Category: Non Category

How to check the details of reservation confirmation email

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This article will explain how to view the reservation confirmation email detail, such as where to pick up/return the car, where to pick up the ETC card, What are the options you have reserved?, etc.

Table of contents
・What is a reservation confirmation email?
・Personal details/Booking person’s name
・Rental car reservation details
・How to pick up the car
・Car rental fees and payment methods
・ToCoo! Option
・ToCoo! Option(e.g. ETC card) pick up location
・How to view/cancel reservations on the website
・Required items for rental
・Cancellation Policy

・What is a reservation confirmation email?

A reservation confirmation email is an email that will be sent automatically after a reservation is completed.
The name of the reservation confirmation email that we will send is【ToCoo!】 Reservation Confirmation

*If you do not receive any Email from ToCoo, it is possible to put incorrect Email address when you make a reservation.
Please check your email box first, because it is possible to be sent to the spam folder in your Email Box.
If you have not received your Confirmation Email, please be sure to contact us via Inquiry form.
Inquiry Form

・Personal details/Booking person’s name

The reservation’s name and personal information can be checked as soon as the email is opened.
An example is shown in the picture below.
*Since personal information is included, we will cover the personal information in black.

・Rental car reservation details

In the reservation details section, you can check the car pick-up/return date and time, pick-up/return location, reserved car rental plan, car type (car class), and options of the car rental company.
An example is shown in the picture below.

-car pick-up/return date and time, pick-up/return location

-reserved car rental plan, car type (car class), and options of the car rental company.

・How to pick up the car

You can check how to pick up car from the outlet information link under ■Reservation Details.
However, some car rental companies will have it listed separately from the outlet information link (even though it is listed in a separate sentence, the content is no different from what is listed in the outlet information link).
An example is shown in the picture below.

-In the case that it is specified separately

-In the case that it is not specified separately.

・Car rental fees and payment methods

You can check the car rental fee and payment method under ■Rental Car Fees
Payment methods vary depending on the plan. The payment methods are as follows: paying upon arrival and advanced payment.

-In the case of choosing to pay in advance via credit card, the reservation email will be specified as shown in the picture below.

-In the case of choosing to paying upon arrival, the booking email will be specified as shown in the picture below.

・ToCoo! Option

What ToCoo! Options are included in your reservation? You can check from the topic ■Tocoo option Fees & Delivery
An example is shown in the picture below.

・ToCoo! Option(e.g. ETC card) pick up location

If your reservation includes an ETC card/TEP/Snow Socks option, your email will include a topic:■How to receive ToCoo! options. You can check where to receive your ToCoo! Option from this section.
*If there is no ■How to receive ToCoo! options subject in your email. This means that you do not need to pick up any packages at the post office/convenience store.
An example email with the subject ■How to receive ToCoo! options is the image below.
*Since personal information is included, we will cover the personal information in black.

・How to view/cancel reservations on the website

How to view/cancel reservations on the website is also specified in the reservation confirmation email.
This section will be in the topic ◆ Note◆
-If the booking is made as a Guest, a password will be provided in the email.
An example is shown in the picture below.

-If you book as a ToCoo! Member, only the booking number will be provided. There will be no password provided.
Due to login in the form of ToCoo! member It is necessary to enter your registered email address and password in the login field.
An example is shown in the picture below.

・Required items for rental

Required items for rental are also specified in the reservation confirmation email.
This section will be in the topic ◆ Note◆
An example is shown in the picture below.

・Cancellation Policy

The cancellation policy is also stated in the reservation confirmation email.
This section will be in the topic ◆ Note◆
An example is shown in the picture below.

If you have any further questions, please do not hesitate to contact us via Inquiry Form below.

Inquiry Form

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ToCoo! Difference between “Member” and “Guest”

リージュワン

ToCoo! Website actually has two reservation methods:
ToCoo! Member reservation and Guest reservation.
You can make a reservation without registering as a ToCoo! Member!

After a reservation is confirmed, there are some differences between Members and Guests in ToCoo!, such as how log in for cheking your reservation, how to confirm reservations, and so on in TOCoo!. Ladies and gentlemen, please refer to it!

Just for Remind:
Please do not worry, you can make a reservation without registering as a ToCoo! Member!

Contents
Registration method of ToCoo! Member
What is Guest Reservation?
[For Guest] Where can I check the reservation details after making a reservation?
[ For ToCoo! Member ] Where can I check the reservation details after making a reservation?
Conclusion

Registration method of ToCoo! Member

From the top page of ToCoo! Website, please press the “New Account” button on the upper right.

Then, you can see “Create New Account” page will appear as shown in the image below.
Please fill in the details, confirm the Agreement, and press the red button, “Create New Account”.

After submitting the application, You will receive a verification e-mail from ToCoo!. Please check the verification e-mail within 24 hours and follow the steps to log in.
Then, you can make a reservation on the ToCoo! website as a ToCoo! Member.


What is Guest Reservation?

Guest Reservation is the rental car reservation that make a reservation for a rental car on the ToCoo site without registering as a ToCoo! Member.

Whether you are a Guest or a ToCoo! Member, the rental frame, price, plan and options are the same.

[For Guest] Where can I check the reservation details after making a reservation?

After the reservation is confirmed, a reservation confirmation email will be sent to you with your guest account. You can check the guest account at the reservation confirmation email.

After submitting the reservation, You will receive a Reservation Confirmation email from ToCoo!. Please make sure to check your email box after making your reservation. If you do not receive an email, it is possible that you entered the wrong email address when filling out the customer reservation form.

After making a reservation, you will receive a [ToCoo!] Reservation Confirmation email. If you can not find the email, please submit an inquiry with ToCoo’s Inquiry Form.

Please note that the Guest-only account will be send with the [ToCoo!] Reservation Confirmation (at the bottom of the email), so please check it.

Log-in Page

（Example）Account for Guest-only

Reservation Number:　TC-999999-999999
・Password: aabbccdd

The example of above is the login information for Guest-only account. So please be sure to log-in at the Guest field (on the right side of the login page).

[For ToCoo! Member] Where can I check the reservation details after making a reservation?

After submitting the reservation, you will receive a Reservation Confirmation email from ToCoo!. Please make sure to check your email box after making your reservation. If you can not find the email, please submit an inquiry with ToCoo’s Inquiry Form.

As a ToCoo! Member, you can check your reservation information at the My Page after a reservation is confirmed.

If you log in as a ToCoo! Member and press “the green man icon” on the top right of ToCoo’s top page, you will find “My Reservation”. You can check your pending reservations by entering the “My Reservation” page.

Conclusion

  • You can make a reservation without registering ToCoo! Member.
  • Whether you are a Guest or a ToCoo! Member, the rental frame, price, plan and options are same.
  Guest ToCoo! Member
Resercation Conformation Email 〇 〇
Account Registration ✖ 〇
Account Issue (with runtime password) 〇 ✖
My Page ✖ 〇
Reservation History ✖ 〇

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Introduction of Tocoo! ETC Card and Notes on Renting Tocoo! ETC Card

バクコウビョウ

The ETC card is a service that most Japanese people use when using the expressway.

In addition to not having to stop and use cash to pay when passing the expressway gate, you can also get some discounts on the toll.

If you want to use this service when you are traveling by car in Japan, please be sure to read this article and make the ETC card reservation together with the car rental reservation!

 

All ToCoo! rental cars are automatically equipped with an ETC equipment / ETC card reader.

But please note that the ETC equipment/ETC card reader is just a machine installed on the car to read the ETC card, and does not include the ETC card inside.

Therefore, if you need an ETC card, please make a reservation together with the car rental reservation.

 

Detailed explanation of ETC card reservation method:

  • Only accept ETC card reservation within 14 days to 60 days before the car pick-up date
    Due to the time required to arrange delivery, our ETC card can only be applied for together with the car rental reservation 14 days before the car pick-up date

 

  • Here, we are going to explain how to add ToCoo! ETC card as an option when you make the reservation:
    1.  Once you find a car that you want to book, press “book now”.


    2.  Select the options you want to add and then press “next”.


    3. Fill in your information.


    4. Select “ETC card rental” at the【ToCoo! Options】column.


    5. Fill in your payment details and then press “confirm”.



  • When making a reservation, you can click the “?” icon to view more information about the ETC card rental service.
  • There is also a detailed explanation of the ETC card deposit under the words “【Tocoo! Options】”.



Detailed explanation of how to pick up and return the ETC card:

  • About the locations where ETC cards can be picked up
    Since Tocoo! is only an online car rental agency, not a car rental company that rents cars directly to customers, if customers reserve an ETC card through us, we will need to mail the ETC card to you.

    However, because the car rental shop does not accept parcel delivery service, we can only send it to the designated Airport Convenience store. We hope you will be able to understand.

 

  • About how to select where to pick up your ETC card
    Here, we are going to explain how to select where to collect your ETC card when you make the reservation:
  1. After selecting the option of ” ETC card rental”, the display of “Pickup Location” will appear under ” Add options”


  2. Please confirm the default pickup location.
    If you want to pick up at the default pick up location, just complete the reservation
    If you want to pick up at a location other than the default pickup location, please tick “Change delivery location”

  3. You can choose another designated Airport Convenience store, and then fill in your information.


  4. Press “Confirm” to confirm your reservation


※Precautions※

  • ToCoo! Options are not available to pick up at Rental Car Outlet. You can pick up your ToCoo! Options at Convenience Stores that ToCoo! designated.
  • If the ToCoo! Option package are not received due to an incorrect name, email address, or delivery store, the customer is responsible.
  • When you pick up your ToCoo! Option Package, you will need the QR Code link that ToCoo! sent to you. When you present it at the Convenience Store counter, you can pick up ToCoo! Option Package.

 

  • About the ETC card pick up date

Since we need to ensure that the customer only uses the ETC card during the rental period, we can only send the ETC card before the customer’s car pickup date.

This means that we can only ensure that you can pick up the ETC package on the day or the day before your car pick-up date.

If you need to ensure that you can pick up the ETC card in advance, you can apply for early use of the ETC card. Then there will be an additional fee for the ETC card.

The additional rental fee for the ETC card is 330 JPY / day.

If necessary, please contact us through the inquiry form.

https://www2.tocoo.jp/en/inquiry

 

After completing the reservation application, usually we will send the parcel (your ToCoo options) to the location you specified three days before your car pick-up date.
Also, usually the post office will be able to deliver it to the designated location as early as the day before.
However, it cannot depend on the promise of the post office, there may be delays, please understand.
A QR Code link will be emailed to you after delivery.

 

  • About how to return the ETC card

For returning the ToCoo! ETC card,

＊Please be sure to take out the ETC card when returning the car.
there is an instruction manual and postage-paid, pre-addressed return envelope included in the package.

Please put the ToCoo! ETC card in the envelope enclosed in your package, then post it from any post box or post office in Japan.
After using the ETC card, please be sure to mail it to us within the return date, if it is not returned on the scheduled date, an extra fee will be charged.
The return date is from the day the car is returned to the day after the car is returned.

For more details, please read the following page:
https://www2.tocoo.jp/inbound/pdf/tocoo_options/en/etc_terms.pdf

 

Others

  • For the ETC card of the car rental company

You can also rent the ETC card from the car rental company on the pick-up day.

But please note that their ETC card does not have the expressway pass.

They generally have ETC cards for rent, but we cannot guarantee that they will have ETC cards in stock on the day you pick up the car.

We also cannot make reservations or purchase the ETC card of the car rental shop for you,

because the ETC card of the car rental company is not our product, please forgive us.

 

  • For the KEP ,CEP, HEP etc.

Unfortunately, KEP, CEP, HEP etc. all of the Expressway Pass offered by NEXCO Japan are not for purchase at TOCOO! now.

We only have TEP and ToCoo! Unlimited ETC Pass.

If you need KEP, CEP, HEP etc., please make a reservation without an ETC card.

Then check with your rental car shop to see if they can provide it.

 

If they can provide it, you may need to rent their ETC card.

So, please make a reservation without an ETC card.

 

However, we cannot guarantee all the rental car stores can provide you with the Expressway Pass.

And since it is not our product, we are sorry that we cannot book it for you.

 

 

If you still have any questions, please feel free to contact us through the inquiry form.

https://www2.tocoo.jp/en/inquiry

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Christmas in Japan

tocoo

Every December brings the season to celebrate Christmas around the world, and Japan is no exception. Christmas in Japan has many unique characteristics as part of Japan’s culture. This time we would like to introduce to you how Japanese people celebrate Christmas.

 

  • Fried chicken and Christmas cake
  • Who to celebrate with
  • Ending the 25th night

 

Fried Chicken and Christmas Cake

In the United States and elsewhere, Christmas dinner is a roast turkey or ham, but the dish most associated with Christmas in Japan is fried chicken. Since turkey is difficult to find in Japan, it was replaced with chicken instead. Demand for fried chicken in Christmas season in Japan is very high, with fast food chains such as Kentucky Fried Chicken and butcher shops accepting reservation as soon as December 1st. As Christmas draws nearer, fried chicken and roast chicken will be sold at convenience and grocery stores, so you will be able to see the unique Christmas atmosphere.

 

 

 

It is said that eating cake at Christmas is a staple for Japanese people. To produce a sense of Christmas, it is a common practice to arrange fruits and decorate it with Santa and other motifs. Incidentally, on the night of December 25, many cake shops will be selling their goods for half-price,  so if you want to enjoy a more cost-effective Christmas, please time your shopping as such!

The origin of Christmas cake in Japan began with a campaign in 1922 when cake manufacturer Fujiya started selling a cake decorated with cream with the catch phrase “Let’s eat cake at Christmas!” At that time, cake was a luxury good, and ordinary people could not easily buy one, but around the 1970s, the custom to eat Christmas cake spread through every home in Japan. Whipped cream and strawberry Christmas cakes are the most popular in Japan today, but there are a variety of other flavors and decorated cakes.

 

Who to celebrate with

At Christmas time, Japanese people often spend more time with their romantic partner than with their families. So, for Japanese people, Christmas and Valentine’s Day are the two big romantic holidays for lovers.

By the way, it’s the same for children in Japan that Santa Claus brings Christmas presents to good children.

 

 

 

Ending on the 25th night

A happy Christmas will be finished at night on December 25th. The shop displays and Christmas decorations are changed immediately after closing on the 25th, and on the 26th we will enter 100% New Years mode. Of course, the Christmas tree will be put away and the traditional New Years kadomatsu (bamboo decoration) will be brought out.

 

 

 

Summary
While incorporating Japanese customs, Christmas has evolved from the original for many years and Japan’s unique Christmas is now fully established. In December, Christmas songs playing throughout the town are not only Western traditional songs and pop music, but also Japanese original Christmas songs. Also in this season, TV and anime will also be broadcasting their Christmas episodes.

If you visit Japan in winter, why not enjoy a unique “Merry Christmas” in Japan?

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Kansai International Airport and New Chitose Airport Latest Updates

tocoo

Due to the typhoon damage that occurred on September 4, 2018, Osaka’s Kansai International Airport has been temporarily closed. Additionally, New Chitose Airport in Hokkaido has also been put under restrictions due to the damage caused by the earthquake that occurred on September 6, 2018. There are also many rental car outlets which are closed temporarily. If you are preparing to travel soon, please be careful and check the details.

１、Kansai International Airport Status
２、New Chitose Airport Status
３、Information for those considering cancelling their travel plans


1. Kansai International Airport Status

Status Notes Last updated
Kansai International Airport 【KIX homepage】https://www.kansai-airport.or.jp/en 2018/9/7
Nissan Rent a Car Closed until 10/8 2018/10/4
Toyota Rent a Car Reopens for business on 10/12. 2018/10/12
Times Car Rental Resuming Operations 2018/10/10
Nippon Rent a Car Closed until 10/6. Reopens for business at 8:00 AM on 10/7. 2018/10/5


2. New Chitose Airport Status
Note: If you already have a reservation during the following closure dates, your rental car reservation will be carried out as usual.

Status Remarks Last updated
New Chitose Airport Normal operation 【CTS homepage】http://www.new-chitose-airport.jp/en/ 2018/9/10
Nissan Rent a Car Normal operation 2018/9/10
Nippon Rent a Car Normal operation 2018/9/10
Toyota Rent a Car Normal operation 2018/9/10
Budget Rent a Car Normal operation 2018/9/10
Times Car Rental Normal operation 2018/9/10
Hokkaido Travel Rent a Car Normal operation 2018/9/10
Car Rental Hokkaido Normal operation 2018/9/10
Honda Rent a Car Normal operation 2018/9/10
Nikku Rent a Car Normal operation 2018/9/10
Samurai Rent a Car Normal operation 2018/9/10
NICONICO Rent a Car Normal operation 2018/9/10
Family Rent a Car Normal operation 2018/9/10
World Rent a Car Normal operation 2018/9/10
Karaoke Rent a Car Normal operation 2018/9/10


3. Information for those considering cancelling their travel plans

※If you cancel your trip, please cancel your rental car reservation as well.
Cancellation form → https://www2.tocoo.jp/en/member/login
If you can’t cancel your reservation from the website, please contact ToCoo!
【Contact】 rc-cs@coocom.co.jp

<Caution> Although we try to post the latest and accurate information, we do not guarantee its completeness, accuracy, or usefulness. Please check the website of each company for accurate information.

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