If you are more than 1 hour late for the scheduled pickup time without notifying the rental car outlet, the reservation will be cancelled automatically and cancellation charges will be incurred.
To keep the reservation, please contact the outlet directly.
Even if you are late for the scheduled pick up time, the rental cost can NOT be altered and it will be the same as the original.
No, it is NOT possible.
Both ToCoo! and the rental car company can NOT accept any requests for changing the car upon arrival, even if it is too small for you or you do not like it.
There are NO alternative cars available on such short notice.
Even if changes are accepted, sudden changes without advanced notice will incur extra charges on the rental car company’s standard rate.
No, it is NOT possible.
Even if you are late for the scheduled pickup time, return time is still fixed as the original.
It can NOT be adjusted according as actual pickup time.
A penalty charge will be required if you are late for the scheduled return time in any case.
No, it is NOT possible.
Sudden changes either upon arrival or during rental can NOT be accepted.
If you are late for the scheduled return time, please contact the outlet directly to extend the rental and inquire about additional fees to pay for the excess time.
Additional fee will be the regular standard rate of the rental car company, NOT ToCoo’s discounted rate.
Extension may not be accepted if the car has already been scheduled to another customer just after your return time.
No, it is NOT possible.
Even if you return the car earlier than the original scheduled time, no refund will be provided.
Cancellation charge will offset the fee for the term you do not use.
In general, it is NOT possible.
If you really want to change the return outlet, please contact the pickup outlet directly.
There are three (3) kinds of gasoline (fuel) at gas stations in Japan:
Premium grade, Regular grade, and Diesel.
Most cars use regular-grade gas, but some luxury cars require premium-grade gas.
Diesel gasoline is not used for passenger rental cars, only commercial vehicles or specified diesel cars.
Please remember that diesel can NOT be used for refilling the gasoline car (except for specified diesel cars).
If you do not know the correct gasoline type, be sure to check with the gas station staff before refueling.
Any problems, damage, or accidents with filling up with an incorrect fuel type is NOT covered by any insurance.
You must pay the compensation by yourself, NOT insurance.
Please be sure to check the appropriate kind of gasoline before filling.
The outlet will charge you the cost estimating quantity to be filled, and it may be higher than the real cost.
As for the airport outlet transfer, you can confirm the outlet information by clicking the [Outlet Info] button when you make the reservation, or you can confirm the outlet information from the link, which is attached in the [Reservation Confirmation Email].
Car rental companies do NOT have any return or send service for a lost belonging.
Please be sure to refrain from leaving your belongings in the car or outlet.
Neither ToCoo! nor the rental car companies do NOT take any responsibility for lost belongings. (It is clearly stated in the rental car agreement that loss items will not be compensated for.)
Please be sure to refrain from leaving your belongings in the car or outlet.
Neither ToCoo! nor the rental car companies do NOT take any responsibility for lost belongings.
(It is clearly stated in the rental car agreement that loss items will not be compensated for.)
However, ToCoo! offers Lost item international delivery service (paid service).
If the item is found, ToCoo! will send it back to you with the delivery service fee.
For more information of this service, please reger the below pages.