During the reservation process, many customers find it difficult to distinguish between ToCoo! options and the rental car company’s options. So, this time we would like to explain the differences clearly and introduce how to tell them apart. Please read to the end and refer to it when making a reservation～
①Difference between ToCoo! option and rental car company option
There is only one difference between the options between ToCoo! and the rental car company. Rental car options can only be rented at car rental company/outlet. On the other hand, ToCoo! options can only be reserved/rented through ToCoo!.
*NOTE* ETC cards can be rented at rental car outlet and ToCoo!. Please note that some outlet do not lend out ETC card However, the deadline for reservations with ToCoo! is 14 days before the pick up date.
②Explanation of ToCoo! options and rental car company option We will list down any options for Toku and rental car companies. Please refer to this when making a reservation.
-ToCoo! options
・T.A.S. If you book a car via ToCoo, T.A.S. (ToCoo Additional Support) is mandatory for your booking (there are no exceptions). T.A.S. provides coverage for NOC (non-operation charge) and towing fees. For more information on T.A.S., please see the following URL. https://www2.tocoo.jp/en/contents/info/tas
・ETC card rental It’s a card that can be used with the ETC system. If you use the ETC system, you don’t need to understand Japanese, you don’t need to use cash, and you don’t have to stop at toll gates, so it’s a very convenient system. You can check about ToCoo! ETC Card below https://www2.tocoo.jp/en/options/etc
・ToCoo! Expressway Pass (TEP) The ToCoo! Expressway Pass(TEP) lets you enjoy unlimited use of all of Japan’s expressways for a one-time, prepaid fee. (A ToCoo! ETC card is MANDATORY if you would like to use TEP. You cannot use TEP without a ToCoo! ETC card.) The TEP option includes the ETC card rental fee, and the TEP fee would be charged to your registered credit card at booking as part of the ToCoo! options fee when the reservation is completed. The TEP fee is not included in the rental car fee since TEP is provided by ToCoo, not the rental car companies. Please see the following URL for more information on TEP. https://www2.tocoo.jp/en/options/etc
・Cancellation Compensation Support The Insurance covering the Cancellation Charge incurred with a cancellation within 6 days before the pick up date. Please see the following page for details: https://www2.tocoo.jp/en/options/ccs
・Cancellation Compensation Support for Early Bird Pay Now Plan The Insurance covering the Cancellation Charge incurred when you cancel Early Bird Pay Now Plan. Please see the following page for details: https://www2.tocoo.jp/en/options/ccs-earlybird
・Snow Socks Snow Socks are the Tire Covers made of special fabric with the superior Grips on snowy icy roads. Attaching Snow Socks on the normal tires, you can drive on snowy/icy roads. Please see the following page for details: https://www2.tocoo.jp/en/options/snowsocks/
-Rental car company option
・GPS It is installed in almost all Rental Cars. However, please make sure, if GPS is not written in [1. Car Info], the car may not be equipped GPS Option. Please check the Rental Car that you want to reserve has GPS OR not when you make a reservation.
・ETC Card Reader Device ETC Card Reader Device is a device to insert an ETC card. ETC card reader is set for all the cars. regrettably it is an EMPTY device without ETC card.
・Compensation Coverage Compensation coverage, also sometimes called immunity insurance, or CDW (collision damage waiver), covers the Compensation fee for property damage and Rental car damage. It is provided by the rental car companies. *Compensation Coverage option(CDW)of some rental companies does not cover Single car incident cases. Please be sure to check the conditions of your car rental company’s CDW when you pick up the car at the outlet. You can see more information on Compensation Coverage from the following URL. https://www2.tocoo.jp/en/contents/info/cmpns_cvrg
・Child Seats(Baby Seat,Junior Seat,Child Seat) If you have a child under 6 years old, please be sure to book child seat option beforehand. You can check more detail via link below. https://www2.tocoo.jp/en/howto/child_seat
・Winter Tires The Winter Tires option is an Option provided by the Rental Car Company. Please make sure, Winter Tires must be reserved in advance. Or, if you make a Rental Car Reservation with the Winter Tires Plan, the Rental Car will definitly come with WInter Tires.
③How to Check Options From now on, Here is some tips to check the Options between ToCoo! Options and Rental Car Company Options.
-Rental car company option Rental Car Company Options are placed under [1.Car Info] on the Reservation Steps Page. If you want to add car rental outlet options, please click [Add] which is placed right side of the option that you want to add. If you don’t want to add it, click [Remove]. For example, we are added a child seat option in this image.
-ToCoo! options ToCoo! Options is placed under [Customer Information] in [2.Details] on the Reservation Steps Page. At the List of [ToCoo! Options], you can add ToCoo! Option that you want. → If you want to add ToCoo! option, click the name of that option. Example: In the photo below, we click [ETC card rental]. Then you can see check mark will appear. → Do not click any option that you do not want to add.
*NOTE* ※About ToCoo! option You can check How to add Tocoo! option via link below. https://www2.tocoo.jp/en/guide/2023/07/07/about-how-to-make-a-reservation-this-article-will-solve-it/#v If you need Tocoo! option, please add it when you make a reservation. Tocoo! option cannot be added after a reservation is confirmed. If you want to add Tocoo! option after a reservation is confirmed, cancellation and re-book is required.
If you have any further questions, please do not hesitate to contact us.
Have you ever had a problem with the Want to rent a car but don’t know where to start? Found a car you want to rent and want to add options to reserve but don’t know where to add? This article is for customers who are having trouble booking And We will tell you for renting a car on the ToCoo! website! Please read to the end and refer to it when making a reservation～
The【How to search】introduced in this article uses【Filter Search】to search and give examples. First of all, when you enter the ToCoo! website, the screen below will be displayed.
When you see this screen, select the date/location/car you want to reserve and search for rental cars that you can rent. As an example of this search, we will search with the following reservation details. ・Pick up/Return date：Sep 16, 2023 ・Pick up/Return area：New-Chitose Airport ・Car Class：Mini-van
If you enter the above search contents, the following screen will be displayed.
Thesearch procedure is below. 1.Select the date/time you want to pick up car in the【Pick up】field. For example, select Sep 16, 2023
2.Select the place where you want to pick up car at【Pick up】field An example would be New Chitose Airport. So, select “New Chitose Airport” in the【Airport】field. ＞If you want to pick up car at another airport outlet, please search for the airport name and select it. ＞If you want to ride in a place other than the airport outlet, click on【Area】and select【prefecture】and【Area】
3.Select the date/time you want to return car in the【Return】field. For example, select Sep 16, 2023
4.Select the place where you want to return car at【Return】field. ＞If you want to return the car at the same place as the pick-up place, please click【Same as pick up】 ＞If you want to return the car at an airport outlet, click【Airport】, search for the name of the airport you want to return to, and select it. ＞If you want to return the car to a place different from the pick-up place, click on【Area】and select【prefecture】and【Area】
5.Please select【Car Class】in【Other Options】 For example, select a minivan.
6.If there is an option you want, select the option you want in the【Options】field. ＞To get more search results, you don’t have to select. ＞There are currently no selections for snow tire options on our site. If you want it, please contact us after booking.
7.If there is a plan you want, please select the plan you want in the【Choose Plan】field. Please check【2. Plan description】for each plan description. ＞To get more search results, you can search with【All Plans】as is.
8.After selecting search conditions, click【Find car deals】
After searching with the above procedure, the search results screen will be displayed.
※You can select【Choose Car Rental Brand】【Capacity】【Price】on this site. The procedure is below. 1.Search once with the conditions you want to search 2.After that,clicking the 【Edit Filters】 button on the top right. 3.The search screen will come up again with the words 【Choose Car Rental Brand】【Capacity】【Price】
When the search screen appears, you can select【Choose Car Rental Brand】【Capacity】【Price】
About【Choose Car Rental Brand】 You can select the desired car rental company by clicking on the company logo that appears. If the car rental company you want is not available, it is likely that the rental car company you want is not available for that rental period/area.
After following the steps above, the following screen will appear.
If you search with the desired conditions and the following screen is displayed, there are two possible things to consider. ①It is thought that there is no car inventory. ②It is possible that the period you want to reserve is not yet available for reservation. The description is below.
If your desired car return date is not within 6 months of today’s date, no cars will be available. You will be able to book if the rental car return date is within 6 months of today’s date. For example, if you want to make a reservation on August, you will be able to make the reservation from March
Get to know our website plans! 【Plan description】
The plans listed in the【Choose Plan】section are as follows. ・Nissan Full Coverage Plan ・Early Bird Pay Now Plan ・Nippon Rent-A-Car Original Promotion(15％OFF) ・Full Coverage Plan ・ToCoo! Japan Traveler Support Plan ・Snow Tire Plan
However, there are 3 main plans that you can choose from on our site.
・Early Bird Pay Now Plan This plan is a plan that if you book before 45 90 120 before the car pick up date, you can get a maximum 15% discount on rental fees. And cancellation charge is incurred immediately just after the reservation is confirmed. The cancellation policy of Early Bird Pay Now Plan is different from the others. Please be sure to note it beforehand. https://www2.tocoo.jp/en/campaign/index?campaign_id=1781
The following plans can be selected during the winter season.
・Snow Tire Plan This is a plan with snow tires included in the plan. ※Notes※ This plan is available in winter, but not in all regions. Most of the regions are mainly Hokkaido and Tohoku region. If you can’t find this plan and want snow tires, please contact us after booking.
Once the search results are displayed, select your favorite car/plan. Then, let’s proceed to [ Reservation ]! Here is the progress of [How to make a Reservation].
First, select the Plan you like, and then please click [Book Now].
After clicking [Book Now], the following screen will be displayed. On this screen ([1.Car Info]), you can add options which are from car rental outlet. (e.g. child seat, compensation coverage) If you want to add car rental outlet options, please click [Add] which is placed right side of the option that you want to add. If you don’t want to add it, click [Remove]. For example, we are added a child seat option in this image. * In this screen, Prices displayed that tax is exincluded *
After finishing ro add any options, click [Next] to go to the next page.
After clicking [Next], the below screen ([2.Details]) will be displayed. This page has list for fill out information of [Reservation Details], [Customer Information], and [Payment Details]. Please enter the required information according to the instructions. * In this screen, Prices displayed that tax is included * *There are two payment methods. ①Pay in advance by credit card and ②Pay when you pick up the car. However, since the payment methods that are available at each car rental store are different, some stores only have ①Pay in advance by credit card OR ②Pay when you pick up the car. If you can select the payment method, the options for [Pay when you pick up the car] and [Pay in advance by credit card] will be displayed under [Payment Method]. If it cannot be selected, it will be displayed as shown in the picture below.
*About ToCoo! option Please check the [- How to add Tocoo! option] part for adding ToCoo! Option. If you need Tocoo! option, please add it when you make a reservation. Tocoo! option cannot be added after a reservation is confirmed. If you want to add Tocoo! option after a reservation is confirmed, cancellation and re-book is required.
When you finish to fill out【2.Details】of Reservation Steps, click【Confirm】for the next page.
When you click【Confirm】【3.Confirm】will be displayed.
You can check the reservation information at【3.Confirm】If you finish to check, please click confirmed. ※Reservations have not yet been completed on this page.
If you finished to information of reservation, please go to【4.Finish】 When this page is displayed, the reservation will be completed.
After the reservation is confirmed, ToCoo! will send you an email of [[ToCoo!] Reservation Confirmation]. You can check the reservation details and notes in this e-mail.
Members Please log in using the email and password you registered when you made your account on the ToCoo! Member login page. Guests (Non-members) Please log in using the reservation number and password from your 【ToCoo!】 Reservation Confirmation email.
If you have any other questions, please feel free to contact us using the inquiry form. (English available) https://www2.tocoo.jp/en/inquiry
-How to add Tocoo! option You can add【ToCoo! Options】from [Customer Information] which is placed in Reservation steps of [2.Details]. → If you want to add ToCoo! option, click the name of that option. Example: In the photo below, we click [ETC card rental]. Then you can see check mark will appear. → Do not click any option that you do not want to add.
NOTE ※If you book a car via ToCoo, T.A.S. is mandatory for your booking (there are no exceptions). T.A.S. provides coverage for NOC (non-operation charge) and towing fees. ※Adding ETC card and Wi-Fi router option is available *only 14 days before the pick up date
If you select the ETC card and Wi-Fi router option, the [Pickup Location] item will be displayed
※If you select the ETC card ETC card and Wi-Fi router option, the destination of the option will automatically be [ Airport Convenience store ] .
※ETC card parcel pick up location will automatically be *Airport Convenience store
※NOTE※ We regret to inform you that we are not able to offer delivery to a rental car outlet. Car rental outlets do not receive the parcel including ETC card or Wi-Fi router ,since it is a valuable item. They do not take any responsibility to receive/keep a valuable item.”
When you arrived in Airport, have you ever worry about finding the place of Airport Rental Car Reception Counter? This article is for customers who need to find the Airport Rental Car Reception Counter after arriving at the Airport. Below we will guide you on how to find the Airport Rental Car Reception Counter without any problems after you arrive in Airport.
New Chitose Airport There are two rental car counters inside New Chitose Airport. 1) Domestic terminal building 1F 2) International terminal building 1F
＜Recommended route＞
After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the Convenience store in the airport⇒Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet
Red Mark is the location of the rental car reception counter in Domestic terminal building.
Rental car reception counter is placed in Domestic terminal building 1F.
At the Red Mark, there has Rental car reception counters of Toyota Rent A Car New Chitose Airport Poplar Shop, Suzuran Shop, NISSAN Rent a Car New Chitose Airport, Honda Rent A Car Chitose Shop, and NIPPON Rent a Car New Chitose Airport Branch.
★<Domestic terminal building> When arriving at Arrival Gate 1 ★ After completing immigration procedures, please turn left. Then, proceed toward Arrival Gate 2, 3. The car rental counters are located near the Arrival Gate 2, 3.
★<Domestic terminal building> When arriving at Arrival Gate 2, 3★ After completing immigration procedures, please turn left. When proceed forward little bit, the car rental counters are located near the Arrival Gate 2, 3.
★<Domestic terminal building>When arriving at Arrival Gate 4★ After completing immigration procedures, please exit the arrivals exit through the automatic door in front of you. Then, turn right and go straight on the sidewalk for about 100m. Get in to the automatic door which is placed at the right side, then you can see the car rental counters.
★<Domestic terminal building>When arriving at Arrival Gate 5 ★ After completing immigration procedures, please proceed toward Arrival Gate 4. Then, please exit the arrivals exit through the automatic door which is placed front of Arrival Gate 4. Then, turn right and go straight on the sidewalk for about 100m. Get in to the automatic door which is placed at the right side, then you can see the car rental counters.
b. International terminal building
International terminal building 1F
Red Mark is the location of the rental car reception counter in International terminal building.
Rental car reception counter is placed in International terminal building 1F.
At the Red Mark, there has Rental car reception counters of Toyota Rent A Car New Chitose Airport Poplar Shop, Suzuran Shop, NISSAN Rent a Car, Honda Rent A Car, and NIPPON Rent a Car and Budget Rent A Car.
★ <International terminal building> When arriving at Arrival Gate 5 ★ After completing immigration procedures, please exit the arrivals exit and turn left twice to find the escalator. Please head to the 1F with the escalator. When you get off the escalator, there is a rental car reception counter for each company on the left.”
After arriving at the rental car reception counter, please contact the store using the direct dial phone at the reception counter. After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet. After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!
※Note※ Car Rental Hokkaido New Chitose Airport Shop, Hokkaido Travel Car Rental New-Chitose Airport Shop, and Nikku Rental Car New Chitose Airport Shop do not have any Rental car reception counters. If you want to use the shuttle service of the above 3 stores, please contact the store directly. Please check your reservation confirmation email for details.
■when returning the car When the reserved return date comes, return the car to the reserved return time/outlet!
※Returning a car directly at New Chitose Airport is NOT allowed.Please return the car to the outlet where you made the reservation.
Toyota Rent A Car New Chitose Airport Poplar Shop, Suzuran Shop NISSAN Rent a Car New Chitose Airport Honda Rent A Car Chitose Shop NIPPON Rent a Car New Chitose Airport Shop Budget Rent A Car New Chitose Airport Shop have their own shuttle services to the airport after returning the car.
2.Fukuoka Airport There are 1 Airport Rental Car Reception Counter inside Fukuoka Airport 1) International terminal building 1F ※Please make sure, Domestic terminal building do not have any Car Reception Counter.※
＜Recommended route＞ ①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the Convenience which is placed inside Airport to pick up the ETC card ⇒ Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet
Red Mark is the location of the rental car reception counter in International terminal building.
Rental car reception counter is placed in International terminal building 1F. ※Please make sure, Domestic terminal building do not have any Car Reception Counter.※
At the Red Mark, there has Rental car reception counters of Toyota Rent a Car Fukuoka Airport International Shop, Nissan Car Rental Fukuoka Airport International Terminal Shop.
※Note※ Nissan Car Rental Fukuoka Airport shop, Nippon Rental Car Fukuoka Airport-Daiichi shop and Budget Fukuoka Airport Domestic Terminal shop are within walking distance from the domestic terminal, so there is no pick-up service.
★ When arriving at <International terminal building>★ After completing immigration procedures, turn left and head towards the HIS Travel Service Center. The rental car counter is located near the HIS Travel Service Center.
★ When arriving at <Domestic terminal building>★ After completing immigration procedures, exit the domestic terminal building, and head towards the international terminal building. When you arrive at the international terminal building, head towards the HIS Travel Service Center. The car rental counter is near the HIS Travel Service Center. “””
After arriving at the rental car reception counter, please contact the store using the direct dial phone at the reception counter. After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet. After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!
■when returning the car When the reserved return date comes, return the car to the reserved return time/outlet!
※Returning a car directly at Fukuoka Airport is NOT allowed.Please return the car to the outlet where you made the reservation.
Toyota Rent a Car Fukuoka Airport International Shop and Nissan Car Rental Fukuoka Airport International Terminal Shop have their own shuttle services to the airport after returning the car.
3.Kansai International Airport
※Kansai International Airport Rental Car Outlets are placed inside of the Airport. So Kansai International Airport do not have any The rental car reception counter.※
＜Recommended route＞
①After completing the immigration procedures, go out from the arrival exit ⇒Go to the Convenience store to pick up the ETC card ⇒Go to the rental car outlet which is placed inside Kansai International Airport ⇒ Pick up car
The stores that ToCoo! is collaborating with are as follows. ・Toyota Rent a Car Kansai Airport Shop ・Nissan Car Rental Kansai Airport Shop ・Nippon Rental Car Kansai Airport Shop ・Budget Kansai International Airport Rinku Town station Shop
●There are 3 rental car shops in the airport. Each of the 3 stores can be reached by walking about 5 minutes from the Arrival Gate. ・Toyota Rent a Car Kansai Airport Shop ・Nissan Car Rental Kansai Airport Shop ・Nippon Rental Car Kansai Airport Shop
From now on, we will explain the location of each stores. ●The location of Toyota Rent a Car Kansai Airport Shop and Nissan Car Rental Kansai Airport Shop
After completing immigration procedures at the 1, 2 Terminal Building, please head to AERO PLAZA which is placed in Kansai International Airport. Toyota Rent a Car Kansai Airport Shop and Nissan Car Rental Kansai Airport Shop are placed at the 1F of AERO PLAZA. Red Mark of number 23 is the location of the Toyota Rent a Car Kansai Airport Shop and Nissan Car Rental Kansai Airport Shop.
●The location of Nippon Rental Car Kansai Airport Shop After completing immigration procedures at the 1, 2 Terminal Building, please head to AERO PLAZA which is placed in Kansai International Airport. Nippon Rental Car Kansai Airport Shop is placed at the 2F of AERO PLAZA. Red Mark of number 23 is the location of the Nippon Rental Car Kansai Airport Shop.
●The location of Budget Kansai International Airport Rinku Town station Shop ※Budget Kansai International Airport Rinku Town station Shop is not place inside of Kansai International Airport.※
After completing immigration procedures, Please head to Rinku Town Station from Kansai Airport Station of JR/Nankai Railway. When you arrive at the Ticket Gate of Rinku Town Station, turn left and take Exit 5. Take the elevator or stairs and going up to the the ground floor and walk east along the overpass for 30m. Then you will find the store at the first intersection.
■when returning the car When the reserved return date comes, return the car to the reserved return time/outlet! ※Please note that there is no shuttle service from the rental car shop to the airport after returning the car at each shops.※ After returning the car, please go to the airport by yourself with any transportation you want.
4.Chubu Centrair International Airport
＜Recommended route＞ ① After completing the immigration procedures, go out from the arrival exit ⇒ Go to the Convenience which is placed inside Chubu Centrair International Airport to pick up the ETC card ⇒ Go to the rental car outlet which is placed inside Chubu Centrair International Airport ⇒ Pick up car
② After completing the immigration procedures, go out from the arrival exit ⇒ Go to the Convenience which is placed inside Chubu Centrair International Airport to pick up the ETC card ⇒ Directly Contect to the Car outlet ⇒ Move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car
The stores that ToCoo! is collaborating with are as follows. ・Nippon Rental Car Chubu International Airport Shop ・Orix Rent A Car Chubu International Airport Shop ・Toyota Rent a Car Chubu Centrair International Airport Shop ・Nissan Car Rental Chubu International Airport Shop ・Budget Chubu International Airport Shop
First, let’s start with the Budget Chubu International Airport store.
The Budget Chubu International Airport store is located outside the airport. So there is a free shuttle service. After arriving at Chubu Centrair International Airport and picking up your luggage, please contact to the car outlet for using the free shuttle service. Phone Number : 0569-36-3100(+81569-36-3100) If you are worried about the language, please use an our interpreter service. For details of the interpretation service, please check the “[ToCoo!] Itinerary Check” email sent to you before the date of boarding at *** Smart Drive Support ***.
※Please make sure, Budget Chubu International Airport Shop is not placed inside of Chubu Centrair International Airport※
After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet. After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!
★when returning the car★ When the reserved return date comes, return the car to the reserved return time/outlet! ※Budget Chubu International Airport Shop have their own shuttle services to the airport after returning the car. ※
Next, we will explain the following four stores. ・Nippon Rental Car Chubu International Airport Shop ・Orix Rent A Car Chubu International Airport Shop ・Toyota Rent a Car Chubu Centrair International Airport Shop ・Nissan Car Rental Chubu International Airport Shop
※Please make sure, these 4 stores are located within Chubu Centrair International Airport. So there is no rental car reception counter within the airport※ At that time, if you are not sure about the location of the rental car office at the pick up date, please inquire about the location of the car outlets at the information counter in Access Plaza. The location of the information counter is the light blue arrow.
Red Mark is the location of the 4 Car Outlets. After completing immigration procedures, Please head to the Access Plaza inside the Chubu Centrair International Airport. When you can find and see Access Plaza, turn right and take the elevator for moving to the 1st floor. When you arrived in the 1st floor, please turn left. Then please follow the signs for「レンタカー」with going straight.
★when returning the car★ When the reserved return date comes, return the car to the reserved return time/outlet! ※Please make sure only Budget Chubu International Airport shop has shuttle services to the airport after returning the car because other car outlets are placed inside the Chubu Centrair International Airport.※
