Have you ever had a problem with the Want to rent a car but don’t know where to start? Found a car you want to rent and want to add options to reserve but don’t know where to add? This article is for customers who are having trouble booking And We will tell you for renting a car on the ToCoo! website! Please read to the end and refer to it when making a reservation～
When you enter the ToCoo! website, the screen below will be displayed.
When you see this screen, select the date/location/car you want to reserve and search for rental cars that you can rent. As an example of this search, we will search with the following reservation details. ・Pick up/Return date：Apr 16, 2025 ・Pick up/Return area：New-Chitose Airport ・Car Class：Mini-van
If you enter the above search contents, the following screen will be displayed.
Thesearch procedure is below. 1.Select the date/time you want to pick up car in the【Pick up】field. For example, select Apr 16, 2025
2.Select the place where you want to pick up car at【Pick up】field An example would be New Chitose Airport. So, select “New Chitose Airport” in the【Airport】field. ＞If you want to pick up car at another airport outlet, please search for the airport name and select it. ＞If you want to ride in a place other than the airport outlet, click on【One-way】and select【prefecture】and【Area】
3.Select the date/time you want to return car in the【Drop-off】field. For example, select Apr 16, 2025
4.Select the place where you want to return car at【Drop-off】field. ＞If you want to return the car at the same place as the pick-up place, please click【Return】 ＞If you want to return the car at an airport outlet, click【Airport】, search for the name of the airport you want to return to, and select it. ＞If you want to return the car to a place different from the pick-up place, click on【One-way】and select【prefecture】and【Area】
5.Please select【Car Class】in【Add More details】 For example, select a minivan.
6.If there is an option you want, select the option you want in the【Options】field. ＞To get more search results, you don’t have to select. ＞There are currently no selections for snow tire options on our site. If you want it, please contact us after booking.
7.If there is a plan you want, please select the plan you want in the【Choose Plan】field. Please check【2. Plan description】for each plan description. ＞To get more search results, you can search with【All Plans】as is.
After searching with the above procedure, the search results screen will be displayed.
If you search with the desired conditions and the following screen is displayed, there are two possible things to consider. ①It is thought that there is no car inventory. ②It is possible that the period you want to reserve is not yet available for reservation. The description is below.
If your desired car return date is not within 6 months of today’s date, no cars will be available. You will be able to book if the rental car return date is within 6 months of today’s date. For example, if you want to make a reservation on August, you will be able to make the reservation from March
Get to know our website plans! 【Plan description】
The plans listed in the【Choose Plan】section are as follows. ・Nissan Full Coverage Plan ・Early Bird Pay Now Plan ・Car Model Specify Plan ・Full Coverage Plan ・ToCoo! Japan Traveler Support Plan ・Snow Tire Plan
However, there are 3 main plans that you can choose from on our site.
・Early Bird Pay Now Plan This plan is a plan that if you book before 45 90 120 before the car pick up date, you can get a maximum 15% discount on rental fees. And cancellation charge is incurred immediately just after the reservation is confirmed. The cancellation policy of Early Bird Pay Now Plan is different from the others. Please be sure to note it beforehand. https://www2.tocoo.jp/en/campaign/index?campaign_id=1781
The following plans can be selected during the winter season.
・Snow Tire Plan This is a plan with snow tires included in the plan. ※Notes※ This plan is available in winter, but not in all regions. Most of the regions are mainly Hokkaido and Tohoku region. If you can’t find this plan and want snow tires, please contact us after booking.
Once the search results are displayed, select your favorite car/plan. Then, let’s proceed to [ Reservation ]! Here is the progress of [How to make a Reservation].
First, select the Plan you like, and then please click [Book Now].
After clicking [Book Now], the following screen will be displayed. On this screen ([1.Car Info]), you can add options which are from car rental outlet. (e.g. child seat, compensation coverage) If you want to add car rental outlet options, please click [Add] which is placed right side of the option that you want to add. If you don’t want to add it, click [Remove]. For example, we are added a child seat option in this image. * In this screen, Prices displayed that tax is exincluded *
After finishing ro add any options, click [Next] to go to the next page.
After clicking [Next], the below screen ([2.Details]) will be displayed. This page has list for fill out information of [Reservation Details], [Customer Information], and [Payment Details]. Please enter the required information according to the instructions. * In this screen, Prices displayed that tax is included * *There are two payment methods. ①Pay in advance by credit card and ②Pay when you pick up the car. However, since the payment methods that are available at each car rental store are different, some stores only have ①Pay in advance by credit card OR ②Pay when you pick up the car. If you can select the payment method, the options for [Pay when you pick up the car] and [Pay in advance by credit card] will be displayed under [Payment Method]. If it cannot be selected, it will be displayed as shown in the picture below.
*About ToCoo! option Please check the [- How to add Tocoo! option] part for adding ToCoo! Option. If you need Tocoo! option, please add it when you make a reservation. Tocoo! option cannot be added after a reservation is confirmed. If you want to add Tocoo! option after a reservation is confirmed, cancellation and re-book is required.
When you finish to fill out【2.Details】of Reservation Steps, click【Confirm】for the next page.
When you click【Confirm】【3.Confirm】will be displayed.
You can check the reservation information at【3.Confirm】If you finish to check, please click confirmed. ※Reservations have not yet been completed on this page.
If you finished to information of reservation, please go to【4.Finish】 When this page is displayed, the reservation will be completed.
After the reservation is confirmed, ToCoo! will send you an email of [[ToCoo!] Reservation Confirmation]. You can check the reservation details and notes in this e-mail.
Members Please log in using the email and password you registered when you made your account on the ToCoo! Member login page. Guests (Non-members) Please log in using the reservation number and password from your 【ToCoo!】 Reservation Confirmation email.
If you have any other questions, please feel free to contact us using the inquiry form. (English available) https://www2.tocoo.jp/en/inquiry
-How to add Tocoo! option You can add【ToCoo! Options】from [Customer Information] which is placed in Reservation steps of [2.Details]. → If you want to add ToCoo! option, click the name of that option. Example: In the photo below, we click [ETC card rental]. Then you can see check mark will appear. → Do not click any option that you do not want to add.
NOTE ※If you book a car via ToCoo, T.A.S. is mandatory for your booking (there are no exceptions). T.A.S. provides coverage for NOC (non-operation charge) and towing fees. ※Adding ETC card option is available *only 10 days before the pick up date
If you select the ETC card option, the [Pickup Location] item will be displayed
※If you select the ETC card option, the destination of the option will automatically be [ Airport Convenience store/Post Offices in/nearby the Airport ] .
※ETC card parcel pick up location will automatically be *The designated convenience stores/Post Offices in/nearby the Airport
※NOTE※ We regret to inform you that we are not able to offer delivery to a rental car outlet. Car rental outlets do not receive the parcel including ETC card ,since it is a valuable item. They do not take any responsibility to receive/keep a valuable item.
If you have any further questions, please do not hesitate to contact us via Inquiry Form below.
When you arrived in Airport, have you ever worry about finding the place of Airport Rental Car Reception Counter? This article is for customers who need to find the Airport Rental Car Reception Counter after arriving at the Airport. Below we will guide you on how to find the Airport Rental Car Reception Counter without any problems after you arrive in Airport.
New Chitose Airport There are two rental car counters inside New Chitose Airport. 1) Domestic terminal building 1F 2) International terminal building 1F
＜Recommended route＞
①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car and go to the Convenience store in the airport to pick up the ETC card(In case you want to pick up the car first)
②After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the Convenience store in the airport ⇒Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet(In case you want to pick up your ETC card first.)
③After completing the immigration procedures, go out from the arrival exit ⇒ Contact the rental car outlet ⇒ Move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car and go to the Convenience store in the airport to pick up the ETC card(In case you want to pick up the car first)
④After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the Convenience store in the airport ⇒Contact the rental car outlet ⇒ Move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet(In case you want to pick up your ETC card first.)
**Recommended route after arriving at the airport in ① ② ③ ④ are for customers who have an ETC card booking with TOCOO! (ToCoo! Option). -If you do not have an TOCOO! ETC card booking with TOCOO!, you do not need to pick up any packages at the post office/convenience store. -What ToCoo! Options are included in your reservation? You can check from the topic ■Tocoo option Fees & Delivery in your Reservation Confirmation email or check the details of your reservation on the website. You can check How to check the details of reservation confirmation email from the link below. https://x.gd/I50Go
a. Domestic terminal building
Domestic terminal building 1F
Red Mark is the location of the rental car reception counter in Domestic terminal building.
Rental car reception counter is placed in Domestic terminal building 1F.
At the Red Mark, there has Rental car reception counters of Toyota Rent A Car New Chitose Airport Poplar Shop, Suzuran Shop, NISSAN Rent a Car New Chitose Airport, Honda Rent A Car Chitose Shop, NIPPON Rent a Car New Chitose Airport Branch and Avis/Budget Rent a Car New Chitose Airport Branch.
★<Domestic terminal building> When arriving at Arrival Gate 1 ★ After completing immigration procedures, please turn left. Then, proceed toward Arrival Gate 2, 3. The car rental counters are located near the Arrival Gate 2, 3.
★<Domestic terminal building> When arriving at Arrival Gate 2, 3★ After completing immigration procedures, please turn left. When proceed forward little bit, the car rental counters are located near the Arrival Gate 2, 3.
★<Domestic terminal building>When arriving at Arrival Gate 4★ After completing immigration procedures, please exit the arrivals exit through the automatic door in front of you. Then, turn right and go straight on the sidewalk for about 100m. Get in to the automatic door which is placed at the right side, then you can see the car rental counters.
★<Domestic terminal building>When arriving at Arrival Gate 5 ★ After completing immigration procedures, please proceed toward Arrival Gate 4. Then, please exit the arrivals exit through the automatic door which is placed front of Arrival Gate 4. Then, turn right and go straight on the sidewalk for about 100m. Get in to the automatic door which is placed at the right side, then you can see the car rental counters.
b. International terminal building
International terminal building 1F
Red Mark is the location of the rental car reception counter in International terminal building.
Rental car reception counter is placed in International terminal building 1F.
At the Red Mark, there has Rental car reception counters of Toyota Rent A Car New Chitose Airport Poplar Shop, Suzuran Shop, NISSAN Rent a Car, Honda Rent A Car, and NIPPON Rent a Car and Avis/Budget Rent A Car.
★ <International terminal building> When arriving at Arrival Gate 5 ★ After completing immigration procedures, please exit the arrivals exit and turn left twice to find the escalator. Please head to the 1F with the escalator. When you get off the escalator, there is a rental car reception counter for each company on the left.
After arriving at the rental car reception counter, please contact the store using the direct dial phone at the reception counter. After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet. After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!
※Note※ Car Rental Hokkaido New Chitose Airport Shop, Hokkaido Travel Car Rental New-Chitose Airport Shop, and Nikku Rental Car New Chitose Airport Shop do not have any Rental car reception counters. If you want to use the shuttle service of the above 3 stores, please contact the store directly. Please check your reservation confirmation email for details.
■when returning the car When the reserved return date comes, return the car to the reserved return time/outlet!
※Returning a car directly at New Chitose Airport is NOT allowed.Please return the car to the outlet where you made the reservation.
Toyota Rent A Car New Chitose Airport Poplar Shop, Suzuran Shop NISSAN Rent a Car New Chitose Airport Honda Rent A Car Chitose Shop NIPPON Rent a Car New Chitose Airport Shop Avis/Budget Rent A Car New Chitose Airport Shop have their own shuttle services to the airport after returning the car.
2.Fukuoka Airport There are 1 Airport Rental Car Reception Counter inside Fukuoka Airport 1) International terminal building 1F ※Please make sure, Domestic terminal building do not have any Car Reception Counter.※
＜Recommended route＞
①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car and go to the Convenience store in the airport to pick up the ETC card(In case you want to pick up the car first)
②After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the Convenience store in the airport ⇒Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet(In case you want to pick up your ETC card first.)
**Recommended route after arriving at the airport in ① and ② are for customers who have an ETC card booking with TOCOO! (ToCoo! Option). -If you do not have an TOCOO! ETC card booking with TOCOO!, you do not need to pick up any packages at the post office/convenience store. -What ToCoo! Options are included in your reservation? You can check from the topic ■Tocoo option Fees & Delivery in your Reservation Confirmation email or check the details of your reservation on the website. You can check How to check the details of reservation confirmation email from the link below. https://x.gd/I50Go
International terminal building 1F
Red Mark is the location of the rental car reception counter in International terminal building.
Rental car reception counter is placed in International terminal building 1F. ※Please make sure, Domestic terminal building do not have any Car Reception Counter.※
At the Red Mark, there has Rental car reception counters of Toyota Rent a Car Fukuoka Airport International Shop, Nissan Car Rental Fukuoka Airport International Terminal Shop and Budget/AVIS Fukuoka Airport International Terminal shop.
※Note※ Nissan Car Rental Fukuoka Airport shop, Nippon Rental Car Fukuoka Airport-Daiichi shop and Budget Fukuoka Airport Domestic Terminal shop are within walking distance from the domestic terminal, so there is no pick-up service.
★ When arriving at <International terminal building>★ After completing immigration procedures, turn left and head towards the HIS Travel Service Center. The rental car counter is located near the HIS Travel Service Center.
★ When arriving at <Domestic terminal building>★ After completing immigration procedures, exit the domestic terminal building, and head towards the international terminal building. When you arrive at the international terminal building, head towards the HIS Travel Service Center. The car rental counter is near the HIS Travel Service Center.
After arriving at the rental car reception counter, please contact the store using the direct dial phone at the reception counter. After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet. After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!
■when returning the car When the reserved return date comes, return the car to the reserved return time/outlet!
※Returning a car directly at Fukuoka Airport is NOT allowed.Please return the car to the outlet where you made the reservation.
Toyota Rent a Car Fukuoka Airport International Shop ,Nissan Car Rental Fukuoka Airport International Terminal Shop and Budget/AVIS Fukuoka Airport International Terminal shop have their own shuttle services to the airport after returning the car.
3.Kansai International Airport
※Kansai International Airport Rental Car Outlets are placed inside of the Airport. So Kansai International Airport do not have any The rental car reception counter.※
＜Recommended route＞
①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car outlet inside/outside the airport ⇒ Pick up car and go to the Convenience store in the airport to pick up the ETC card(In case you want to pick up the car first)
②After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the Convenience store in the airport ⇒Go to the rental car inside/outside the airport ⇒ Pick up car at rental car outlet(In case you want to pick up your ETC card first.)
**Recommended route after arriving at the airport in ① and ② are for customers who have an ETC card booking with TOCOO! (ToCoo! Option). -If you do not have an TOCOO! ETC card booking with TOCOO!, you do not need to pick up any packages at the post office/convenience store. -What ToCoo! Options are included in your reservation? You can check from the topic ■Tocoo option Fees & Delivery in your Reservation Confirmation email or check the details of your reservation on the website. You can check How to check the details of reservation confirmation email from the link below. https://x.gd/I50Go
●The stores that ToCoo! is collaborating with are as follows. ・Toyota Rent a Car Kansai Airport Shop ・Nissan Car Rental Kansai Airport Shop ・Nippon Rental Car Kansai Airport Shop ・Orix Rent A Car Kansai Airport Shop ・Budget Kansai International Airport Rinku Town station Shop ・AVIS Kansai International Airport Rinku Town station Shop
●There are 4 rental car shops in the airport. Each of the 4 stores can be reached by walking about 5 minutes from the Arrival Gate. ・Toyota Rent a Car Kansai Airport Shop ・Nissan Car Rental Kansai Airport Shop ・Nippon Rental Car Kansai Airport Shop ・Orix Rent A Car Kansai Airport
From now on, we will explain the location of each stores. ●The location of Toyota Rent a Car Kansai Airport Shop and Nissan Car Rental Kansai Airport Shop and Orix Rent A Car Kansai Airport Shop
After completing immigration procedures at the 1, 2 Terminal Building, please head to AERO PLAZA which is placed in Kansai International Airport. Toyota Rent a Car Kansai Airport Shop and Nissan Car Rental Kansai Airport Shop are placed at the 1F of AERO PLAZA. Red Mark of number 23 is the location of the Toyota Rent a Car Kansai Airport Shop ,Nissan Car Rental Kansai Airport Shop and Orix Rent A Car Kansai Airport Shop.
●The location of Nippon Rental Car Kansai Airport Shop After completing immigration procedures at the 1, 2 Terminal Building, please head to AERO PLAZA which is placed in Kansai International Airport. Nippon Rental Car Kansai Airport Shop is placed at the 2F of AERO PLAZA. Red Mark of number 23 is the location of the Nippon Rental Car Kansai Airport Shop.
●The location of Avis/Budget Kansai International Airport Rinku Town station Shop ※Avis/Budget Kansai International Airport Rinku Town station Shop is not place inside of Kansai International Airport and there is no airport shuttle service provided.※
After completing immigration procedures, Please head to Rinku Town Station from Kansai Airport Station of JR/Nankai Railway. When you arrive at the Ticket Gate of Rinku Town Station, turn left and take Exit 5. Take the elevator or stairs and going down to the the ground floor and walk east along the overpass for 30m. Then you will find the store at the first intersection.
■when returning the car When the reserved return date comes, return the car to the reserved return time/outlet! ※Please note that there is no shuttle service from the rental car shop to the airport after returning the car at each shops.※ After returning the car, please go to the airport by yourself with any transportation you want.
4.Chubu Centrair International Airport
＜Recommended route＞
①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car outlet which is placed inside the Airport ⇒ Pick up car and go to the Convenience store in the airport to pick up the ETC card(In case you want to pick up the car first)
②After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the Convenience store in the airport ⇒Go to the rental car outlet which is placed inside the Airport ⇒ Pick up car at rental car outlet(In case you want to pick up your ETC card first.)
③After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car and go to the Convenience store in the airport to pick up the ETC card(In case you want to pick up the car first)
④After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the Convenience store in the airport ⇒Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet(In case you want to pick up your ETC card first.)
**Recommended route after arriving at the airport in ① ② ③ ④ are for customers who have an ETC card booking with TOCOO! (ToCoo! Option). -If you do not have an TOCOO! ETC card booking with TOCOO!, you do not need to pick up any packages at the post office/convenience store. -What ToCoo! Options are included in your reservation? You can check from the topic ■Tocoo option Fees & Delivery in your Reservation Confirmation email or check the details of your reservation on the website. You can check How to check the details of reservation confirmation email from the link below. https://x.gd/I50Go
The stores that ToCoo! is collaborating with are as follows. ・Nippon Rental Car Chubu International Airport Shop ・Orix Rent A Car Chubu International Airport Shop ・Toyota Rent a Car Chubu Centrair International Airport Shop ・Nissan Car Rental Chubu International Airport Shop ・Avis/Budget Chubu International Airport Shop
First, let’s start with the Avis/Budget Chubu International Airport store.
The Avis/Budget Chubu International Airport store is located outside the airport. So there is a free shuttle service. After arriving at Chubu Centrair International Airport and picking up your luggage, please contact to the car outlet for using the free shuttle service. Phone Number : 0569-36-3100(+81569-36-3100) If you are worried about the language, please use an our interpreter service. For details of the interpretation service, please check the “[ToCoo!] Itinerary Check” email sent to you before the date of boarding at *** Smart Drive Support ***.
※Please make sure, Avis/Budget Chubu International Airport Shop is not placed inside of Chubu Centrair International Airport※
After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet. After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!
★when returning the car★ When the reserved return date comes, return the car to the reserved return time/outlet! ※Budget/Avis Chubu International Airport Shop have their own shuttle services to the airport after returning the car. ※
Next, we will explain the following four stores. ・Nippon Rental Car Chubu International Airport Shop ・Orix Rent A Car Chubu International Airport Shop ・Toyota Rent a Car Chubu Centrair International Airport Shop ・Nissan Car Rental Chubu International Airport Shop
※Please make sure, these 4 stores are located within Chubu Centrair International Airport. So there is no rental car reception counter within the airport※ At that time, if you are not sure about the location of the rental car office at the pick up date, please inquire about the location of the car outlets at the information counter in Access Plaza. The location of the information counter is the light blue arrow.
Red Mark is the location of the 4 Car Outlets. After completing immigration procedures, Please head to the Access Plaza inside the Chubu Centrair International Airport. When you can find and see Access Plaza, turn right and take the elevator for moving to the 1st floor. When you arrived in the 1st floor, please turn left. Then please follow the signs for「レンタカー」with going straight.
★when returning the car★ When the reserved return date comes, return the car to the reserved return time/outlet! ※Please make sure only Avis/Budget Chubu International Airport shop has shuttle services to the airport after returning the car because other car outlets are placed inside the Chubu Centrair International Airport.※
If you have any further questions, please do not hesitate to contact us via Inquiry Form below.
When you arrived in Airport, have you ever worry about finding the place of Airport Rental Car Reception Counter? This article is for customers who need to find the Airport Rental Car Reception Counter after arriving at the Airport. Below we will guide you on how to find the Airport Rental Car Reception Counter without any problems after you arrive in Airport.
Narita Airport
There are two rental car counters inside Narita Airport. 1)Terminal 1 1F 2)Terminal 2 1F ※Please note that there is no rental car counter in Terminal 3.※
Terminal 1 1F
The red circle is the location of the rental car counter. Details are below.
※Customers using Terminal 3 should go to the counter in Terminal 2.
There are two ways to move from Terminal 3 to Terminal 2. ① Free bus from Terminal 3 to Terminal 2 ② On foot (It takes about 15 minutes on foot from the access passage (about 500m)
Below is an explanation of the rental car counter at ＜Terminal 1＞.
The rental car counter is on the first floor of Terminal 1.
The red circle number 14 is the location of the rental car counter.
At number 14, there are Toyota Rent a Car,Nissan Car Rental and Nippon Rental Car counters.
◆Customers who have made a reservation at Toyota Rent a Car Narita Airport outlet, Nippon Rental Car Narita Airport outlet, Nissan Car Rental Narita Airport outlet and Nissan Car Rental Narita Airport Terminal 1/2 outlet can use the counter on ＜the 1st floor of Terminal ＞.
＜Recommended route＞
①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car and go to the post office/Convenience store in the airport to pick up the ETC card(In case you want to pick up the car first)
②After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the post office/Convenience store in the airport ⇒Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet(In case you want to pick up your ETC card first.)
**Recommended route after arriving at the airport in ① and ② are for customers who have an ETC card booking with TOCOO! (ToCoo! Option). -If you do not have an TOCOO! ETC card booking with TOCOO!, you do not need to pick up any packages at the post office/convenience store. -What ToCoo! Options are included in your reservation? You can check from the topic ■Tocoo option Fees & Delivery in your Reservation Confirmation email or check the details of your reservation on the website. You can check How to check the details of reservation confirmation email from the link below. https://x.gd/I50Go
★<Terminal 1> When arriving at domestic flights and South Wing After completing immigration procedures, exit the arrivals exit, turn left, and proceed toward the central exit C1. The rental car reception counter is located near the Central Exit C1.
★<Terminal 1> When arriving at the North Wing After completing the immigration procedures, exit the arrivals exit, turn right, and proceed toward the central exit C1. The rental car reception counter is located near the Central Exit C1.
Next is the contents of the rental car counter at <Terminal 2>
The rental car reception counter is on the 1st floor of Terminal 2.
The red circle number 9 is the location of the rental car reception counter.
At number 9, there are Toyota Rent a Car,Nissan Car Rental and Nippon Rental Car counters.
※Customers using Terminal 3 should go to the counter in Terminal 2.
There are two ways to move from Terminal 3 to Terminal 2. ① Free bus from Terminal 3 to Terminal 2 ② On foot (It takes about 15 minutes on foot from the access passage (about 500m)
◆Customers who have made a reservation at Toyota Rent a Car Narita Airport outlet, Nippon Rental Car Narita Airport outlet, Nissan Car Rental Narita Airport outlet and Nissan Car Rental Narita Airport Terminal 1/2 outlet can use the reception counter on＜ the 1st floor of Terminal 2＞.
★<Terminal 2>When arriving at Arrival Gate A After completing immigration procedures, exit the arrivals exit, turn right, and proceed toward Terminal 3. The car rental counters are located near the B Arrivals Gate.
★<Terminal 2>When arriving at Arrival Gate B After completing immigration procedures, exit the arrivals exit and there is a rental car reception counter on the right.
After arriving at the rental car reception counter, please contact the store using the direct dial phone at the reception counter. After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet. After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!
■when returning the car
When the reserved return date comes, return the car to the reserved return time/outlet!
※Returning a car directly at Narita Airport is NOT allowed.Please return the car to the outlet where you made the reservation.
Toyota Rent a Car Narita Airport outlet, Nippon Rental Car Narita Airport outlet and Nissan Car Rental Narita Airport outlet have shuttle services to the airport after returning the car.
If you plan to return your car at Nissan Car Rental Narita Airport Terminal 1 outlet and Nissan Car Rental Narita Airport Terminal 2 outlet, please return your car at Nissan Car Rental Narita Airport outlet.There is a shuttle service from the store to the airport after returning the car.
Haneda Airport
There are three Airport Rental Car Reception Counters inside Haneda Airport. 1)Terminal 1 1F 2)Terminal 2 1F 3)Terminal 3 2F
Below we will guide you on how to find the Airport Rental Car Reception Counter in each Terminals.
Terminal 1 1F
Each color of marks is the place of Airport Rental Car Reception Counter. Here is the details.
Mark of number 5 is the place of Nissan Car Rental Haneda Airport outlet Reception Counter.
Mark of number 14 is the place of Toyota Rent a Car Haneda Airport outlet Reception Counter.
Mark of number 15 is the place of Nippon Rental Car Haneda Airport outlet Reception Counter.
＜Recommended route＞
①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car and go to Convenience store in the airport to pick up the ETC card(In case you want to pick up the car first)
②After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at Convenience store in the airport ⇒Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet(In case you want to pick up your ETC card first.)
**Recommended route after arriving at the airport in ① and ② are for customers who have an ETC card booking with TOCOO! (ToCoo! Option). -If you do not have an TOCOO! ETC card booking with TOCOO!, you do not need to pick up any packages at the post office/convenience store. -What ToCoo! Options are included in your reservation? You can check from the topic ■Tocoo option Fees & Delivery in your Reservation Confirmation email or check the details of your reservation on the website. You can check How to check the details of reservation confirmation email from the link below. https://x.gd/I50Go
★<Terminal 1>When arriving at the South Wing
➡When you head to Nissan Car Rental Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, proceed toward Arrival Exit 3, 4. The Nissan Car Rental Haneda Airport outlet Reception Counter is located near the Arrival Exit 4.
➡When you head to Toyota Rent a Car Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, turn right, and proceed toward Market Place in North Wing side. The Toyota Rent a Car Haneda Airport outlet Reception Counter is located near the Arrival Exit 5.
➡When you head to Nippon Rental Car Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, turn right, and proceed toward Market Place in North Wing side. The Nippon Rental Car Haneda Airport outlet Reception Counter is located near the Arrival Exit 6.
★<Terminal 1>When arriving at the North Wing
➡When you head to Nissan Car Rental Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, turn right, and proceed toward Market Place in South Wing side. The Nissan Car Rental Haneda Airport outlet Counter is located near the Arrival Exit 4.
➡When you head to Toyota Rent a Car Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, proceed toward Arrival Exit 5. The Toyota Rent a Car Haneda Airport outlet Counter is located near the Arrival Exit 5.
➡When you head to Nippon Rental Car Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, proceed toward Arrival Exit 6. The Nippon Rental Car Haneda Airport outlet Counter is located near the Arrival Exit 6.
Terminal 2 1F
Each color of marks is the place of Airport Rental Car Reception Counter. Here is the details.
Mark of number 4 is the place of Nippon Rental Car Haneda Airport outlet Reception Counter.
Mark of number 5 is the place of Nissan Car Rental Haneda Airport outlet Reception Counter.
Mark of number 21 is the place of Toyota Rent a Car Haneda Airport outlet Reception Counter.
★<Terminal 2> When arriving at the 1, 2, 3 Arrival Exit
➡When you head to Nippon Rental Car Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, proceed toward Meeting Point 1. The Nippon Rental Car Haneda Airport outlet Reception Counter is located between the Arrival Exit 2, 3.
➡When you head to Nissan Car Rental Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, proceed toward Meeting Point 1. The Nissan Car Rental Haneda Airport outlet Reception Counter is located near the Arrival Exit 3.
➡When you head to Toyota Rent a Car Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, turn left, and proceed toward Meeting Point 2. The Toyota Rent a Car Haneda Airport outlet Reception Counter is located near the Arrival Exit 5.
★<Terminal 2>When arriving at the 4, 5, 6 Arrival Exit
➡When you head to Nippon Rental Car Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, turn left, and proceed toward Meeting Point 1. The Nippon Rental Car Haneda Airport outlet Reception Counter is located between the Arrival Exit 2, 3.
➡When you head to Nissan Car Rental Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, turn left, and proceed toward Meeting Point 1. The Nissan Car Rental Haneda Airport outlet Reception Counter is located near the Arrival Exit 3.
➡When you head to Toyota Rent a Car Haneda Airport outlet Reception Counter. After completing immigration procedures, exit the arrivals exit, proceed toward Meeting Point 1. The Toyota Rent a Car Haneda Airport outlet Reception Counter is located near the Arrival Exit 5.
Terminal 3 2F
The red circle number 16 is the location of the Rental Car Reception Counter.
Nippon Rental Car Haneda Airport outlet Reception Counter, Nissan Car Rental Haneda Airport outlet Reception Counter, Toyota Rent a Car Haneda Airport outlet Reception Counter are placed at Haneda Airport Terminal 3 2F
After completing immigration procedures, exit the arrivals exit. The Airport outlet Reception Counters are located left side at the straight forward.
After arriving at the rental car reception counter, please contact the store using the direct dial phone at the reception counter. After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet. After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!
■when returning the car
When the reserved return date comes, return the car to the reserved return time/outlet!
※Returning a car directly at Haneda Airport is NOT allowed.Please return the car to the outlet where you made the reservation.
Toyota Rent a Car Haneda Airport outlet, Nippon Rental Car Haneda Airport outlet and Nissan Car Rental Haneda Airport outlet have shuttle services to the airport after returning the car.
If you have any further questions, please do not hesitate to contact us via Inquiry Form below.
Difficult to book due to not knowing much about Japanese prefectures.
Want to return the car to a different outlet than the pick up outlet.How is it possible?
Which outlet is the nearest outlet to the Theme Park?
Have you had any problems like aboves when you book a car rental?
Hi! Let us introduce the tips to find your best car rental outlet by using ToCoo! SEARCH System. Hope these tips help you much to find your most convenient outlet.
On the TOP page of ToCoo! website, you can search cars and outlets by inputting the requirements in the columns of “Find car deals”. There are 2 ways to search, “Filter Search” and “Keyword Search”
a. Filter Search
You can set the pick up outlet from “Airport”s or “Area”s. When you choose “Airport”, all airports ToCoo! offers outlets throughout Japan are shown in the Pull-down menu. When you choose “Area”, the prefecture can be chosen on the Pull-down menu, then the district/area can be chosen.
Difficult to find my convenient outlet, since I do not know the prefectures of Japan. What should I do?
No worries! We offer you “Keyword Search” to find the outlet by a keyword. Let’s check the following!
b.Keyword Search
If you give a check on “Keyword Search” like the image below, the search method will be changed.
Let us explain how to use it!
①Please input the keyword of the LOCATION.
②Please choose the preferred location from the shown suggestions. (Choosing from the suggestions is necessary. Unless you choose the one from them, the result can not be shown) Please contact ToCoo!, in case your preferred location is not shown.(There might be no outlet in that area)
This time, we told you How to use ToCoo! SEARCh System. Hope this can help you to find the best outlet.
2. What is Drop Off?
Drop off option is the option to be able to return the car to a different outlet than the pick up outlet.
Please notes that there are outlets that do not accept drop off cars from different outlets.
a. How to add Drop Off option
You should add the Drop Off option beforehand in case you would like to drop off a car to the different outlet.
Once a reservation is confirmed, any alteration can not be made. If you would like to add the Drop Off option after the reservation is confirmed, please cancel the reservation and re-book with the option.
In case of searching via “Filter Search” Please UNCHECK “Same as pick up”, and choose “Airport” or “Area”. And choose the preferred one from the suggestions.
In case of searching via “Keyword Search” Please check “Return to different outlet” and input the preferred location name, then choose the one from the suggestions. (Choosing from the suggestions is necessary. Unless you choose the one from them, the result can not be shown) In case there is no result, it means there is no outlet accepting the Drop Off option. Please try with the other area to drop off.
Frequently searched outlets
Here is the list of the outlets frequently searched and inquired to ToCoo! Customer Support Team.
a. Nearest outlet to Tokyo Disney Resort
Chiba Prefecture, Urayasu area is the nearby area. Please search by “prefecture” as Chiba and “Area” as Urayasu under “Filter Search”.
Nippon Rental Car Urayasu 3 minutes walking to Urayasu Station
Toyota Rent a Car Urayasu Yanagidori 12 minutes walking to Urayasu Station
b. Nearest outlet to Universal Studio Japan
Unfortunately, there is no outlet nearby USJ, though USJ is located in Fukushima-u, Osaka.
Even at the nearest outlet, you should change trains to access USJ from the outlet.
NIPPON Rent A Car Bentenchō Station It is approximately 37 minutes by changing trains to USJ.
Taking Osaka Circle Line(Kanjo-sen) at JR Bentencho Station->Change to JR Yumesaki Line at Nishi Kujo Station->USJ Station
c. Nagoya Station
Please search by “prefecture” as Aichi and “Area” as Nagoya(Nagoya Station) under “Filter Search”.
Customers who have reserved an ETC card and picked it up at the airport post office, do you have difficulty finding the post office? This article is to introduce you how to find the airport post office after arriving at the airport. Please be sure to know the location of the post office before departure.
Below we will guide you on how to find the location of the airport post office without any problems, so if you get lost in the airport hall, be sure to check here!
The post office at New Chitose Airport is located in the Domestic Terminal (Terminal 2). There is no post office in the International Terminal, so if you are using international flights, please go to the Domestic Terminal.
Recommended route:
① Arrive at domestic flight → Go to the post office to pick up the ETC card → Go to the car rental counter ② Arrive at the international flight → Move to the domestic flight → Go to the post office to pick up the ETC card → Go to the car rental counter
Access: 2F New Chitose Air Port Post Office 〒066-0012 Bibi,Chitose-shi,Hokkaido（New Chitose Airport Terminal 2 2F） Hours of business： Weekdays 9:00～17:00 Saturday 9:00～17:00 Sundays, National Holidays 9:00～17:00
After arriving at Domestic Terminal 2, please go to District C. The post office is circled in red in the map.
2.Narita Airport Terminal 1
There are a total of two post offices at Narita Airport. But not in terminal 3! Below is the guide to the post office in Narita Airport Terminal 1.
Recommended route:
Arrive at Narita Airport Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter
Access: 4F Narita International Airport Post office Terminal 1 Building Office 4F, Narita International Airport Terminal 1, Goryo Bokujo, Narita City, Chiba Prefecture 〒282-8799 Hours of business： Weekdays 08：30－19：00 Saturday 08：30－18：00 Sundays,National Holidays 08：30－18：00 *Since it is a limited-service Yu Yu counter (ゆうゆう窓口), you can only receive an ETC card, but you cannot return it. When returning the ETC card, please put it in the mailbox.
After arriving at the 4th floor of Terminal 1, please proceed towards No.69. The post office is circled in red in the map.
3.Narita Airport Terminal 2
There are a total of two post offices at Narita Airport. But not in terminal 3! Below is the guide to the post office in Narita Airport Terminal 2.
Recommended route:
Arrive at Narita Airport Terminal 2 → Go to the post office to pick up the ETC card → Go to the car rental counter
Access: 3F Narita International Airport Post office Terminal 2 Building Office 3F, Narita International Airport Terminal 2, Furugome, Narita City, Chiba Prefecture 〒282-8799 Hours of business： Weekdays 08：30－19：00 Saturday 08：30－18：00 Sundays,National Holidays 08：30－18：00 *Since it is a limited-service Yu Yu counter (ゆうゆう窓口), you can only receive an ETC card, but you cannot return it. When returning the ETC card, please put it in the mailbox.
After arriving at the 3th floor of Terminal 2, please go north. It is located near the “North Exit 2”. The red circled “No. 8” in the map is the post office.
4.Haneda Airport Terminal 1
There is only one post office in Terminal 1 in Haneda Airport. Customers arriving at Terminals 2 and 3 should proceed to Terminal 1. Below is the guide to the post office in Haneda Airport Terminal 1.
Recommended route:
①Arrive at Haneda Airport Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter ②[Saturdays, Sundays, public holidays] Arrive at Haneda Airport Terminal 1 → Pick up the car at the car rental counter → Go to Kamata Post Office to collect the ETC card
Access: 1F Haneda Airport Post Office 1F, Haneda Airport Terminal 1, 3-3-2,Hanedakuko,Ota-ku,Tokyo〒144-0041 Hours of business： Weekdays：9:00～17:00 Saturdays, Sundays, public holidays：closed If you want to pick up your ETC card on Saturdays, Sundays, and public holidays, we recommend you pick it up at the <Kamata Post Office> near Haneda Airport. Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.
After arriving at the 1st floor of Terminal 1,head towards MARKETPLACE and it is No.7 on the map. The post office is circled in red in the map.
5Chubu Centrair International Airport
The post office to pick up the ETC card at Chubu Centrair International Airport is automatically set as <Tokoname Post Office Centrair Office>. Terminal 1 only. Customers arriving at Terminals 2 should proceed to Terminal 1. Below is the guide to the Tokoname Post Office Centrair Office.
Recommended route:
①Arrive at Chubu Centrair International Airport Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter ②Arrive at Chubu Centrair International Airport Terminal 2 → Move to Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter ③[Saturdays, Sundays, public holidays] Arrive at Chubu Centrair International Airport Terminal 1/2 → Pick up the car at the car rental counter → Go to Tokoname Post Office to collect the ETC card
Access: 1F Terminal 1 Tokoname Post Office Centrair Office 1F, Chubu Centrair International Airport Terminal 1, Centrair, Tokoname City, Aichi Prefecture 〒479-8799 Hours of business： Weekdays：9:00～17:00 Saturdays, Sundays, public holidays：closed If you want to pick up your ETC card on Saturdays, Sundays, and public holidays, we recommend you pick it up at the <Tokoname Post Office > near Haneda Airport. Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.
After arriving at the 1st floor of Terminal 1,it is on the other side of the Lawson convenience store. The post office is circled in red in the map.
6.Kansai Airport
The Post Office in Kansai Airport is closed, so ToCoo! reservation form do not have the options of Kansai Airport for choosing ETC Card Pick up place. We recommend to Guest who will use Kansai Airport for using “Izumisano Post Office” for pick-up the ETC Card. “Izumisano Post Office” is 16 minutes far from airport by car becuase they are placed near by Airport. Please move to the “Izumisano Post Office“. *Please be careful, You can not pick up the ETC Card at the car outlet. Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.
Recommended route: Arrive at Kansai Airport→ Pick up the car at the car rental counter → Go to “Izumisano Post Office” to collect the ETC card
Izumisano Post Office Access: ２－８－４５ Uemachi, Izumisano City, Osaka 〒598-8799 MAPCODE:35 864 842*33 Hours of business： Weekdays：8:00～19:00 Saturdays: 8:00～18:00 Sundays, Public holidays: 9:00～16:00
The Post Office of Knasai Airport is closed, so we recommend you to move “Izumisano Post Office” that is 16 minutes far from airport by car for pick up ETC Card. The post office is marked in red in the symbol.
7 Fukuoka Airport
The Post Office of Hukuoka Airport is closed. After you pick up the rental car, please move to Hakaltakita Post Office. (4min to car) Below is the guide to the post office in Hakatakita Post Office
Recommended route: Arrive at Fukuoka Airport→ Pick up the car at the car rental counter → Go to “Hakatakita Post Office” to collect the ETC card
Hours of business： Weekdays：7:00～19:00 Saturdays: 7:00～18:00 Sundays, Public holidays: 7:00～18:00
Hakatakita Post Office Access: １－３－２６ Ooi, HakataKu, Hukuoka City, Hukuoka 〒812-8799 MAPCODE: 13 383188*66
The Post Office of Hukuoka Airport is closed, so we recommend you to move “Hakatakita Post Office” that is 4 minutes far from airport by car for pick up ETC Card. The Post Office is marked in red in the symbol.
8 Kagoshima Airport
The Post Office of Kagoshima Airport is closed. So you can not pick up the ETC Card in this Post Office.
*Please be careful, You can not pick up the ETC Card at the car outlet. Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.
Kokubu Post Office ３－３９－１ Kokubuchuuou, Kirishima City, Kagoshima 〒899-4399 Mapcode: 216 541 166*72
Hours of business： Weekdays：8:00～19:00 Saturdays: 8:00～17:00 Sundays, Public holidays: 9:00～12:30
The Post Office of Kagoshima Airport is closed, so we recommend you to move “Kokubu Post Office” that is 22 minutes far from airport by car for pick up ETC Card. The Post Office is marked in red in the symbol.
Kagoshima Central Post Office 1-2 Chuuouchou, Kagoshima City, Kagoshima 〒890-8799 Mapcode: 393 575 792*15
Hours of business： Weekdays：7:00～21:00 Saturdays, Public holidays: 7:00～18:00
The Post Office of Kagoshima Airport is closed, so we recommend you to move “Kagoshima Central Post Office” that is 39 minutes far from airport by car for pick up ETC Card. The Post Office is marked in red in the symbol.
Kamata Post Office １-２-８ KamataHonchou, Ootaku, Tokyo-to 〒144-8799
GOOGLE MAP： https://bit.ly/3K2lg5Z 20 minutes far from Haneda Airport by car Mapcode: 191 556*28
Hours of business： Weekdays：07：00－19：00 Saturdays, Public holidays: 07：00－18：00
Tokoname Post Office １－８３ Sakaemachi, Tokonameshi, Aichi 〒479-8799
GOOGLE MAP： https://bit.ly/3XoP5R3 11 minutes far from Haneda Airport by car Mapcode:371 790 173*42
Hours of business： Weekdays：8:00～19:00 Saturdays: 8:00～17:00 Sundays, Public holidays: 9:00～12:30
Driving a car during travel exponentially expands the potential of your trip. However, driving a car also comes with the risk of accidents. Recently, the data in Japan found that the accident rate for tourists was about four times that of locals.
In the event of an accident while abroad, unexpected difficulties may arise due to language barriers or unfamiliar laws and regulations. To help alleviate that anxiety, keep reading this guide!
NOC, compensation coverage, CDW, etc. are frequently used terms you encounter when renting a car in Japan, but there are many people who are wondering about the details of each one. In this guide, we will discuss the specifics of rental car insurance and compensation coverage and how to select them at booking.
① Basic rental car insurance All rental cars in Japan include basic insurance as below. Please note that each rental car company has different policies, so the compensation details may vary.
Example: Nissan Rent a Car insurance system
Personal Injury
Unlimited coverage for each person (including vehicle liability insurance up to 30,000,000 yen) *Compensation for injury of a third party
Property Damage Compensation
20,000,000 yen per accident (compensation fee: 50,000 yen） *Compensation for damage to a third party’s car, utility pole, building, etc. *Customer responsible for 50,000 yen compensation fee
Vehicle Compensation
Actual cash value of the vehicle (compensation fee: 50,000 yen), but micro bus, truck, other specific types of car will have a compensation fee of 100,000 yen *Compensation for damage to the rental car *Customer responsible for 50,000～100,000 yen compensation fee
Passenger Compensation
Maximum 50,000,000 yen per person *Compensation for injury, death, or long-term side effects to passengers (including driver) due to accidents while in the car
※Customers are liable for all damages incurred which either exceed the insurance coverage amount or are exempt from coverage.
■ What is the compensation fee? This is the amount that the customer must pay in the event of an accident which is covered by the basic insurance.
② Compensation Coverage (CDW) CDW is an abbreviation for collision damage waiver. If you purchase compensation coverage, the car rental company will cover the compensation fee you would normally have to pay. In other words, you would not have to pay the above 50,000 yen for property damage compensation and 50,000 to 100,000 yen for vehicle compensation.
*Even if you purchase compensation coverage, all coverage will be voided unless you immediately contact the police. *Even small scratches that don’t stand out are considered accidents in Japan, so you must report them to the police. In Japan, the definition for accidents includes lightly brushing a wall or the car getting scratched due to negligence when parking.
③NOC NOC is an abbreviation for non-operation charge. If the rental car needs to be repaired or cleaned due to a breakdown, damage, odor, etc., this is the amount charged by the rental car company as compensation for lost sales during that period.
When the vehicle is returned to the originally planned office by itself
20,000 yen
Other situations
50,000 yen
④ Other insurance services offered by each rental car company The following add-on services may be recommended when you pick up the car at the outlet. *However, please be aware that all ToCoo! reservations already include NOC payment coverage and towing fee coverage service of up to 100,000 yen, so please be careful not to purchase overlapping services.
Rental Car Company
Insurance Service
Details
Nissan Rent a Car
Standard Plan
Exempt from the compensation fee, assistance in the event of incidents such as flat or damaged tires is also provided
Full Support Plan
in addition to the compensation provided by the Standard Plan, you will also be exempt from paying the NOC
Nippon Rent a Car
Extra Coverage Option (ECO)
NOC payment coverage
CDW
Exempt from the compensation fee
Safety Course
Roadside service, etc.
Times Car Rental
Safety Package
Exempt from the compensation fee
Super Safety Package
NOC payment coverage and roadside service
Toyota Rent a Car
Exclusion of Liability Compensation System
Exempt from the compensation fee
Double Protection Package
NOC payment coverage and tire trouble
Budget Rent a Car
Safety Pack
NOC payment coverage, on-board accessory damage compensation, and tire trouble
*The above chart is for reference only, and the services may be changed by the rental car company. Check with your car rental company for more information and terms.
2. Required fees in case of an accident
In the event of an accident, the following amounts usually need to be paid at the rental car outlet.
Compensation fee: 50,000～150,000 yen ＆ NOC: 20,000～50,000 yen
*The NOC amount may vary depending on the rental car company.
To avoid any deductibles in case of an accident, it is essential to include the services of non-operation charge (NOC) waiver and Compensation Coverage (CDW) in your reservation.
3. Why booking with ToCoo! is better
All ToCoo! reservations include ToCoo! Additional Support (T.A.S.), which covers Non-Operation Charge (N.O.C.) and up to 100,000 yen in towing fees. ※ T.A.S. is mandatory for all ToCoo! reservations. It is an exclusive service. If you book with ToCoo! and purchase compensation coverage, you will have to pay 0 yen in case of an accident. You won’t need to worry about complicated insurance details or adding insurance services at the car rental outlet. ToCoo! also offers full coverage plans that include compensation coverage, so please choose it when you make your reservation.
Summary ✔ T.A.S. which covers NOC and towing fees is automatically included in all ToCoo! reservations ✔ If you purchase the rental car company’s compensation coverage, the fee for an accident will be 0 yen ✔ Rental car companies also offer their own compensation services, but beware of duplicate services
You can use public transportation such as trains and buses to travel around Japan, but a rental car may be better if you have a lot of luggage, or want to visit nice sightseeing spots that can only be reached by car.
However, many people might be anxious about driving in Japan due to the unfamiliar Japanese traffic rules. Below are some of the most important rules for driving in Japan. If you know these, you can be assured! If you want to learn even more, click the Road Signs link at the bottom of this post.
1. Drive on the Left Side of the Road
In Japan, everyone drives on the left side of the road.
2. Intersections
Unlike some countries, in Japan, you can’t turn right or left if the light is red – no “right turn on red.” You can only turn on the green light. However, you must yield to pedestrians even if the light is green.
3. Speed Limit
In Japan, the speed limit for ordinary roads is generally 60 km/h, and for expressways 100 km/h. Some roads’ speed limits may be higher or lower than the general limits listed, so please confirm the speed limit sign on the road. If you are caught speeding by the police, you will have to pay a high penalty. Respect the speed limit and drive safely.
4. Stop Signs
You must come to a complete stop for a few seconds immediately before the stop line or intersection when you see either of the signs above (they mean the same thing). Also, you must not block the intersection for crossing vehicles.
5. Slow Down
When you see either of the above signs, you must slow down to a level where you can stop immediately. The above two signs have the same meaning.
6. No Lane Changes
Lane changes are prohibited where there is a solid yellow line on the road.
7. Bicycle Lane
The bicycle lane is for bikes only, and you cannot use this lane to pass if you are in a car.
8. Dedicated Lanes, such as Bus Lanes
This means that the designated lane is only to be used by the specified vehicle type, such as buses.
9. Priority Lanes, including Bus Priority Lanes
This sign means that you must give priority to buses (or the specified vehicle) in this lane. Other vehicles can also use this lane, but when there is a bus approaching or a bus stop nearby, you must give priority to the bus.
Click Road Signs here to learn about more road signs in Japan.
Please see the below Japanese road sign information for foreign customers renting car in Japan. It features only the necessary signs and explains in detail the meaning of each sign. Read this in advance and start a safe and secure drive in Japan!
＜Closed＞
Road is closed to all pedestrians, vehicles (cars, light vehicles, motorcycles, etc.), trains
＜Closed to Vehicles＞
Road is closed to all vehicles (cars, light vehicles, motorcycles, etc.)
＜Vehicles Prohibited＞
Vehicles (cars, light vehicles, motorcycles, etc.) cannot enter
＜Closed to Cars Other than Motorcycles＞
Only vehicles with 2 wheels are allowed
＜Closed to Vehicles (Combination)＞
Vehicles displayed on the sign cannot use the road (the sign here means no cars or motorcycles)
＜Can only proceed in the marked directions＞
Cannot proceed except in the same direction as the arrows (straight or left only)
＜Can only proceed in the marked direction＞
Cannot proceed except in the same direction as the arrow (left only)
＜Can only proceed in the marked direction＞
Cannot proceed except in the same direction as the arrow (straight only)
＜Can only proceed in the marked directions＞
Cannot proceed except in the same direction as the arrows (left or right only)
＜Can only proceed in the marked directions＞
Cannot proceed except in the same direction as the arrows (straight, left, or right only)
＜Can only proceed in the marked direction＞
Cannot proceed except in the same direction as the arrow (left only)
＜No Vehicle Crossing＞
Crossing beyond this sign (trying to enter a shop or parking lot) is prohibited
※Turning right normally is allowed
＜No Turning＞
No U-turns allowed
＜No Passing＞
No overtaking other cars on the right
＜No Parking＞
Cannot park or stop (in this sign, parking and stopping is prohibited in the time zone of 8:00-20:00)
＜No Parking＞
No parking (in this sign, parking is prohibited in the time zone of 8:00-20:00) ※Brief stops within 5 minutes (i.e., unloading luggage, stopping to let passengers out, stopping when the driver can move the car immediately) is allowed
＜Time-Limited Parking＞
Parking is only allowed in the specified time (in the sign here, you can park for up to 60 minutes between 8:00-20:00)
＜Speed Limit (Maximum)＞
Vehicles must not exceed the limit indicated on the sign (here, it is 50km/hour)
＜Speed Limit (Minimum)＞
Vehicles must not drive slower than the limit indicated (here, it is 30km/hour)
＜Vehicles Only＞
Pedestrians, motorcycles, and light vehicles are not allowed
＜Bicycles Only＞
Indicates that the road is bicycles-only, and cars, pedestrians, etc. cannot use the road
＜Bicycles and Pedestrians Only＞
Only bicycles and pedestrians can use the road
＜Pedestrians Only＞
Only pedestrians can use the road
＜One Way＞
Cars can only drive in the indicated direction (here, it is left)
＜One Way＞
Cars can only drive in the indicated direction (here, it is straight)
＜Dedicated Lane＞
The designated lane is only to be used by the specified vehicle type (here, it is buses)
＜Bicycle Lane＞
The designated lane is only to be used by the specified vehicle type (here, it is bicycles)
＜Priority Lanes, including Bus Priority Lanes＞
This sign means that you must give priority to buses (or the specified vehicle) in this lane. Other vehicles can also use this lane, but when there is a bus approaching or a bus stop nearby, you must give priority to the bus
＜Direction Specific Lanes＞
You must use the indicated lane for the indicated direction
＜Direction Specific Lanes＞
You must use the indicated lane for the indicated direction (here, you can turn left or go straight)
＜Direction Specific Lanes＞
You must use the indicated lane for the indicated direction (here, you can only turn left)
＜Direction Specific Lanes＞
You must use the indicated lane for the indicated direction (here, you can only go straight)
＜Clockwise Roundabout＞
You must drive in a clockwise direction at the roundabout
＜Parallel Parking＞
Parking spaces with this sign (including time-limited parking zones) must be parked parallel to the side of the road
＜Right-Angle Parking＞
Parking spaces with this sign (including time-limited parking zones) must be parked at a right angles to the side of the road
＜Diagonal Parking＞
Parking spaces with this sign (including time-limited parking zones) must be parked diagonally against the side of the road
＜Sound Horn＞
If this sign is present, you must sound a horn while driving
＜Slow Down＞
You must slow down to a level where you can stop immediately
＜Slow Down＞
You must slow down to a level where you can stop immediately
＜Stop＞
You must come to a complete stop before the stop line or sign
＜Stop＞
You must come to a complete stop before the stop line or sign
＜Closed to Pedestrians＞
Pedestrians cannot walk past this sign
＜No Pedestrian Crossing＞
Pedestrians cannot cross the road here
＜＋Shaped Road with Intersection＞
Sign indicating that there is a cross-shaped road intersection ahead
＜┣ or ┫ Road with Intersection＞
Sign indicating that there is a ┣ or ┫shaped road intersection ahead
＜T-Shaped Road with Intersection＞
Sign indicating that there is a T-shaped road intersection ahead
＜ Y-Shaped Road with Intersection＞
Sign indicating that there is a Y-shaped road intersection ahead
＜Rotary＞
Sign indicating that there is a roundabout ahead
＜Right (or Left) Curve Ahead＞
Sign indicating that there is a right (or left) curve in the road ahead
＜Right (or Left) Turn Ahead＞
Sign indicating that there is a right (or left) turn in the road ahead
＜Right (or Left) Curve Ahead＞
Sign indicating that there is a winding road with a right curve at the beginning, immediately followed by a left curve
＜Right (or Left) Sharp Bend Ahead＞
Sign indicating that there is a winding road with a sharp right curve at the beginning, immediately followed by a sharp left curve
＜Right (or Left) Curves Ahead＞
Sign indicating that there is a winding road with a that starts to the right and continues several times
＜Railroad Crossing＞
Sign indicating a railroad crossing ahead
＜Train Crossing＞
Sign indicating a train crossing ahead
＜Preschool, Kindergarten, School Ahead＞
Sign indicating that there is a school, kindergarten, or nursery ahead
＜Stoplight Ahead＞
Sign indicating that there is a stoplight ahead
＜Slippery Road＞
Sign indicating that the road surface ahead is slippery (slippery) due to sand, rain, freezing, etc.
＜Falling Rocks＞
Sign indicating that there is a risk of falling rocks from mountain or cliff ahead
＜Uneven Road＞
Sign indicating that the road ahead is bumpy and uneven
＜Merge Ahead＞
Sign indicating that lanes merge ahead
＜Lane Decrease＞
Sign indicating that the number of lanes will decrease ahead
＜Narrow Lane＞
Sign indicating that the road is narrowing ahead
＜Two-Way Traffic＞
Sign indicating that the current road is a two-way street without a center line or median
＜Steep Slope＞
Sign indicating that there is a steep uphill slope ahead (the sign number indicates the degree of the slope)
＜Steep Slope＞
Sign indicating that there is a steep downhill slope ahead (the sign number indicates the degree of the slope)
＜Road Work＞
Sign indicating that the road ahead is under construction
Signs indicating that animals may jump out on the road (other than deer, there are monkeys, foxes, bears, etc.)
＜Other Danger＞
Sign indicating that there is danger ahead
＜Track Driving Allowed＞
Sign indicating that cars can drive on the train tracks (if specified as an auxiliary sign, only the designated car is allowed)
＜Parking Allowed＞
Sign indicating that parking and stopping are allowed
＜Stopping allowed＞
Sign indicating that stopping is allowed
＜Priority Road＞
Sign indicating that the specified road is a priority road
＜Center Line＞
Sign indicating that the position directly below the sign is the center line of the road
＜Stop Line＞
Sign indicating the stop line for vehicle stops
＜Pedestrian Crossing＞
Sign indicating that there is a pedestrian crossing here
＜Pedestrian Crossing＞
Sign indicating that there is a pedestrian crossing here
＜Safe Area＞
Sign indicating that there is a safety zone here for people who get on and off trains or for pedestrians crossing the road (vehicles cannot enter)
＜Regulation Notice＞
Sign notifying the traffic regulation displayed is being enforced ahead (the left image is telling that the road is closed 100 meters ahead)
＜Regulation Notice＞
Sign showing that the traffic regulation shown on the previous sign is being enforced (the left image shows that the road ahead is closed and a detour is required)
＜Service Area & Roadside Station Distance＞
Sign indicating the distance to the service area or roadside station
ToCoo! Snow Tire Plan now available! Reservations are available from the URL below. Snow Tire Plan 2019
※Snow tires cannot be added as an option, and cannot be added to a reservation. Please make a reservation from the Snow Tire Plan. From November to April in Hokkaido and December to March in the Tohoku area, all cars reserved in heavy snow zones will have snow tires as standard equipment, so all available plans already have snow tires.
１. Snowy areas and seasons
Japan is long in the north and south, so depending on the region, the climate can be very different.
When you rent a car, you need to pay attention to the places and times you want to visit and reserve snow tires as necessary.
※All rental cars in areas with heavy snow consistently every year have snow tires equipped as standard, even without the snow tire plan.
■ Heavy snow zone (area where snow is heavy during the winter, snow tires are standard equipment)
Snowfall estimate: November – April (Hokkaido), December – March (other than Hokkaido)
■ Moderate snow zone (snow falls several times during winter; snow tires may be necessary)
Snowfall estimate: December – March
■ Snow zone (possibility of snowfall once or twice a year; snow tires may be necessary)
Snowfall estimate: December – March
■ No-snow zone (area where snow does not fall)
※Even in areas where it does snow much, there is a high possibility of snowfall in mountain areas where the altitude is high.
２. What are snow tires?
A snow tire is a type of tire that can drive without slipping on snowy roads. Since the groove of the tire is deep and the rubber is soft, it is possible to drive even on a frozen road. But don’t let your guard down! It’s like driving on ice, so you need to always be cautious of sliding.
３. Driving on snowy roads
Warning ① Don’t speed
Warning ② Accelerate slowly and calmy
Warning ③ Be careful of sliding on curves
Warning ④ Put more distance than usual between you and other cars
Warning ⑤ Only change lanes if you need to
Warning ⑥ Even if you don’t see snow, be cautious of frozen roads (black ice)
Even if snow is not piled up on the road, it reflects light.
It seems like there is no snow at first glance and it seems to be dry, but this is because the road is frozen.
Be careful because you may slide more than on snow. Slow down for curves.
To stop, you need to use the brakes considerably earlier than usual.
４. ToCoo! Snow Tire Plan 2019
Now available! Please check the link below for details and to make your reservation.
ToCoo! offers a variety of unique plans designed to suit customers’ needs. However, it may be difficult to determine which of the many plans is best for you. Here, we will introduce the plans to help meet your needs.
1. ToCoo! Expressway Pass Plan for those who will use a lot of expressways
It is a super-value plan that gives you unlimited access to expressways within the rental period. All expressways can be used within the specified range, and there is no additional charge for expressways used during the rental period. Using the expressway pass is very easy. To use, simply insert the ToCoo! ETC card into the on-board ETC card reader device installed in the rental car. You can drive smoothly without having to stop and pay at each ETC gate.
*ToCoo! Expressway Pass Advantages ① Customizable usage period, from 1-20 days ② Wide coverage. ToCoo! Expressway Pass (TEP) Kyushu covers all of Kyushu’s expressways, but similar products do not offer the same range.
2. If you prioritize safe and secure insurance coverage
① Full Coverage Plan
If you book the Full Coverage Plan, you can rest assured that in the event of an accident, you will be exempt from paying the following required amounts. NOC: 20,000-50,000 yen Vehicle compensation: 50,000-100,000 yen Property damage compensation: 50,000 yen *In addition, towing fees (up to 100,000 yen) will be covered.
If you book the Full Coverage Plan, the cost of an accident will be 0 yen.
What is NOC? NOC is an abbreviation for non-operation charge. If the car needs to be repaired or cleaned due to breakdown, odor, etc., this is the amount charged to the customer as compensation to the rental car company for lost sales during that period.
What is the compensation amount? This is the amount the customer must pay in case of an accident.
■Full Coverage Plan This plan is available throughout Japan. *Some areas may not be available depending on the rental car company. ■Budget Special (Full Coverage Plan) This plan is exclusive to Budget Rent a Car. It is currently available for reservations in Kyushu, Sendai, and Hokkaido.
② Plan with travel insurance
This plan comes with travel insurance for foreign visitors to Japan (including all rental car passengers) and a convenient map code information service. We will compensate your medical costs if you are sick or injured while traveling. In addition to financial compensation, you can receive services such as Japanese language translation support.
■ToCoo! Japan Traveler Support Plan In addition to travel insurance, this plan includes map code information service, telephone translator support service, and services that provide specified hospitals where payment for treatment is not required.
3. Recommended for those who want to save on hotel accommodation
If you make a reservation with the Free Overnight Hotel Stay Plan, the hotel fee for 1 room for 2 people for 1 night will be free. *Hotels can be selected from the hotel list provided by ToCoo!
■Free Overnight Hotel Stay Plan This plan is only available from Nissan Rent a Car. In order to use this plan, you must use the rental car for at least 4 days. Hotel List
4. Recommended for those who want to reduce check-in and waiting time at the rental car outlet
During busy periods, check-in and waiting times at car rental outlets tend to be long. You may have to wait from 30 minutes to more than 1 hour. If you make a reservation with the Smart Pass Plan, you can check in online in advance, so you can greatly reduce the time required at the outlet.
■Smart Pass Plan If you book with this plan and complete the online check-in procedure 4 days before the reserved date, you can depart immediately after a simple procedure at the special ToCoo！-only counter on the rental car start date.
5. Snow Tire Plan for those concerned about winter driving
A lot of snow falls in Japan in winter. Snow tires are standard equipment in winter where there is always a lot of snow like Hokkaido and Tohoku. Since it can still snow in the Kanto region and others, we recommend booking the Snow Tire Plan in the winter.
■Snow Tire Plan This plan includes snow tires where snow tires are not standard equipment, such as the Kanto and Kyushu regions. Snow tires can only be booked from the snow tire plan and are likely to be sold out, so we recommend booking early. The Snow Tire Plan will usually be available around September.
6. Recommended for those who want to rent an ETC card and pocket WiFi router
There is a plan available exclusively from ToCoo! which includes free ETC card and pocket WiFi rental together with the rental car.
■Driving Package Plan (Free Internet + ETC card rental) This plan includes free ETC card and pocket WiFi router rental. *Actual used toll fees will be charged after the ETC card is returned to us. *Pocket WiFi data usage is free. ■ToCoo! ETC Card Plan This plan includes free ETC card rental. *Actual used toll fees will be charged after the ETC card is returned to us. ■ ToCoo! Free Internet Plan *Pocket WiFi data usage is free.
