cloud SIM technology, so it automatically connects to the most easily accessible connection (Softbank, au, Rakuten, docomo).

Therefore, you can use it in a stable communication environment even while on the move.

In addition, if you connect it to your smartphone, you can use it as Wi-Fi outside the car.

If you book a rental car with TOCOO! when visiting Japan, you do not need to rent a Wi-Fi router or purchase a SIM card.

For more information, please check the link below.

TOCOO! User Guide

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If you do not pick up the Wi-Fi at the designated pick-up location, no charge will be incurred.

Once we confirm that you have not actually picked up the Wi-Fi, it will be automatically returned to TOCOO!

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No, there is no Wi-Fi in the car.

The Car Wi-fi device is a Wi-Fi device that can be used in the car and is provided exclusively by TOCOO!

Therefore, you should pick up the Car Wi-fi device at a convenience store or post office designated.

Please note that you will not be able to pick it up at the rental car outlet.

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Please contact TOCOO! Customer Support immediately via the Inquiry Form.

If the Car Wi-fi device is lost, a damage fee (23,980 yen/device) will be charged.

If it is found, a late fee will be charged for the number of days that have passed from the scheduled return date to the actual arrival date (750 yen/day/device).

However, rental fees and communication fees will not be charged.

Inquiry Form

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Please contact the car rental outlet immediately.

If the Car Wi-fi device is found, please go and collect it or ask the rental outlet staff to return it.

You will be responsible for any shipping costs incurred.

If the Car Wi-fi device is lost, you will be charged a damage fee (23,980 yen/device).

If the return date for the Car Wi-fi device has passed, the late fee will be charged for the number of days that have passed (750 yen/day/device).

However, rental fees and communication fees will not be charged.

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If you take it back to your home overseas, please return it as soon as possible.

Shipping costs should be paid by the customer.

After shipping, please let us know the tracking number via the InquiryForm.

Please note that we will charge you a late fee for the number of days that have passed from the scheduled return date to the actual arrival date (750 yen/day/device).

However, we will not charge you rental fees or communication fees.

The address is as follows.

Coocom Co., Ltd.

Central Park Tower La Tour Shinjuku 405

6-15-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Tokyo, Japan

160-0023

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