No.
Please be sure to mail it yourself.
If we cannot confirm that the package was returned back to ToCoo! or the item is lost, you will be charged the loss penalty fee.
faq-category: ETC Cards (Pickup & Return)
Q: I lost the return envelope for the ToCoo! ETC card. What should I do?
If you are still in Japan, please purchase a letter pack (the same color as the one you received) at the post office or some convenience stores and send it to us.
If you bring it back with you overseas, please send it to us as soon as possible.
If the rental items arrive after the scheduled return date, the late fee will be charged.
Please note the shipping fee as a letter pack/EMS etc.must be paid yourself.
Our address is the below;
COOCOM Co., Ltd.
La Tour Shinjuku 405, Central Park Tower
6-15-1 Nishi-Shinjuku, Shinjuku-ku,
Tokyo, Japan 160-0023
Q: What should I do if I accidentally bring the ToCoo! ETC Card back overseas?
If you take it overseas, please send it to us as soon as possible.
If the rental items arrive after the scheduled return date, the late fee will be charged.
In this case, the shipping fee to Japan is on your account.
Please contact us via the Inquiry form to inform us of the tracking number.
*Please note that the expressway toll charge might be later than the regular schedule, since the toll charge should be done according to the actual record of your rented ETC card.
Our address is the below;
COOCOM Co., Ltd.
La Tour Shinjuku 405, Central Park Tower
6-15-1 Nishi-Shinjuku, Shinjuku-ku,
Tokyo, Japan 160-0023
Q: I forgot the ToCoo! ETC Card and/or Wi-Fi Router in the car. What should I do?
Please contact the rental car outlet immediately.
If the rental items are found, please go and pick them up or ask the rental outlet staff to send it back to us.
Any shipping costs incurred will be charged on your registered credit card.
If the rental items cannot be found, we will charge the relevant loss fee.
Q: I lost the ToCoo! ETC Card and/or Wi-Fi Router. What should I do?
Please contact ToCoo! immediately from Inquiry Form.
Loss of the ToCoo! ETC Card and/or Wi-Fi Router will be dealt with in accordance with each contract.