Change & Cancel


In case you would like to alter the condition of the confirmed reservation, please first cancel the reservation once and book again with updated condition via ToCoo website.


*Vacancy of the car is not guaranteed when you re-book.
There is a case the car you cancelled is all sold out when you book it again.
*Cancellation charge will be charged on the registered credit card when you cancel reservation within 7 days before the pick up date according to Cancel Policy.

How to Cancel

You can cancel the confirmed reservation, via the View/Cancel a Reservation which can be reached after Log-in by ToCoo reference number and Password.
*If you forgot either your reservation number or password, please use Password Reminder.

Cancel Policy

*Cancellation fee is automatically charged on the registered credit card according to the cancel policy below,
in case you cancel the confirmed reservation. (including No Show)
*Reservation will be automatically cancelled if you are late more than 1 hour after the scheduled pick up time.
Please be sure to contact the outlet directly to tell the estimated arrival time, in case you will be late for the pick-up.
*We can only accept Cancellation by the time when your pick up (under Japan time).
In case passing that deadline, please inform the outlet directly.
*The time/date you cancel is considered according to when ToCoo send the cancellation mail to the registered E-mail address, Not according to the time/date that you click the cancellation button/ sent the mail/ contact the outlet.
*Cancellation charge will be charged according to the cancel policy, even in case you just alter the condition or switch to other car rental brand.
*No cancellation charge is required if you cancel the reservation within 24 hours after the reservation is confirmed(even it is within 7days before your pickup date).
*We accept a cancellation from the "View/Cancel a Reservation" page only.

Date of Cancellation Cancellation Fee
(Car Rental Fee)
Cancellation Fee
(ToCoo! Option Fee)
Up to 7 days prior to your car pick-up Free Free
Between 3-6 days prior to your car pick-up 20% of the car rental fee (up to 6,480 yen/per booking) Non Refundable
100% of ToCoo! Option Fee
Between 1-2 days prior to your car pick-up 30% of the car rental fee (up to 6,480 yen/per booking)
On the day of your car pick-up 50% of the car rental fee (up to 6,480 yen/per booking)
  • *Any cancellation fees will be charged to the registered credit card.
  • *There will be no cancellation fee if you cancel within 24 hours.
  • *If there is no cancellation fee incurred, the ToCoo! options fee will be refunded to the registered credit card. It could take up to a few months to process because there are many steps involved in the international refund process. Please contact your credit card company directly for details on their policy.