Change & Cancel


In case you would like to alter the condition of the confirmed reservation, please first cancel the reservation once and book again with updated condition via ToCoo website.


*Vacancy of the car is not guaranteed when you re-book.
There is a case the car you cancelled is all sold out when you book it again.
*Cancellation charge will be charged on the registered credit card when you cancel reservation within 7 days before the pick up date according to Cancel Policy.

How to Cancel

You can cancel the confirmed reservation, via the View/Cancel a Reservation which can be reached after Log-in by ToCoo reference number and Password.
*If you forgot either your reservation number or password, please use Password Reminder.

Cancel Policy

*Cancellation fee is automatically charged on the registered credit card according to the cancel policy below,
in case you cancel the confirmed reservation. (including No Show)
*Reservation will be automatically cancelled if you are late more than 1 hour after the scheduled pick up time.
Please be sure to contact the outlet directly to tell the estimated arrival time, in case you will be late for the pick-up.
*We can only accept Cancellation by the time when your pick up (under Japan time).
In case passing that deadline, please inform the outlet directly.
*The time/date you cancel is considered according to when ToCoo send the cancellation mail to the registered E-mail address, Not according to the time/date that you click the cancellation button/ sent the mail/ contact the outlet.
*Cancellation charge will be charged according to the cancel policy, even in case you just alter the condition or switch to other car rental brand.
*No cancellation charge is required if you cancel the reservation within 24 hours after the reservation is confirmed(even it is within 7days before your pickup date).
*We accept a cancellation from the "View/Cancel a Reservation" page only.

Date of Cancellation Cancellation Fee
(Car Rental Fee)
Cancellation Fee
(ToCoo! Option Fee)
Up to 7 days prior to your car pick-up Free Free
Between 3-6 days prior to your car pick-up 20% of the car rental fee (up to 6,480 yen/per booking) Non Refundable
100% of ToCoo! Option Fee
Between 1-2 days prior to your car pick-up 30% of the car rental fee (up to 6,480 yen/per booking)
On the day of your car pick-up 50% of the car rental fee (up to 6,480 yen/per booking)
  • *Cancellation fee will be charged to the registered credit card.
  • *Cancel within 24 hours, there will be no cancellation fee.
  • *If there is no cancellation fee, ToCoo! options fee will be refunded to the registered credit card. It could take up to a few month to process as there are many numbers of steps involved in the refund process and it is an overseas transaction. We appreciate if you could contact your credit card company directly.