Category: ToCoo! Option

How to pick up the Tocoo! option package at the convenience store?

バクコウビョウ

 

If you purchase additional Tocoo! options, such as Tocoo! ETC card or snow socks (or both), you will need to go to the designated convenience store to pick up them.

This article will explain in detail how to pick up the Tocoo! option package at the convenience store.

If you are planning to purchase or have already purchased the Tocoo! option, please be sure to confirm the following procedure for picking up the Tocoo! option parcel from the convenience store.

 

Table of contents

Q1: Why do I need to go to the convenience store to pick up my Tocoo! option parcel?

Q2: How to confirm where I can pick up my Tocoo! option parcel?

Q3: Can I pick up my parcel early?

Q4: How to pick up my Tocoo! option package from the convenience store?

Q5: What is the process for picking up my Tocoo! option parcel?

 

 

Q1: Why do I need to go to the convenience store to pick up my Tocoo! option parcel?

 

Regarding the pick-up location of Tocoo! options,

Please note that if you reserve Tocoo! options through us, such as ETC cards or snow socks, they cannot be collected at the car rental store.

Since Tocoo! is only an online car rental agency and not a car rental company that directly rents cars to customers, we need to mail the Tocoo! options to you if you reserve them through us.

However, because car rental stores do not accept parcels, we can only send the parcel to designated locations. We appreciate your understanding.

 

Currently, we can only send parcels to designated airport convenience stores or post offices.

Therefore, you cannot pick up the parcel outside these locations.

 

 

Q2: How to confirm where I can pick up my Tocoo! option parcel?

 

If you haven’t made a reservation yet

If you haven’t made a reservation yet and want to add an ETC card or snow socks as Tocoo! options,

you can confirm and select your pick-up location in the reservation form.

 

In the [Tocoo! Options] of [Customer Information] in the reservation form, you can click on the Tocoo! options to add.

 

After clicking on the Tocoo! option of the ETC card or snow socks, you can confirm the default pickup location.

 

If you want to change the pickup location, please click “Change delivery location” and then select your desired pickup location.

 

For details on how to make a reservation (and how to add the Tocoo option), please refer to the following article:

https://www2.tocoo.jp/en/guide/2023/07/07/about-how-to-make-a-reservation-this-article-will-solve-it/

 

If you have already made a reservation

Please confirm the “■How to receive ToCoo! options” in your “【ToCoo!】 Reservation Confirmation” email.

 

If you want to change the pickup location after the reservation is established, please contact us at least 14 days before the pick-up date.

Otherwise, the pickup location cannot be changed after the parcel is sent.

Please contact us via the inquiry form. Pickup locations are limited to designated convenience stores.

Pickup locations are limited to designated convenience stores.

Inquiry Form

 

※Please note

Some airports do not have convenience stores where you can pick up parcels.

Therefore, some pickup locations are post offices, or some convenience stores are not within the airport but are located near the airport.

Please be sure to confirm your pick-up location.

 

 

Q3: Can I pick up my parcel early?

 

Yes, if you arrive at the airport within one week before the car pick-up date,

we can arrange for you to mail the ETC card package in advance,

so that you can pick up the mail at the airport in advance.

 

You can receive the ETC card package as early as one week in advance.

 

If you wish to receive your ETC card early,

please contact us through the inquiry form after your reservation is established and tell us your expected arrival date and the airport you will arrive at.

We will try our best to arrange for you to mail the ETC card package in advance.

 

※Please note

Please note that your request must be made at least 14 days before your desired pickup date.

Otherwise, we may not be able to arrange for you to send your parcel early.

Inquiry Form

 

 

Q4: How to pick up my Tocoo! option package from the convenience store?

 

For customers who purchased the Tocoo! option of ETC card or snow socks,

Tocoo! will send you an email 1-2 days before your pickup date,

which includes the QR code you need to pick up your parcel.

Please confirm your email 1-2 days before your pickup date.

Please show the QR code at the convenience store checkout when picking up your parcel.

 

The title of the email will be [ToCoo! Your ToCoo! option departures QR Code link and How to return].

 

If you have not received the email 1 day before the pickup date, please check your Spam/Junk folder first.

The email may be classified as Spam/Junk.

If you still haven’t received the email, please contact us.

Inquiry Form

 

 

Q5: What is the process for picking up my Tocoo! option parcel?

 

  1. Add an ETC card or snow socks as the Tocoo! option when booking a rental car
  2. Confirm the pick-up location and pick-up date of the package (if there are any changes, please contact us in advance)
  3. Confirm whether you have received the [ToCoo! Your ToCoo! option departures QR Code link and How to return] email 1-2 days before your pickup date
  4. On the day of pick-up, show the QR code for pick-up at the checkout counter of the convenience store.
  5. Receive you Tocoo! option parcel and then enjoy your trip in Japan!

 

 

The above is the introduction on how to pick up the Tocoo! option parcel at the convenience store.

If you have any questions, please feel free to contact us via the inquiry form.

Inquiry Form

 

 

Wish you a wonderful trip in Japan!

 

Other related articles:

Introduction of Tocoo! ETC Card and Notes on Renting Tocoo! ETC Card

Difference between ToCoo! option and rental car company option

 

Read More

Difference between ToCoo! option and rental car company option

jansrichan-sararat

During the reservation process, many customers find it difficult to distinguish between ToCoo! options and the rental car company’s options.
So, this time we would like to explain the differences clearly and introduce how to tell them apart.
Please read to the end and refer to it when making a reservation～

Table of Contents
① Difference between ToCoo! option and rental car company option
②Explanation of ToCoo! options and rental car company option
-ToCoo! options
-Rental car company option
③How to Check Options

①Difference between ToCoo! option and rental car company option

There is only one difference between the options between ToCoo! and the rental car company.
Rental car options can only be rented at car rental company/outlet.
On the other hand, ToCoo! options can only be reserved/rented through ToCoo!.

*NOTE*
ETC cards can be rented at rental car outlet and ToCoo!.
Please note that some outlet do not lend out ETC card
However, the deadline for reservations with ToCoo! is 14 days before the pick up date.

②Explanation of ToCoo! options and rental car company option
We will list down any options for Toku and rental car companies. Please refer to this when making a reservation.

-ToCoo! options

・T.A.S.
If you book a car via ToCoo, T.A.S. (ToCoo Additional Support) is mandatory for your booking (there are no exceptions).
T.A.S. provides coverage for NOC (non-operation charge) and towing fees.
For more information on T.A.S., please see the following URL.
https://www2.tocoo.jp/en/contents/info/tas

・ETC card rental
It’s a card that can be used with the ETC system. If you use the ETC system, you don’t need to understand Japanese, you don’t need to use cash, and you don’t have to stop at toll gates, so it’s a very convenient system.
You can check about ToCoo! ETC Card below
https://www2.tocoo.jp/en/guide/2023/07/28/introduction-of-tocoo-etc-card-and-notes-on-renting-tocoo-etc-card/

・ToCoo! Expressway Pass (TEP)
The ToCoo! Expressway Pass Plan (TEP) lets you enjoy unlimited use of all of Japan’s expressways for a one-time, prepaid fee.
(A ToCoo! ETC card is MANDATORY if you would like to use TEP. You cannot use TEP without a ToCoo! ETC card.)
The TEP plan includes the ETC card rental fee, and the TEP fee would be charged to your registered credit card at booking as part of the ToCoo! options fee when the reservation is completed. The TEP fee is not included in the rental car fee since TEP is provided by ToCoo, not the rental car companies.
Please see the following URL for more information on TEP.
https://www2.tocoo.jp/en/campaign/index?campaign_id=963

・ToCoo! Unlimited ETC Pass
ToCoo! ETC Unlimited Pass is an expressway pass that gives you unlimited use of all of Japan’s expressways for a fixed price offered by ToCoo!
It includes a ToCoo! ETC card.
The ToCoo! ETC Unlimited Pass fee is not included in the car rental fee, but in the ToCoo! options fee.
Please see the following page for details:
https://www2.tocoo.jp/en/guide/2018/08/22/tocoo-unlimited-etc-pass/

・Wi-Fi router rental
Wi-Fi router rental offered by ToCoo!
Please see the following page for details:
https://www2.tocoo.jp/en/wifi/index

・Cancellation Compensation Support
The Insurance covering the Cancellation Charge incurred with a cancellation within 6 days before the pick up date.
Please see the following page for details:
https://www2.tocoo.jp/en/options/ccs

・Cancellation Compensation Support for Early Bird Pay Now Plan
The Insurance covering the Cancellation Charge incurred when you cancel Early Bird Pay Now Plan.
Please see the following page for details:
https://www2.tocoo.jp/en/options/ccs-earlybird

・Snow Socks
Snow Socks are the Tire Covers made of special fabric with the superior Grips on snowy icy roads.
Attaching Snow Socks on the normal tires, you can drive on snowy/icy roads.
Please see the following page for details:
https://www2.tocoo.jp/en/options/snowsocks/

-Rental car company option

・GPS
It is installed in almost all Rental Cars. However, please make sure, if GPS is not written in [1. Car Info], the car may not be equipped GPS Option.
Please check the Rental Car that you want to reserve has GPS OR not when you make a reservation.

・ETC Card Reader Device
ETC Card Reader Device is a device to insert an ETC card.
ETC card reader is set for all the cars.
regrettably it is an EMPTY device without ETC card.

・Compensation Coverage
Compensation coverage, also sometimes called immunity insurance, or CDW (collision damage waiver), covers the Compensation fee for property damage and Rental car damage.
It is provided by the rental car companies.
*Compensation Coverage option(CDW)of some rental companies does not cover Single car incident cases. Please be sure to check the conditions of your car rental company’s CDW when you pick up the car at the outlet.
You can see more information on Compensation Coverage from the following URL.
https://www2.tocoo.jp/en/contents/info/cmpns_cvrg

・Child Seats(Baby Seat,Junior Seat,Child Seat)
If you have a child under 6 years old, please be sure to book child seat option beforehand.
You can check more detail via link below.
https://www2.tocoo.jp/en/howto/child_seat

・Winter Tires
The Winter Tires option is an Option provided by the Rental Car Company. Please make sure, Winter Tires must be reserved in advance.
Or, if you make a Rental Car Reservation with the Winter Tires Plan, the Rental Car will definitly come with WInter Tires.

③How to Check Options
From now on, Here is some tips to check the Options between ToCoo! Options and Rental Car Company Options.

-Rental car company option
Rental Car Company Options are placed under [1.Car Info] on the Reservation Steps Page.
If you want to add car rental outlet options, please click [Add] which is placed right side of the option that you want to add. If you don’t want to add it, click [Remove].
For example, we are added a child seat option in this image.

-ToCoo! options
ToCoo! Options is placed under [Customer Information] in [2.Details] on the Reservation Steps Page.
At the List of [ToCoo! Options], you can add ToCoo! Option that you want.
→ If you want to add ToCoo! option, click the name of that option.
Example: In the photo below, we click [ETC card rental]. Then you can see check mark will appear.
→ Do not click any option that you do not want to add.

*NOTE*
※About ToCoo! option
You can check How to add Tocoo! option via link below.
https://www2.tocoo.jp/en/guide/2023/07/07/about-how-to-make-a-reservation-this-article-will-solve-it/#v
If you need Tocoo! option, please add it when you make a reservation.
Tocoo! option cannot be added after a reservation is confirmed.
If you want to add Tocoo! option after a reservation is confirmed, cancellation and re-book is required.

If you have any further questions, please do not hesitate to contact us.

Read More

Introduction of Tocoo! ETC Card and Notes on Renting Tocoo! ETC Card

バクコウビョウ

The ETC card is a service that most Japanese people use when using the expressway.

In addition to not having to stop and use cash to pay when passing the expressway gate, you can also get some discounts on the toll.

If you want to use this service when you are traveling by car in Japan, please be sure to read this article and make the ETC card reservation together with the car rental reservation!

 

All ToCoo! rental cars are automatically equipped with an ETC equipment / ETC card reader.

But please note that the ETC equipment/ETC card reader is just a machine installed on the car to read the ETC card, and does not include the ETC card inside.

Therefore, if you need an ETC card, please make a reservation together with the car rental reservation.

 

Detailed explanation of ETC card reservation method:

  • Only accept ETC card reservation within 14 days to 60 days before the car pick-up date
    Due to the time required to arrange delivery, our ETC card can only be applied for together with the car rental reservation 14 days before the car pick-up date

 

  • Here, we are going to explain how to add ToCoo! ETC card as an option when you make the reservation:
    1.  Once you find a car that you want to book, press “book now”.


    2.  Select the options you want to add and then press “next”.


    3. Fill in your information.


    4. Select “ETC card rental” at the【ToCoo! Options】column.


    5. Fill in your payment details and then press “confirm”.



  • When making a reservation, you can click the “?” icon to view more information about the ETC card rental service.
  • There is also a detailed explanation of the ETC card deposit under the words “【Tocoo! Options】”.



Detailed explanation of how to pick up and return the ETC card:

  • About the locations where ETC cards can be picked up
    Since Tocoo! is only an online car rental agency, not a car rental company that rents cars directly to customers, if customers reserve an ETC card through us, we will need to mail the ETC card to you.

    However, because the car rental shop does not accept parcel delivery service, we can only send it to the designated Airport Convenience store. We hope you will be able to understand.

 

  • About how to select where to pick up your ETC card
    Here, we are going to explain how to select where to collect your ETC card when you make the reservation:
  1. After selecting the option of ” ETC card rental”, the display of “Pickup Location” will appear under ” Add options”


  2. Please confirm the default pickup location.
    If you want to pick up at the default pick up location, just complete the reservation
    If you want to pick up at a location other than the default pickup location, please tick “Change delivery location”

  3. You can choose another designated Airport Convenience store, and then fill in your information.


  4. Press “Confirm” to confirm your reservation


※Precautions※

  • ToCoo! Options are not available to pick up at Rental Car Outlet. You can pick up your ToCoo! Options at Convenience Stores that ToCoo! designated.
  • If the ToCoo! Option package are not received due to an incorrect name, email address, or delivery store, the customer is responsible.
  • When you pick up your ToCoo! Option Package, you will need the QR Code link that ToCoo! sent to you. When you present it at the Convenience Store counter, you can pick up ToCoo! Option Package.

 

  • About the ETC card pick up date

Since we need to ensure that the customer only uses the ETC card during the rental period, we can only send the ETC card before the customer’s car pickup date.

This means that we can only ensure that you can pick up the ETC package on the day or the day before your car pick-up date.

If you need to ensure that you can pick up the ETC card in advance, you can apply for early use of the ETC card. Then there will be an additional fee for the ETC card.

The additional rental fee for the ETC card is 330 JPY / day.

If necessary, please contact us through the inquiry form.

https://www2.tocoo.jp/en/inquiry

 

After completing the reservation application, usually we will send the parcel (your ToCoo options) to the location you specified three days before your car pick-up date.
Also, usually the post office will be able to deliver it to the designated location as early as the day before.
However, it cannot depend on the promise of the post office, there may be delays, please understand.
A QR Code link will be emailed to you after delivery.

 

  • About how to return the ETC card

For returning the ToCoo! ETC card,

＊Please be sure to take out the ETC card when returning the car.
there is an instruction manual and postage-paid, pre-addressed return envelope included in the package.

Please put the ToCoo! ETC card in the envelope enclosed in your package, then post it from any post box or post office in Japan.
After using the ETC card, please be sure to mail it to us within the return date, if it is not returned on the scheduled date, an extra fee will be charged.
The return date is from the day the car is returned to the day after the car is returned.

For more details, please read the following page:
https://www2.tocoo.jp/inbound/pdf/tocoo_options/en/etc_terms.pdf

 

Others

  • For the ETC card of the car rental company

You can also rent the ETC card from the car rental company on the pick-up day.

But please note that their ETC card does not have the expressway pass.

They generally have ETC cards for rent, but we cannot guarantee that they will have ETC cards in stock on the day you pick up the car.

We also cannot make reservations or purchase the ETC card of the car rental shop for you,

because the ETC card of the car rental company is not our product, please forgive us.

 

  • For the KEP ,CEP, HEP etc.

Unfortunately, KEP, CEP, HEP etc. all of the Expressway Pass offered by NEXCO Japan are not for purchase at TOCOO! now.

We only have TEP and ToCoo! Unlimited ETC Pass.

If you need KEP, CEP, HEP etc., please make a reservation without an ETC card.

Then check with your rental car shop to see if they can provide it.

 

If they can provide it, you may need to rent their ETC card.

So, please make a reservation without an ETC card.

 

However, we cannot guarantee all the rental car stores can provide you with the Expressway Pass.

And since it is not our product, we are sorry that we cannot book it for you.

 

 

If you still have any questions, please feel free to contact us through the inquiry form.

https://www2.tocoo.jp/en/inquiry

Read More

The airport post office is here! Guidance of going to the airport post office

司徒 杏怡

Customers who have reserved an ETC card and picked it up at the airport post office, do you have difficulty finding the post office?
This article is to introduce you how to find the airport post office after arriving at the airport.
Please be sure to know the location of the post office before departure.

Below we will guide you on how to find the location of the airport post office without any problems, so if you get lost in the airport hall, be sure to check here!

Contents

  1. New Chitose Airport
  2. Narita Airport Terminal 1
  3. Narita Airport Terminal 2
  4. Haneda Airport Terminal 1
    1. Kamata Post Office
  5. Chubu Centrair International Airport
    1. Tokoname Post Office
  6. Kansai Airport
  7. Fukuoka Airport
  8. Kagoshima Airport
    1. Kokubu Post Office
    2. Kagoshima Central Post Office

1.New Chitose Airport

The post office at New Chitose Airport is located in the Domestic Terminal (Terminal 2). There is no post office in the International Terminal, so if you are using international flights, please go to the Domestic Terminal.

Recommended route:

① Arrive at domestic flight → Go to the post office to pick up the ETC card → Go to the car rental counter
② Arrive at the international flight → Move to the domestic flight → Go to the post office to pick up the ETC card → Go to the car rental counter

Access: 2F
New Chitose Air Port Post Office
〒066-0012 Bibi,Chitose-shi,Hokkaido（New Chitose Airport Terminal 2 2F）
Hours of business： Weekdays 9:00～17:00
Saturday 9:00～17:00
Sundays, National Holidays 9:00～17:00

After arriving at Domestic Terminal 2, please go to District C.
The post office is circled in red in the map.

2.Narita Airport Terminal 1

There are a total of two post offices at Narita Airport. But not in terminal 3!
Below is the guide to the post office in Narita Airport Terminal 1.

Recommended route:

Arrive at Narita Airport Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter

Access: 4F
Narita International Airport Post office Terminal 1 Building Office
4F, Narita International Airport Terminal 1, Goryo Bokujo, Narita City, Chiba Prefecture 〒282-8799
Hours of business： Weekdays 08：30－19：00
Saturday 08：30－18：00
Sundays,National Holidays 08：30－18：00
*Since it is a limited-service Yu Yu counter (ゆうゆう窓口), you can only receive an ETC card, but you cannot return it.
When returning the ETC card, please put it in the mailbox.

After arriving at the 4th floor of Terminal 1, please proceed towards No.69.
The post office is circled in red in the map.

3.Narita Airport Terminal 2

There are a total of two post offices at Narita Airport. But not in terminal 3!
Below is the guide to the post office in Narita Airport Terminal 2.

Recommended route:

Arrive at Narita Airport Terminal 2 → Go to the post office to pick up the ETC card → Go to the car rental counter

Access: 3F
Narita International Airport Post office Terminal 2 Building Office
3F, Narita International Airport Terminal 2, Furugome, Narita City, Chiba Prefecture 〒282-8799
Hours of business： Weekdays 08：30－19：00
Saturday 08：30－18：00
Sundays,National Holidays 08：30－18：00
*Since it is a limited-service Yu Yu counter (ゆうゆう窓口), you can only receive an ETC card, but you cannot return it.
When returning the ETC card, please put it in the mailbox.

After arriving at the 3th floor of Terminal 2, please go north. It is located near the “North Exit 2”.
The red circled “No. 8” in the map is the post office.

4.Haneda Airport Terminal 1

There is only one post office in Terminal 1 in Haneda Airport. Customers arriving at Terminals 2 and 3 should proceed to Terminal 1.
Below is the guide to the post office in Haneda Airport Terminal 1.

Recommended route:

①Arrive at Haneda Airport Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter
②[Saturdays, Sundays, public holidays] Arrive at Haneda Airport Terminal 1 → Pick up the car at the car rental counter → Go to Kamata Post Office to collect the ETC card

Access: 1F
Haneda Airport Post Office
1F, Haneda Airport Terminal 1, 3-3-2,Hanedakuko,Ota-ku,Tokyo〒144-0041
Hours of business： Weekdays：9:00～17:00
Saturdays, Sundays, public holidays：closed
If you want to pick up your ETC card on Saturdays, Sundays, and public holidays, we recommend you pick it up at the <Kamata Post Office> near Haneda Airport.
Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.

After arriving at the 1st floor of Terminal 1,head towards MARKETPLACE and it is No.7 on the map.
The post office is circled in red in the map.

5Chubu Centrair International Airport

The post office to pick up the ETC card at Chubu Centrair International Airport is automatically set as <Tokoname Post Office Centrair Office>.
Terminal 1 only. Customers arriving at Terminals 2 should proceed to Terminal 1.
Below is the guide to the Tokoname Post Office Centrair Office.

 

Recommended route:

①Arrive at Chubu Centrair International Airport Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter
②Arrive at Chubu Centrair International Airport Terminal 2 → Move to Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter
③[Saturdays, Sundays, public holidays] Arrive at Chubu Centrair International Airport Terminal 1/2 → Pick up the car at the car rental counter → Go to Tokoname Post Office to collect the ETC card

Access: 1F Terminal 1
Tokoname Post Office Centrair Office
1F, Chubu Centrair International Airport Terminal 1, Centrair, Tokoname City, Aichi Prefecture 〒479-8799
Hours of business： Weekdays：9:00～17:00
Saturdays, Sundays, public holidays：closed
If you want to pick up your ETC card on Saturdays, Sundays, and public holidays, we recommend you pick it up at the <Tokoname Post Office > near Haneda Airport.
Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.

After arriving at the 1st floor of Terminal 1,it is on the other side of the Lawson convenience store.
The post office is circled in red in the map.

6.Kansai Airport

The Post Office in Kansai Airport is closed, so ToCoo! reservation form do not have the options of Kansai Airport for choosing ETC Card Pick up place.
We recommend to Guest who will use Kansai Airport for using “Izumisano Post Office” for pick-up the ETC Card. “Izumisano Post Office” is 16 minutes far from airport by car becuase they are placed near by Airport. Please move to the “Izumisano Post Office“.
*Please be careful, You can not pick up the ETC Card at the car outlet.
Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.

Recommended route: Arrive at Kansai Airport→ Pick up the car at the car rental counter → Go to “Izumisano Post Office” to collect the ETC card

Izumisano Post Office
Access: ２－８－４５ Uemachi, Izumisano City, Osaka 〒598-8799
MAPCODE:35 864 842*33
Hours of business： Weekdays：8:00～19:00
Saturdays: 8:00～18:00
Sundays, Public holidays: 9:00～16:00

The Post Office of Knasai Airport is closed, so we recommend you to move “Izumisano Post Office” that is 16 minutes far from airport by car for pick up ETC Card.
The post office is marked in red in the symbol.

7　Fukuoka Airport

The Post Office of Hukuoka Airport is closed. After you pick up the rental car, please move to Hakaltakita Post Office. (4min to car)
Below is the guide to the post office in Hakatakita Post Office

Recommended route: Arrive at Fukuoka Airport→ Pick up the car at the car rental counter → Go to “Hakatakita Post Office” to collect the ETC card

Hours of business： Weekdays：7:00～19:00
Saturdays: 7:00～18:00
Sundays, Public holidays: 7:00～18:00

Hakatakita Post Office
Access: １－３－２６ Ooi, HakataKu, Hukuoka City, Hukuoka 〒812-8799
MAPCODE: 13 383188*66

The Post Office of Hukuoka Airport is closed, so we recommend you to move “Hakatakita Post Office” that is 4 minutes far from airport by car for pick up ETC Card.
The Post Office is marked in red in the symbol.

8 Kagoshima Airport

 

The Post Office of Kagoshima Airport is closed. So you can not pick up the ETC Card in this Post Office.

We recommend to Guest who will use Kagoshima Airport for using “Kokubu Post Office” or “Kagoshima Central Post Office” for pick-up the ETC Card becuase they are placed near by Airport.

*Please be careful, You can not pick up the ETC Card at the car outlet.
Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.

Recommended route:

Arrive at Kagoshima Airport→ Pick up the car at the car rental counter → Go to “Kokubu Post Office/Kagoshima Central Post Office” to collect the ETC card

Kokubu Post Office
３－３９－１ Kokubuchuuou, Kirishima City, Kagoshima 〒899-4399
Mapcode: 216 541 166*72

Hours of business： Weekdays：8:00～19:00
Saturdays: 8:00～17:00
Sundays, Public holidays: 9:00～12:30

The Post Office of Kagoshima Airport is closed, so we recommend you to move “Kokubu Post Office” that is 22 minutes far from airport by car for pick up ETC Card.
The Post Office is marked in red in the symbol.

Kagoshima Central Post Office
1-2 Chuuouchou, Kagoshima City, Kagoshima 〒890-8799
Mapcode: 393 575 792*15

Hours of business： Weekdays：7:00～21:00
Saturdays, Public holidays: 7:00～18:00

The Post Office of Kagoshima Airport is closed, so we recommend you to move “Kagoshima Central Post Office” that is 39 minutes far from airport by car for pick up ETC Card.
The Post Office is marked in red in the symbol.

 

Kamata Post Office
１-２-８ KamataHonchou, Ootaku, Tokyo-to 〒144-8799

GOOGLE MAP： https://bit.ly/3K2lg5Z
20 minutes far from Haneda Airport by car
Mapcode: 191 556*28

Hours of business： Weekdays：07：00－19：00
Saturdays, Public holidays: 07：00－18：00

 



Tokoname Post Office
１－８３ Sakaemachi, Tokonameshi, Aichi 〒479-8799

GOOGLE MAP： https://bit.ly/3XoP5R3
11 minutes far from Haneda Airport by car
Mapcode:371 790 173*42

Hours of business： Weekdays：8:00～19:00
Saturdays: 8:00～17:00
Sundays, Public holidays: 9:00～12:30

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Rental Car Insurance in Japan

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Driving a car during travel exponentially expands the potential of your trip.
However, driving a car also comes with the risk of accidents. Recently, the data in Japan found that the accident rate for tourists was about four times that of locals.

In the event of an accident while abroad, unexpected difficulties may arise due to language barriers or unfamiliar laws and regulations. To help alleviate that anxiety, keep reading this guide!

NOC, compensation coverage, CDW, etc. are frequently used terms you encounter when renting a car in Japan, but there are many people who are wondering about the details of each one. In this guide, we will discuss the specifics of rental car insurance and compensation coverage and how to select them at booking.

1.　Insurance and Compensation Services
　　① Basic rental car insurance
　　　What is the compensation fee?
　　② Compensation Coverage (CDW)

　　③ NOC　

　　④ Other insurance services offered by each rental car company
2.　Required fees in case of an accident
3.　Why booking with ToCoo! is better

1. Insurance and Compensation Services


① Basic rental car insurance
All rental cars in Japan include basic insurance as below. Please note that each rental car company has different policies, so the compensation details may vary.

Example: Nissan Rent a Car insurance system

Personal Injury  Unlimited coverage for each person (including vehicle liability insurance up to 30,000,000 yen)
*Compensation for injury of a third party
Property Damage Compensation 20,000,000 yen per accident (compensation fee: 50,000 yen）
*Compensation for damage to a third party’s car, utility pole, building, etc.
*Customer responsible for 50,000 yen compensation fee
Vehicle Compensation Actual cash value of the vehicle (compensation fee: 50,000 yen), but micro bus, truck, other specific types of car  will have a compensation fee of 100,000 yen
*Compensation for damage to the rental car
*Customer responsible for 50,000～100,000 yen compensation fee
Passenger Compensation Maximum 50,000,000 yen per person
*Compensation for injury, death, or long-term side effects to passengers (including driver) due to accidents while in the car

※Customers are liable for all damages incurred which either exceed the insurance coverage amount or are exempt from coverage.


■ What is the compensation fee?
This is the amount that the customer must pay in the event of an accident which is covered by the basic insurance.


② Compensation Coverage  (CDW)
CDW is an abbreviation for collision damage waiver.
If you purchase compensation coverage, the car rental company will cover the compensation fee you would normally have to pay. In other words, you would not have to pay the above 50,000 yen for property damage compensation and 50,000 to 100,000 yen for vehicle compensation.

*Even if you purchase compensation coverage, all coverage will be voided unless you immediately contact the police.
*Even small scratches that don’t stand out are considered accidents in Japan, so you must report them to the police. In Japan, the definition for accidents includes lightly brushing a wall or the car getting scratched due to negligence when parking.

③NOC
NOC is an abbreviation for non-operation charge.
If the rental car needs to be repaired or cleaned due to a breakdown, damage, odor, etc., this is the amount charged by the rental car company as compensation for lost sales during that period.

When the vehicle is returned to the originally planned office by itself 20,000 yen
Other situations 50,000 yen

④ Other insurance services offered by each rental car company
The following add-on services may be recommended when you pick up the car at the outlet.
*However, please be aware that all ToCoo! reservations already include NOC payment coverage and towing fee coverage service of up to 100,000 yen, so please be careful not to purchase overlapping services.

Rental Car Company Insurance Service Details
Nissan Rent a Car Standard Plan Exempt from the compensation fee, assistance in the event of incidents such as flat or damaged tires is also provided
Full Support Plan in addition to the compensation provided by the Standard Plan, you will also be exempt from paying the NOC
Nippon Rent a Car Extra Coverage Option (ECO) NOC payment coverage
CDW Exempt from the compensation fee
Safety Course Roadside service, etc.
Times Car Rental Safety Package Exempt from the compensation fee
Super Safety Package NOC payment coverage and roadside service
Toyota Rent a Car Exclusion of Liability Compensation System Exempt from the compensation fee
Double Protection Package NOC payment coverage and tire trouble
Budget Rent a Car Safety Pack NOC payment coverage, on-board accessory damage compensation, and tire trouble

*The above chart is for reference only, and the services may be changed by the rental car company. Check with your car rental company for more information and terms.

2. Required fees in case of an accident

In the event of an accident, the following amounts usually need to be paid at the rental car outlet.

Compensation fee: 50,000～150,000 yen　
　　　　＆　
NOC: 20,000～50,000 yen

*The NOC amount may vary depending on the rental car company.

To avoid any deductibles in case of an accident, it is essential to include the services of non-operation charge (NOC) waiver and Compensation Coverage (CDW) in your reservation.


3. Why booking with ToCoo! is better

All ToCoo! reservations include ToCoo! Additional Support (T.A.S.), which covers Non-Operation Charge (N.O.C.) and up to 100,000 yen in towing fees.
※ T.A.S. is mandatory for all ToCoo! reservations. It is an exclusive service.
If you book with ToCoo! and purchase compensation coverage, you will have to pay 0 yen in case of an accident. You won’t need to worry about complicated insurance details or adding insurance services at the car rental outlet.
ToCoo! also offers full coverage plans that include compensation coverage, so please choose it when you make your reservation.

Summary
✔ T.A.S. which covers NOC and towing fees is automatically included in all ToCoo! reservations
✔ If you purchase the rental car company’s compensation coverage, the fee for an accident will be 0 yen
✔ Rental car companies also offer their own compensation services, but beware of duplicate services

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All About Map Code Service

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  1. What is Map Code?
  2. How do you use Map Code Service?
  3. Important Notes


1. What is Map Code?

Map Code is a code number system that makes it easy to set the destination when you enter it to the car GPS.
Every place in Japan can be represented by a map code of 6-12 digits.

Example: Tokyo Sky Tree: 742 740 * 81


2. How do you use Map Code Service?

① Please check if your reservation includes map code service.
You can check it in the reservation confirmation email.
If either of the following applies, your booking includes map code service:
· The map code service is included in the ToCoo! options
· You reserved under the ToCoo! Traveler Support Plan

② Please request map code search.
You can request up to 10 map codes per reservation.
Please request a map code search at least 4 days before the rental car start date.

Please send us the information of 10 desired map code destinations from the application form below:
https://forms.gle/XJVtWnX5kS2dFy9g8

For us to find a map code for you, we need detailed information such as tourist spot name, facility name, address, or phone number. We cannot find map codes with vague information.
Good examples (easy to verify the correct location):
1. Tokyo Sky Tree
1-2 Oshiage Sumida-ku, Tokyo 101-0045 Tokyo
Phone Number 000-0000-0000

Bad examples (impossible to find the map codes):
1. Hokkaido Sapporo City (the area is wide and unspecified)
2. How to get to Kawaguchiko from Tokyo (there are no map codes for routes)

③ After we receive your application, we will find the map codes within about 2 business days and will send them to you by email to the same email address you used to make the rental car reservation.

④ Enter the map code received by email in the car navigation system and start using it.
When you type it in, please include * (asterisk) and spaces.
* Some car navigation systems may not be able to input symbols or spaces. In that case, please try the following methods.

■ Spaces cannot be entered: try putting in only the numbers
■ If * (asterisk) can not be entered: try putting in only the numbers to the left of * (asterisk)
* If you do not know how to use the car navigation system, please check with your rental car outlet when you pick up the car.


3. Important notes

① Since it may take more than two business days to reply to map code search request sent during weekends and holidays, please send us your map code search request as soon as possible.

② Regardless of the rental car usage period, there are only 10 map codes available per reservation.
If you need more than ten map codes, it will cost an additional fee (200 yen per extra map code).

If you have any questions about Map Codes, please do not hesitate to contact us.
Inquiry Form

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Information About the Hokkaido Expressway Pass (HEP)/Kyushu Expressway Pass (KEP)/Tohoku Expressway Pass Plan

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  1. What is the Hokkaido Expressway Pass (HEP)/Kyushu Expressway Pass (KEP)/Tohoku Expressway Pass?
  2. Availability Period
  3. How to use
  4. Important notes

*We will refer to Hokkaido Expressway Pass as HEP and the Kyushu Expressway Pass as KEP from now on.


1. What is the HEP/KEP/Tohoku Expressway Pass?

An Expressway Pass is a flat plan that allows you to use specific toll ways in Japan as much as you like.
HEP is a plan that allows you to use all the expressways in Hokkaido for a fixed price.
KEP is a plan that lets you use some of the Kyushu expressways at a fixed price.
Tohoku Expressway Pass is a plan that lets you use the Tohoku expressways at a fixed price.

*There are some expressways that aren’t covered by the Expressway Pass. Please check the NEXCO websites below for more information about applicable expressways.
HEP: https://www.driveplaza.com/trip/drawari/hokkaido_expass/en.html
KEP: https://global.w-nexco.co.jp/en/kep/
Tohoku Expressway Pass: https://www.driveplaza.com/trip/drawari/tep2015/en.html

* To use an Expressway Pass, you need a special ETC card with your rental car. When you book HEP/KEP/Tohoku Expressway Pass plan with ToCoo! , you do NOT need to rent an ETC card separately. The ETC card provided by the rental car company is included in the plan. You cannot use a ToCoo! ETC card.


2. Availability Period

The usage period must match the rental car usage period.
*It is not possible to use an expressway pass for a period different from that of the rental car.


3. How to use?

① Please check whether or not your reservation includes HEP / KEP / Tohoku Expressway Pass. You can confirm it from the ”Reservation Confirmed mail”.
* If you meet one of the below conditions, your reservation includes HEP/KEP/Tohoku Expressway Pass.
・If “HEP/KEP/Tohoku Expressway Pass” is included in the plan name in your reservation confirmed email
・If “HEP/KEP/Tohoku Expressway Pass” is included in the options under the plan name (not ToCoo! options)
② Please get the ETC card at the rental car outlet.
③ Please pay the fee for HEP/KEP/Tohoku Expressway Pass at the rental car outlet.
*The HEP/KEP/Tohoku Expressway Pass fee is not included in the rental car fee.
Please check here about the amount.
④ Insert the ETC card into the ETC device in the rental car and start using it.
*For details on how to use the ETC card and the pre-equipped ETC card reader device, please check with the rental car outlet.
⑤ Please return the ETC card to the rental car outlet when you return the car.


4. Important notes
*You cannot change the usage period for the HEP/KEP/Tohoku Expressway Pass.
*If you book the HEP/KEP/Tohoku Expressway Pass plan but decide you don’t need it, please cancel and rebook your reservation without the expressway pass. Alternatively, you can opt out by informing the rental car outlet staff when you pick up the car, but please note that some rental car companies may not be able to accept same-day cancellations for expressway passes.

If you have any questions, please don’t hesitate to contact us here:
Inquiry Form

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All About Telephone Translator Support

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1. What is Telephone Translator Support? 
2. When can I use Telephone Translator Support?
3. How can I use Telephone Translator Support?
4. Important notes


1. What is Telephone Translator Support?
24-hour Telephone Translator Support can respond to every place and situation in case of trouble or need for help. With this service, you can travel safely and securely in Japan.
Supported languages are Japanese, English, Chinese and Korean.
Telephone Translator Support is not exclusive for rental car situations. It can be used in any situation, as you can see below.

＜Questions during shopping＞

＜When you need an interpreter at a restaurant＞

＜When you need directions＞

*The Telephone Translator Support cannot respond to any inquiries other than for translation purposes.


2. When can I use Telephone Translator Support
The service is available 24/7 if it is within the rental car usage period.
There is no limit on the number of times of use.


3. How to use Telephone Translator Support
① Please check whether or not your reservation includes Telephone Translator Support. You can confirm it from the ToCoo! options section of the Reservation Confirmed mail. If Telephone Translator Support is included in the ToCoo! options, your reservation has the service included.

② Call the dedicated Telephone Translator Support phone number and tell the operator your reference number.
*We will send the phone number and reference number to you by email 1-3 days before your rental car start date.
*The translation service is only for telephone correspondence, so it can’t be used with WiFi phone services such as Line phone, WhatsApp phone, etc.

③ Describe the situation to the operator and tell them what you need translated, then hand the phone to the other party.

④ After finishing with the interpreter, please hang up the phone.


4. Important notes

① Translation service can only be used when you are physically facing the person who you would like to translate. It is not possible to interpret for people who are not with you at the time of the phone call.

② Telephone Translator Support cannot be used as a customer service line. The translators cannot respond to any inquiries about ToCoo services, problems (such as car trouble), or any other negotiations.

③ You can’t use telephone translation service if you don’t have the reference number. If you do not receive an email with the dedicated telephone number and reference number by 1 day before the car rental service begins, please contact us from the following Inquiry Form.

④ Any call charges will be paid by the customer.

If you have any questions, please don’t hesitate to contact us via the Inquiry Form on our website.

 

 

 

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All About ToCoo! ETC Cards & Expressway Passes

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This article will explain all about the ETC system. Not sure which ETC card is right for you? Keep reading and find out!


What is an ETC card?
It’s a card that can be used with the ETC system. If you use the ETC system, you don’t need to understand Japanese, you don’t need to use cash, and you don’t have to stop at toll gates, so it’s a very convenient system. The ETC card reader device is equipped as standard in all rental cars in Japan, so all you have to do is put the ETC card into the ETC device and you’re good to go! There are many different types of ETC card passes and services available, so keep reading and we’ll go through the main ones.


What is an expressway pass?
An expressway pass is a special ETC card with the pass preloaded onto it so that you can use the expressways as much as you want. There are various kinds of ETC passes, but there are 4 that you can reserve from ToCoo! Also, you can’t reserve just an ETC pass on its own, so make sure to book the rental car with it.


Each ETC option covers a different area! Keep reading to find out more.

  Area Unlimited ETC Card Pickup Place
ETC Card  Nationwide × convenience store
TEP  Nationwide 〇 convenience store
ToCoo! Unlimited ETC Pass  Nationwide 〇 convenience store
TEP Hokkaido Hokkaido 〇 convenience store

TEP Kyusyu

Kyusyu

 〇 convenience store


About the ETC Card Types


1. ETC Card (nationwide)
You can book a standalone ETC card without any expressway passes. After you return the ETC card at the end of your reservation, your actual used toll fees will be charged to the credit card you register.  After the ETC card is returned, we will confirm the toll road usage details with NEXCO, the highway provider in Japan. If you rent a ToCoo! ETC card, you can pick it up from the designated convenience store, but please note that rental car companies don’t offer delivery service for packages,  so you can’t get it from the outlet.

You can check information about ToCoo! ETC Card via link below.
https://www2.tocoo.jp/en/guide/2023/07/28/introduction-of-tocoo-etc-card-and-notes-on-renting-tocoo-etc-card/

*NOTE*
Renting a ToCoo ETC card requires a held deposit of 15,000 yen.
We mention this in our booking form. We will charge the toll fees used after the fee is confirmed and then release the deposit back to you.

ETC System Area


2. ToCoo Expressway Pass (Nationwide)
The ToCoo Expressway Pass, or TEP, is a special ETC card that is only offered by ToCoo! It’s an unlimited expressway pass for all of Japan. TEP can only be reserved from the TEP plan, and the TEP fee is paid at the time of reservation, so it’s super convenient.  All you have to do is pick it up from the designated convenience store and basically forget about it until your return date! Total driving freedom.  You can pick up the TEP ETC card package from the designated convenience store, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet.

Check out the plan here! → ToCoo Expressway Pass Plan


TEP Coverage Area

3. ToCoo! Unlimited ETC Pass (Nationwide）
The ToCoo! Unlimited ETC Pass is a special ETC card similar to TEP, but unlike TEP, the ToCoo! Unlimited ETC Pass can be added on as an option to almost any reservation. Just like TEP, the ToCoo! Unlimited ETC Pass fee is paid at the time of reservation, so it’s extremely convenient. You can pick up the ToCoo! Unlimited ETC Pass ETC card package from the designated convenience store, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet.
★ What’s the difference between TEP and the ToCoo! Unlimited ETC Pass? The difference is that the ToCoo! Unlimited ETC Pass can be added onto any existing plan. But TEP can be reserved using the TEP plan only.

More info here! → ToCoo! Unlimited ETC Pass

ToCoo! Unlimited ETC Pass Coverage Area

4. TEP Hokkaido (Hokkaido)
It’s similar to TEP, this is a special ETC card offered only by ToCoo, which offers unlimited expressway use only in Hokkaido, so we recommend it for anyone who is traveling to Hokkaido! You can reserve it under the TEP Hokkaido plan. You can pick up the TEP Hokkaido ETC card package from the designated convenience store, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet. One advantage of TEP Hokkaido is that you can drop off the car anywhere with it!

Check out the plan here! → TEP Hokkaido


TEP Hokkaido Coverage Area

5. TEP Kyusyu
It’s similar to TEP, this is a special ETC card offered only by ToCoo, which offers unlimited expressway use only in Kyushu area (Fukuoka, Nagasaki, Miyazaki, Saga, Oita, Kumamoto, Kagoshima prefecture), so we recommend it for anyone who is traveling to Kyushu area!
You can reserve it under the TEP Kyusyu plan. You can pick up the TEP Kyusyu ETC card package from the designated convenience store, but rental car companies don’t offer delivery services for packages, so you can’t get it from the outlet. One advantage of TEP Kyusyu is that you can drop off the car anywhere with it!
・Eligible roads with TEP Kyusyu Pass
All Expressways with the ETC toll gate in the Kyushu area (Fukuoka, Nagasaki, Miyazaki, Saga, Oita, Kumamoto, Kagoshima prefecture)
*Expressways without the ETC toll gate are NOT eligible.

TEP Kyusyu Coverage Area

For the KEP ,CEP, HEP etc all of the Expressway packages offered by NEXCO Japan option,
Unfortunately, KEP, CEP, HEP etc. all of the Expressway Pass offered by NEXCO Japan are not for purchase at TOCOO! now.

We only have TEP and ToCoo! Unlimited ETC Pass.

If you need KEP, CEP, HEP etc., please make a reservation without an ETC card.

Then check with your rental car shop to see if they can provide it.

Please see the following URL for more information:
KEP URL: https://global.w-nexco.co.jp/en/kep/
HEP URL: https://en.driveplaza.com/drawari/hokkaido_expass/
SEP URL: https://global.w-nexco.co.jp/en/sep/
CEP URL: https://hayatabi.c-nexco.co.jp/cep/en/

Summary

It might seem a bit complicated, but we hope this has been helpful. Check your travel schedule and choose the best ETC card for you! As always, if you have any further questions, let us know down below or from the inquiry form on our website.

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ToCoo! Unlimited ETC Pass

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Advantages of ToCoo! Unlimited ETC Pass

  1. Unlimited use of all of Japan’s expressways for one fixed price, available from 1 day to 30 days maximum!
  2. No need to speak Japanese at toll gates!
  3. Save time by driving through the toll gates without stopping!

Availability

The deadline to book the ToCoo! Unlimited ETC Pass is at least 14 days before your desired pickup date, and the maximum usage period is 30 days.

Applicable Areas

If you book the ToCoo! Unlimited ETC Pass, you will have unlimited access to all of Japan’s expressways.

How To Book

The ToCoo! Unlimited ETC Pass can be added onto any plan before booking as long as there are no other ETC options or expressway passes included (not applicable for some reservations).

Notes

*You cannot extend the rental period once your reservation has already begun.
*We will charge the actual used toll fees as incurred if you use the pass after your reserved rental period or for more than 30 days.
*The ToCoo! Unlimited ETC Pass can only be used with the ETC card sent by ToCoo!
*You cannot lend the ETC card to a third party.
*Any toll fees used by another person would be charged to your registered credit card.
*ToCoo! does not bear any responsibility for traffic restrictions set by road administrators.
*You can reserve the pass up to 14 days prior to your desired pickup date.

Pricing

1 day: 10,130 yen
2 days: 11,130 yen
3 days: 13,130 yen
4 days: 16,430 yen
5 days: 18,230 yen
6 days: 19,430 yen
7 days: 20,630 yen
8 days: 22,630 yen
9 days: 24,630 yen
10 days: 26,630 yen
11 days: 28,630 yen
12 days: 30,630 yen
13 days: 32,630 yen
14 days: 34,630 yen
15 days: 36,630 yen
16 days: 38,630 yen
17 days: 40,630 yen
18 days: 42,630 yen
19 days: 44,630 yen
20 days: 46,630 yen
21 days: 48,630 yen
22 days: 50,630 yen
23 days: 52,630 yen
24 days: 54,630 yen
25 days: 56,630 yen
26 days: 58,630 yen
27 days: 60,630 yen
28 days: 62,630 yen
29 days: 64,630 yen
30 days: 66,630 yen

*The ToCoo! Unlimited ETC Pass fee would be charged to the registered credit card as part of the ToCoo! options fee when the reservation is confirmed.

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