A; In the case the driving history on the expressway out of the applicable area is recorded while screening the driving history of the TEP Pass, the additional expressway fees will be charged on the registered credit card.
We will inform you of the fees via Email.
Any ToCoo! option fees such as ToCoo! Additional Support (T.A.S.)., ETC Card rental, Wi-Fi Router rental, etc., will automatically be charged to the registered credit card.
All charges are detailed in the [Reservation Confirmation Email].
Renting an ETC card from ToCoo! requires a deposit of 15,000 yen.
After the ETC card is returned to us, we will charge the actual used toll fees and release the deposit back to you.
There is no deposit required for Expressway Pass customers.
This is credit card validity checks of your credit card.
It is NOT a real transaction.
This amount will be cancelled after the card is approved, so you will not be charged it.
Please contact your credit card company directly for more details.
*We can refund ToCoo! option fees(except for “Cancellation Compensation Support” Insurance fee) in the following cases:
– If you cancel your reservation by 7 days before your pickup date
Because of the nature of international transactions, it will take 1 week-3 months to receive the refund.
The exact time depends on your credit card company.
*We can NOT refund ToCoo! option fees in case of the below;
– If you cancel your reservation within 6 days of your pickup date
The ETC card deposit will be released as soon as the toll fees are calculated and charged after the ETC card has been returned.
Please note that the deposit release might not be shown on your statement,
since it was just a deposit, not a charge.
TEP Pass(ToCoo! Expressway Pass) does not need toll fee calculation nor deposit.
Car rental and car option fees should be basically paid at an outlet upon arrival with a credit card, but there are advanced payment type plans.
You can check it in the Payment Method section of the Application Form.
ToCoo! option fees such as ToCoo! Additional Support (T.A.S.), ToCoo ETC Card rental, TEP Pass(ToCoo! Expressway Pass), Wi-Fi Router rental, etc. are charged on your credit card when you make a booking for all ToCoo! bookings.
ToCoo! accepts VISA, Master, AMEX, and JCB Card for our online reservations.
Most rental car outlets accept major credit cards such as VISA, Master Card, JCB, and AMEX.
Car rental outlets request you to pay with Credit Cards for payment.
There are several outlets that do not accept credit card payment, Cash Payment only, e.g. Sekai Rent A Car, outlets of small car rental companies etc.
If you have any concerns, please contact us via Inquiry Form.
A; If you use the TOCOO! ETC card, ToCoo! will charge the actual toll fees to your credit card which are registered when the booking was made.
The procedures are as follows:
We receive the TOCOO! ETC Card back from you and check the expressway toll used.
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We check the toll fees you used and send notification Email about toll fees(including 3% commision fee) to be charged.
(After the ETC card is returned, it will take approximately 10 days to 2 weeks for the checking procedures.)
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We will charge the actual toll fees to your registered credit card and release the deposit of 15,000 yen at the same time.
※After sending notification Email about the toll fees to you, we will charge the toll fees within one week.
(If the settlement cannot be made due to such as credit card error or other reasons,TOCOO! will send you the payment URL.
In this case, please make the payment with the URL)
**Deposit is not required for TOCOO! Expressway Pass (TEP) etc. users.